Miele Top Electronic W716

[princey]

Definitely 220v / 50hrz

dropping to 110v was to check the electronics. which all worked. it is currently wired on a 240V circuit, 3 -wire with two hot and one neutral. the blue and brown wires are hot and the yellow/green wire is neutral. there is power to all wires, HOWEVER the power light does not come on and none of the settings work. Miele professional was not able to assist on a 32 year old machine

 

[henene4]

Uhm

Not sure

But green yellow will most likely NOT be a phase.

Green Yellow is the earth connection color over here.

Brown is phase, blue is neutral over here.

Given you want to get 240V out of 2 phases you will have to put both phases on the terminals, no neutral there, right?

So your phases on brown and blue, green yellow on the earth.

My best advice is to disconnect the machine IMMEDIATELY and to NOT PLUG IT BACK IT until you fixed that.

Maybe send a picture of the connections plus what kind of supply exactly you want to connect it to.

 

[princey]

A couple of pics of the wires

Thank you for responding.
I have unplugged the machine. Here are a few pics of the wiring box

 

[princey]

Better Picture

So if I understood,
Yellow Green Stripe goes to Ground (copper)
Brown goes to Hot (Black)
Blue goes to neutral (white)

Our home is 100 amp
The Breaker is 2 X 30 AMP

Gosh - with self Isolation, I could really use from fresh laundry...any help you can provide would be so greatly appreciated!

 

[launderess]

As machine was never sold in North America Miele North America (USA, Canada, and Mexico) likely have no information other than what can be pulled up in their systems. It is likely certain you won't find a tech or customer support person who even knows what this machine is much less ever worked on one.

Sometimes you luck out and get an old school tech or support person who is up for the challenge and will work things out, others cannot and will not be bothered.

Last time one inquired to Miele about appliances brought here from Europe, but never sold on this side of pond response was "Miele will provide worldwide support for their products, but if you want repair work done it is not guaranteed or carries any sort of warranty".

This can understand as it is a bit much to ask people to fix a machine they've never clapped eyes upon. That being said usually there are only subtle differences between what is offered in North America and Miele appliances say in Germany.

In general however Miele North America is washing their hands of appliances that are thirty or so years old. They no longer import parts for W700, W1070, W1065, and even some early W19XX series washing machines. Good luck getting a tech that even knows what these early machines are. Miele stopped training new techs on "older" appliances years ago.

It looks as if your washer was hardwired, something common enough in Europe, but on this side of pond we are used to plugs already on cords. You might want to consult a qualified electrician to assist sorting out how to either put a plug on this washer or how to hard wire it into what you've got.

While assume it is possible but haven't heard of a washer that would only run on say 240v, but not 208v or 220v. Looking at Miele washer internal parts and or electrical plates normally they read "208v-240v" power range.

 

[henene4]

For the Canadian side of things I can't really help you.

For the machine side I can tell you that it needs voltage between brown and blue, something in the range of 200-250V AC.

Yellow Green is ground.

What that matches up to on the supply side I have no idea.

 

[stricklybojack]

.
I had a Miele washer that had a water sensor flood protector on the bottom which would disable the machine. I unknowingly triggered it once when I tipped the machine on it’s side for transport and some residual water migrated to it. The machine failed to work until the water on the sensor was dried, then it was good to go.[this post was last edited: 5/1/2020-20:11]

 

[launderess]

Had same thought as well

That maybe some internal protection system is tripped that needs resetting. However looking at owners manual for this machine there is no mention of any such thing.

 

[henene4]

The first generations with the WPS system that had the float switch were the fully electronic machines (Novotronic I think and onwards).

This one has no water leak protection to speak off.

 

[princey]

Alone for the weekend

So I am on my own for the weekend. I have limited experience with wiring, but have built lamps from scratch and attached wall and ceiling light fixtures and such. Is there any harm in connecting the wires and flipping the switch. I just checked the following sequence:
Yellow Green Stripe goes to Ground (copper)
Brown goes to Hot (Black)
Blue goes to neutral (white).
Not even a power light. So disapointed, although I'm guessing my husband would have tried this the first time he plugged it in. Interesting how the power light comes on at a lower voltage.
Thanks everyone for your support.

 

[henene4]

OK I read a bit into some stuff

So if I am not mistaken, each phase (so each hot) is 120V to neutral.

So to get anywhere close to 240V you have to go phase to phase, no neutral.

So you have to take 2 DIFFERENT phases and put one on blue and one on brown.
They can't be the same phase twice.

 

[launderess]

May not be a popular suggestion....

But suggest you just call in an electrician to hard wire the connection properly. That or just put a proper plug on the thing to match whatever outlet you have.

This and pull the electrical schematic (should be just behind front door of cabinet) so you and or the electrician can see what is supposed to be what.

Other solution is to have Miele make a service call (which will cost dear for what it is, but maybe less than electrician) to do same (hard wire connection or attach proper plug or even cord.

At least one member here has a European Miele washer that operates perfectly (IIRC) on North American 220v/60hz power, so it can be done.

While you likely won't find a Miele tech familiar with your washer, they ought to know enough on how to wire/attach a power cord as things are almost basically same. Or at least were until Miele stopped importing 220v washing machines to North America. Wait I take that back, the Miele professional washers, dryers and ironers all still run on 208v-240v power.

Keep harping on about schematic because it might very well be that problem lies not with how you are hooking up unit, but something traceable further up the line. For that you need to look at certain things and perhaps get out a multi meter to determine if power is going where it should.

 

[princey]

Running on 240 Amps

Machine is now running on 240 Amps of power. It starts, fills with water, then runs through the cycles (click,click, click) without spinning or draining

 

[ozzie908]

Its possible it either wants resetting or....

It may need checking to see if any internal fuse has blown when connected the wrong way round as in your picture, Its also possible a wire has burnt that goes to the motor and possibly the pump, Have you tried turning the selector dial to stop allow the machine to click round to stop then choose a spin only cycle see what happens then?

Am sure there are many people on here with a lot more knowledge than myself and of course its easier to diagnose a problem if the machine was in front of you.

Good luck

 

[launderess]

Again not to keep harping on about that schematic.....

If washer now has power so timer will work, but pump and motor don't, it is time to trace those circuits/wiring to see if power is reaching those parts.

What does washer do if set properly to "spin" or "drain" cycle?

If washer is dead quiet, then something is wrong somewhere.

With the more modern square motor if washer tumbles it should spin. That is unless something is preventing like worn motor brushes. OTOH if washer does have the old two piece cast iron motor it will wash perfectly fine but not spin for various reasons.

One small correction; your washer is connected to 240 *volts* of power, not amps. Total amp draw for this washer is about 16; 240 would cause some very interesting things to happen I shouldn't wonder.

There is at least one Facebook page where many European appliance hobbyists hang out, plus a few others. Maybe one of our international members can post your query there to see what there is.

 

[ozzie908]

Facebook has a page dedicated to appliance repairs

its called Service engineers there is also a Facebook page for washer fiends such as myself and its called service wash now if anyone wants to join up am sure the admin won't hesitate to accept you if anyone wants to check it out go to my home page Austin Crump Lincoln UK and have a nosey about.

It may be helpful to some of you with European machines

Austin