Miele W1 disappointment

[johnbee]

Hello everyone

Recently I broke up with my husband and we wanted to keep our W3035 down in Georgia cause it would be hard for him to find a Miele down there. Since I was moving back to NYC buying a Miele would be piece of cake.
I found a attached W1 excellence WXD160 for a really good price.

Today was the first day I decided to use it and I’m really disappointed. The W3035 was fully customizable. Just press the “custom” button and you you’re free to select whatever temperature spin speed or options.
Here everything seems to be hard coded.
First of all. There’s NO Quick Rinse cycle. There’s no way I can to rinse and spin!
No “water Plus” option for higher water level and extra rinse !
No prewash !
No option to select Sanitize temperature on Normal. In w3035 I could use “custom” and then sanitize and it would take only 1:25 for the full cycle to hul sanitize cycle takes 2:35

I don’t understand why Miele took that path but I feel like it’s terrible :/

John

 

[moon1234]

You bought the bottom model. All of these things are known on the Miele website if you look before your buy. The low end Miele models removed a lot of cycles and customization. It is how they push people towards the more expensive models.

If you can, return this model and buy one of the top two models. They you will have the options you are looking for.

 

[littlegreeny]

Bummer! Is it possible to customize the way you want in the app if you use mobile start?

 

[johnbee]

I just checked the website and you're right. You need to go a step up to get "Quick Rinse". OMG they're horrible.
Unfortunately, I got the floor model as everything is being back-ordered but the 860 Model is $2000!
I really miss my W3035. Back then Miele didn't treat their customers in that way.
I find it disrespectful for 20+ years of clients that you need to buy their high-end version to get a Rinse Only cycle.

The App on the other way is totally useless. You can't download cycles or whatever like LG does.
I feel like this is the last Miele Appliance I'll buy...

 

[appnut]

John, congratulations on the new washer, but what a bummer!! Bob

 

[chachp]

The app

Are none of those additional options available via the app?

 

[johnbee]

The app

Nop. The app is totally useless

 

[bewitched]

We in Italy have exactly this model and it does all the functions you mention included the rinse and spin only. Perhaps is something related to the use in your country which makes them program the machine differently.

 

[logixx]

Bewitched

Sadly Miele USA is different from Miele basically anywhere else in the world. This even extends to the formulation of their detergents, which have less enzymes in the US that you'd find otherwise.

 

[launderess]

Could be wrong, but am more than unusually sure Miele does not have separate mother boards just for washers sold in USA. That is as with other manufacturers things are same across a product line only that certain features are enabled or disabled via programming.

 

[johnbee]

Country selection

I know for sure on my w3035 on the service menu you could choose country. Never tried it thought. But still the 3035 was almost the same with the EU model.
But now this. Man… we’re talking about a different beast.

For now the best workaround I found is to run the express wash on COLD. This is like adding 3 rinses which is enough for my towels. The only bad thing is that the express here doesn’t accept “max spin” like the 3035

 

[henene4]

My ModernLife machine was a Frankenstein BOL machine with some TOL features for a MOL price and had a few similar disappointments.

For quick rinse, I recommend the Express cycle set to to cold.
At least over here, that did 2 fills (main wash and a single rinse) in 20min with a 1200rpm spin.
I had the water plus option luckily - every machine in Germany has that, but again, the US is the US.

The long cycle times are at least partly to blame on ot being a 120V machine.
The W3035 should have been a 240V machine, right? If so, the heater is about half the power on the new one.
At least the full manual states that you can set the light soil option for Sanitize. Not sure if that drops a rinse, but it should cut the main wash down to about 2/3 if it is anything like here.

The manual does not state so, but, it says you need to have bleaching set if you want to use the pre wash compartment as a bleach compartment.
There could be a chance setting heavy soil might just add a prewash pand not say.
Indicator for that could be if you can select both heavy and light soil at once.

You can't set an extra rinse, but according to the manual you can set the "maximum rinse level" in the settings.
That will at least give you a 1/3rd up the door rinse every time.

 

[launderess]

"The W3035 should have been a 240V machine, right? "

Alas no, last 208v-240v washers from Miele sold in USA for domestic use were the 12xx and 11xx IIRC. Starting with 30XX models everything afterwards has been 110v/120v (before anyone starts yes I know, but Miele uses 110v in marketing and other literature...).

For ages Miele swore they'd never have a 120v washer in USA. That didn't go over very well as the 120v/240v power requirement cost Miele plenty of sales. Despite what many go on about here in group not every home had 240v power nor was able or interested in having it installed just to have a Miele washer.

Only 240v washers sold in USA by Miele nowadays is the professional Little Giant series.

https://www.ajmadison.com/cgi-bin/ajmadison/W3035.html

 

[henene4]

Then I am mistaken

But I am very surprised the machine said it could do Sanitize in 1:25 then!

 

[johnbee]

Yes W3035 on Custom Setting was able to Run the Sanitize cycle in 1:25

Just for an update guys. The Miele got some more issues.

I was running a load of towels when the machine alarm went off. Looks like there was a leak.
The guy from the store (I remind you this was bought as floor model) came and found out that the Drain housing in the back of the machine was defective and leaking.
He offered to replace the part but it would take almost 3weeks to get a part.

At this point I lost my trust to Miele Brand.
Way too many issues. The Cycles, The leak and the most insane part for a Miele.. The vibration. This machine was vibrating like hell shaking the whole floor. (I know Miele is stating that concrete floor is required but good luck getting concrete floor in NYC apartment.

SO The decision was made. I said goodbye to the Miele and I got a Standard 4.5 cu. ft. LG with all the bells and whistles. With Internal heater, Steam, Powerwash etc.

I was always a Miele fan but I think I'm done for now.

I was even thinking going for a Miele dishwasher but looks like Kitchenaid is a better option now.

 

[launderess]

Am sorry to hear about your ongoing issues, but glad you've worked things out in end.

For record will state follow...

Miele parts situation is what it is and has been from start. Things come from Germany to New Jersey, then are dispatched from that central source. Repair persons and dealers have to purchase inventory (or did IIRC anyway), or order parts they don't have in stock from Miele directly.

This being said you can today find parts on fleaPay and other sources in USA. These are likely parts purchased by authorized dealers or repair persons and Miele USA won't take back, so they sell them on to get their money.

Drain hose issue...

Things happen with any "new" washer. Since this was a floor demo unit who knows what sort of things happened before you purchased. If purchased new unit would have been under warranty and Miele would have replaced defective hose.

Vibration...

Miele washers long have been installed in NYC apartments. Yes, like nearly every other front loader they are happiest on solid stable floor. Miele used to advise installing washers in corner area where flooring is usually most stable.

 

[moon1234]

Here is the thing with Miele today. They are offering “cheaper” modes to compete on price. To do that they are stripping cycles and features. It would be unfair to compare these budget models with previous lines. Until the W1 was released Miele didn’t have bottom models. The proper comparison would be the 860 to the previous models.

Yes, 240V is now limited to the professional line only. It’s not necessarily bad. We like our 120v models. The wash water has been turned to the point that the amount of water needing heat is low enough that it heats fairly quickly. It was a good move for Miele. More units are now sold because of the 120V option. The same for the heat pump dryers.

I’m sorry you bought the bottom model and it’s missing expected cycles. They are like cars with trim levels. You can’t buy the bottom trim level and expect top trim features. It’s a life lesson. Hopefully you will be happy with the LG. If you don’t have any issue, you probably will be happy. Just try to avoid purchasing something else due to anger. Buy it because it makes sense for you and your situation. Buyers remorse, especially for long term purchases, is worse than paying more upfront and then being happy. I’ve learned that in life. I no longer settle for a lesser mode unless I am 100% certain I always be wishing I bought the “other” model.

 

[littlegreeny]

Wow that sucks!

But I'd think twice about a Kitchenaid dishwasher. WP uses crappy Chinese pumps in their dishwashers that don't last. Get a Miele or Bosch instead.

 

[combo52]

KA TOL main pump motors

Are twice the he size and power of any motor used on on a Bosch or Miele DW and we have never seen a bad one.

Yes less expensive models use cheaper smaller motors but current top WP built models are far better DWs than than Any other DW currently available in the US.

WP builds 15,000 plus DWs a day in a union LGBT friendly factory in Ohio that gets 1/2 its power directly from on site wind turbines.

When I spend hard earned money I like to see it help people and the planet.

John