Good Lord.
What they need is about two hundred more. Per store.
It never ceases to amaze me that retailers wonder why they're in trouble. Same merchandise in every chain, no sales help, no help on registers (you are NOT doing me a favour to take my money), long lines for any sort of "Customer Service" service, and what few people are around know absolutely nothing about anything, including how to be even minimally polite. I absolutely know beyond all question that I could double sales in any department store I've been into in the past ten years, just by training existing staff to work effectively, and adding enough people to give customers real service.
Instead, the owners of today's stores continue to shave costs by using fewer (and so far as I can tell, completely untrained) staffers, and wonder why the lights are winking out in one store after another, all over the country.
