ryner1988
Well-known member
I must be the unluckiest person on the planet when it comes to washer malfunction.
My Whirlpool washer, model number WTW4816FW3, is having an issue where it won't advance to spin after draining is complete on the rinse cycle. This has happened on both the superwash cycle and the heavy duty cycle, which are the two I use most often.
On my last VMW, the problem was that it seemed like it got hung up between modes and made a buzzing noise after drain. This time though, it's like the pump just keeps running and running, but it won't shift into spin. This is an intermittent problem, I'd say it has happened three or four times now. I am able to cancel the cycle and change the selector to drain and spin in order to get clothes dry enough to go in the dryer.
I've done some research and unfortunately what I've found indicates that this is likely the control board and that this latest batch of this model of washer tends to have issues with that component. I did not know this when I made the purchase. I know that control boards are nearly the cost of a new machine if a service tech has to put one in. However, it should be covered under the manufacturer warranty since it's not even been a year. In that case, should I go through Lowes or Whirlpool in order to get someone to come service the machine? Also, do you guys think they'll fix the control board or just give me a new washer that might have the same problem?
I'm also open to it being another issue entirely that could be fixed a lot easier. I've just heard over and over again that getting service through Lowes is a real PITA. The only reason I bought from Lowes is because we have a credit card through them.
What do you guys think I should do? What is the best path forward?
Ryne
My Whirlpool washer, model number WTW4816FW3, is having an issue where it won't advance to spin after draining is complete on the rinse cycle. This has happened on both the superwash cycle and the heavy duty cycle, which are the two I use most often.
On my last VMW, the problem was that it seemed like it got hung up between modes and made a buzzing noise after drain. This time though, it's like the pump just keeps running and running, but it won't shift into spin. This is an intermittent problem, I'd say it has happened three or four times now. I am able to cancel the cycle and change the selector to drain and spin in order to get clothes dry enough to go in the dryer.
I've done some research and unfortunately what I've found indicates that this is likely the control board and that this latest batch of this model of washer tends to have issues with that component. I did not know this when I made the purchase. I know that control boards are nearly the cost of a new machine if a service tech has to put one in. However, it should be covered under the manufacturer warranty since it's not even been a year. In that case, should I go through Lowes or Whirlpool in order to get someone to come service the machine? Also, do you guys think they'll fix the control board or just give me a new washer that might have the same problem?
I'm also open to it being another issue entirely that could be fixed a lot easier. I've just heard over and over again that getting service through Lowes is a real PITA. The only reason I bought from Lowes is because we have a credit card through them.
What do you guys think I should do? What is the best path forward?
Ryne
