My Dishwasher just died (I think) *see video link*

[henene4]

Sorry, but...

... no! No! I can't say it enough: NO! NO! NO!
Really, nice DW, but NO! I don't think there is any way to proof this price was appropiate!
Did you ask him how much it is going to be before he started? And if so, how much did he announce? I don't know about the US, but in Germany, they are not allowed to exceed the first predicted and announced price by more than 20%, no matter what happens except something else breaks but even then, they have to repredict the price for that seperate again (at least thats how far I am informed).
I think we all would really like to help you. So, the first step would check the bill for everything that is listed on there and see if it has really been done AND if you have agreed to do this step. They are not allowed to produce coasts unless you said them to do so!
I really would like to hell you with tis!

 

[kenmoreguy89]

Will not comment the DW, simply not my style...BUT

What what what????? 500 bucks for installation??? 500 kicks in the butt this is what I'd give them after the cash.
Over here they do that for free for more expensive ones and no more than 30€ 40€ for others, most people though do choose to do theirselves not to wait, but really, how can you possibly blame yourself, no normal person could think being asked an amount that high and no normal company would do that, did you say Lowe's right?
Gosh...it is unbelievable!
Sorry... I can hear your disappointment as you speak, BTW, you have a pleasant voice and a nice accent.
Time to write a few lines around, start with sharing this video on Lowe's facebook page....
Unbelievable...[this post was last edited: 6/19/2014-17:24]

 

[murando531]

That machine is beautiful in white! I've never actually seen one in context with an actual kitchen, only on the website. Mine is black, as are the ones at Home Depot, etc., and I love it, but that looks really nice!

You're going to love that dishwasher, but I'm sorry that happened with the installation. :/ We had an issue with Breland while our house was being built, where I told them to leave the dishwasher in the box, and I would install it myself, and just to go ahead and get the hookups under the sink done. She said she would instruct the contractors to do so, but did they? Of course not. We came to check on things after the appliances came in, and of course it was already installed, they had already taken the films and plastic off, and somehow (this is still an unsolved mystery) the detergent and rinse aid sample packet were no where to be seen. They also lost the retaining clips that hold the lower access panel in place. What was worse, however, was the fact that the machine was completely unlevel. You could kneel in front of it and tell that one side was higher than the other, in addition to the fact that the door scrubbed against the cabinet when opened. I was livid, and reported it, but went ahead and detached it and releveled and reinstalled everything perfectly. It's probably the most level and symmetrical appliance installation I've ever done, considering that I'm extremely OCD about my appliances being perfectly level and straight and even with the cabinets.

After we moved in and the dishwasher was being used, I noticed a popping sound everytime the inlet valve opened, but it was coming from the wall. I figured that the pipe in the wall wasn't secured properly, and was moving under the pressure of water kicking on and off, and dismissed it because I knew it would be more trouble than it was worth, until it hit me - our house is on a slab foundation; the pipes don't run through the walls. Upon closer inspection, they had connected my dishwasher with rigid plastic refrigerator line, rated at no more than 100F. Of course, I couldn't remove the DW from the cabinet because the idiots had made three attempts at installing it beforehand, making holes under the counter, and I know that if I take it out again, I won't have a screwhole left. I bought a real braided hose, disconnected the old, and used tape to connect the two and pulled the new through while getting the old out. Now it fills perfectly, with only that nice hiss from the valve.

I know that doesn't have anything to do with paying $500 for an installation, but it just shows that those people will milk you for everything you have while doing the absolute least they can do. I'd call them and demand an explanation.

 

[mattl]

Sorry about your bad day.  What was the split DW/Drain repair?  You don’t have a handy friend who could have helped?  I will gladly help out a friend or relative with and issue like this for a beer or a dinner.

 

[kenmoreguy89]

No matter what problem occur, they're there to install it....if it's really so serious to involve other jobs not included in the typical installation procedure , he should have said how much this costed you more if he could to that as he was already there...
But even there, not even matter if you are the one that asked,no one would ever think being asked that amount for a 2 hrs job, nor for small plumbing jobs unless a new complete bathroom had to be installed, or something big like that, then...it would not be that high, 250 an hour? Really? Who ask that?
500 bucks as you say it's worth another dishwasher..... This is over taking advantage...this is robbery!

 

[mark_wpduet]

I finally got

everything cleaned and back to normal. The dishwasher is super nice and quiet and seems much sturdier than my old one. I love the inside. At first I thought it sounded about the same as my old dishwasher, which wasn't horribly loud, but not silent. But after this fills up and starts doing it's thing, it is quieter that my old one. But you can still hear this run and it does sound like it's sloshing a lot of water around.

I still don't have a full load of dishes yet to see what it can do, because I kept everything washed everyday. At this point it's only half full of dirty dishes.

I should mention he took the old dishwasher and all packaging away, fixed the faucet (I said sink) but it was just the faucet dripping when you turned it off.

Again, the job he did was thorough. I was just in a brain fog at 8 am when he arrived and I just wanted it installed. As soon as he arrived he's going through the house asking me what type of plumbing problems I had, if any, and then he went out to his van and wrote an essay and came back giving me options of ALL these things I should have done. It was literally like a vacuum salesman. I should have known then. It was 30 min's before he actually started doing any work.

The LAST time I had a dishwasher installed over 9 yrs ago, a company called ADI did it. But they have gone out of biz. It was 115 dollars I think or maybe not even that much.

I'm still AMAZED that I agreed to that! I'm not a morning person and can't function unless I've had coffee. I'm not someone that is easily taken advantage of because I'm usually pretty crafty, but this was just INSANELY stupid of me. If I had a time machine and could go back to yesterday morning, I would just tell him, "no thanks" and find another company. There's just NO EXCUSE for me agreeing to that.

If I do write a review on the company. I will mention that the work was GREAT but the prices they charge are beyond insane.

 

[mark_wpduet]

Running time

seems to not be that bad.

So far I have only used Autoclean with hi-temp (no heated dry) and it was about 95 minutes. I think it changed water 4 times. I'm not sure.

When I made the video, I did rinse only. Rinse only is LOUD compared to the autoclean cycle. It was so quite you hear a very slight hum of the motor and some sloshing water. Much more quite than the older one I had.

But there are so many different cycles - some of which I think can run up to 3.5 hours or more.

Autoclean
Tough scrub
Jet Steam Clean
Quick wash
hi-temp
steam sanitize
normal
light
Rinse only

Size wish, this dishwasher is the same tall tub size as my old one, but I SWEAR it seems like the very top rack on this one doesn't seem as big to me. I dunno. I'm getting used to it still.

It's weird it doesn't have a vent at all on the front like they usually do.

I like the rinse aid dispenser on this one better than my other one. It looks very similar, but it's designed a little differently and seems better made. My other one tended to leak some.

 

[joe_in_philly]

I can hear the frustration in your voice over the price charged. Sorry it happened. I would have done the same thing as you. I wouldn't have dreamed the total could have been so much. Thanks for sharing so we can benefit from your experience. It looks like a great dishwasher!