In my case the seller eventually made good, but it took months. She wouldn't file the claim, said I had to do it. She gave me some sob story about how she's got cancer & going for treatment. Well that's terrible, but what the heck does that have to do with putting some decent packing in the box!? So I called UPS and told them the story & that it was the seller's falt due to extreme carelessness. The UPS person said to hold on to all the broken bits for 5 days in case they UPS wanted to inspect the package/item. After 5 days I could do as I wished with it if I hadn't heard from UPS. Well I never did hear anything until last week the seller emailed me the check's in the mail. She had used one of those shipping stores, So UPS had to pay the claim to the store, who then paid the seller who finally sent me a check!