I am simply amazed at all the drooling and dribbling going on about the 'new' SQ machines. They are the same machines as last year with some new cosmetics. The same machines that myself and a few others have been singing praises about and defending. Throw on some new make up and everyone wants one.
The wash time was extended when they made the change to the BIG door. SQ was quickly notified of the walking and vibration issues when used on a wooden floor and immediately began working on a fix for this problem. If I had waited one more month I would have had one that had the updates. Now I have to update mine. Maybe I'll take some picts or videos of that process.
24 mins of regular wash is more than enough to get the dirtiest, greasiest stained clothing clean. I do it on a weekly basis.
If you get the one with the Boosted heat option it will extend that 24 min wash until it reaches the target temp of 140ish.
Doing laundry is like baking. You can't just throw everything in the bowl, turn the mixer on high, throw everything in the oven on Incinerate and expect to get prefect results. The wash times, water temps, detergents, additives, clothing and soil level all play a part in the final results. Too much wash time, too little detergent and water too cool will give you bad results. It renders useless every cleaning, soil suspension/ anti redepositing and machine protection agent in the detergent. Damaging the clothing and the machine. Speed Queen and others have developed the programs for their machines to give the best results when people actually do thing correctly. If you look at the dial on the washer it has different settings, which would indicate that one should not wash everything on Regular.
As for Speed Queen not selling in big box stores..
SQ does things the old school way. They have Reps who call to check on you, to help you out if you need it, they have incentives, they have sales. When we place our order it is delivered to our door and unloaded. When you have a parts or repair question we dial one number and speak to one person, there is not a phone tree, there is no push this or that to get here. You get a real, live human who actually says Sir, Please and Thank you. And they thank you for supporting their product. You can even speak to the engineer. SQ is a dyeing breed of companies who actually builds a quality product IN THE USA and stands behind that product fully. And they will only accept dealers of the upmost integrity who understands and will honor what SQ stands for and what they have spent so many years creating. That is why you won't find a SQ in a box store.