I just saw these dreadful things myself.....
Oh god.......
So I just was offered a job at Lowes near my house and I was thankfully put in their appliance department. After meeting my new associates, I went around to all the different machines and pointed out what i knew. Many of my new associates were happy that they weren't going to have to train a complete idiot, and were quite amazed at my knowledge.
These little Paulines were sitting at the very end of the main row up on a stand, so they were a bit taller than what you see in the picture above. GOD they almost seem that they are being made NOT by Whirlpool, but by Suzi Homemaker. Their SOOOOOO very tiny, smaller tub than any other front loader i have ever seen. The dryer has a stailess steel drum, which I found to be quite different from the mainstream.
They definitly will be a dissappointment to Whirlpool I feel in the respect that NO one, will buy them , let's say next to a full size FL set, unless as Jeanne said, space is a definite constraint, and the size is a nescesary and unrelenting requirement. I just question it's working load capacity, and if it can keep up with the laundry piles created by most families.
And most importantly...they will fail purely on objective grounds, expecially if they operate full time, in such absolutly poor sympatico. Causing consumer dislike, and bad news rarely speads slowly.
I know that back in the late 1990's when I got my set of Westinghouse Space Mates, everyone in my family thought I was just plain nuts. But I knew that they were based on a design that had been built since 1956.
It was in that that I took comfort. But now, becasue of that set that I took the chance on so many years ago, that not only have I purchased a new Frigidaire set, but five people in my family have also purchased Frigidaires, or the Kenmore equivalent. These same fools, that said I was nuts, now enjoy the benifits of front load washing.
It's really too bad that your having such travails with your new washer and dryer. But If I understand their policy, if you have had them less than thirty days, they will come and get them.
I would in my opinion try another Whirlpool FL washer, with the STRICT instructions made by you, that if another one comes in and it's still bad like described....that you can return the entire set for a refund, or in trade for a different set.
Like I said earlier, time will tell about these little Paulines and if their going to fly or not. And with Whirlpool just announcing that they are discontinuing their repair parts buisness, and these new Edsel's. Whirlpool will find themselves going the way of Maytag, and may not be long for this world..
Chad