My in-laws have the same fridge (or theirs is similar to it)...!
I really like my old paddle style dispenser levers; those 'new' pads take a lot of getting used to being as their some electronically-controlled Jetsons-like design (& you can't expect a couple in their 80's to comprehend the futuristic design any better!)...
Yeah, I have the old fore-runner Whirlpool Side-by-Side dubbed 'Conquest', which I like better, if their older design is a more familiar & vintage-like concept I feel more at home with...
The ice does tend to stick together & if that dispenser in the door did get improved in this 'newer' model, then that's probably the only thing I would be missing out, otherwise, I'm perfectly happy with mine, except for a small weld on one of my freezer shelves breaking off! A wonder no other side X sides, other than the Whirlpool-made stable mates didn't take to that in-door design; there really is an advantage in creating/retaining freezer space...
I'm a fan of Side by Sides & don't really see any disadvantage to their design (but as I've heard, they don't keep some foods as fresh & wonder from a few veggies I've had go bad before their time if it's really true) other than the narrow interiors...
In which I miss the wide areas & doors on the top freezer design & miss how 'cozy' some of them looked stocked w/ food & everything seemingly fitting perfectly, even if in-door dispenser models are few, far-between & rob the owner of freezer space...
-- Dave