newwave1
Well-known member
I should really have left the WM43 in really. Silly me.
Darren
Darren
Ominous rumblings
- Thread starter newwave1
- Start date
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newwave1
Well-known member
Hey Guys,
So lastnite i ran a jam packed 7kg load in the hotpoint, and the almighty wacking sound was loud enough for my g.f to finally admit it was knackered, instead of saying "it sounds fine to me".
So i'm calling them today, I want this thing exchanged, the bearings are going, if they say its not bad enough yet, then the machine will die out of guarentee. So im thinkin of heading into the conversation with the "i've worked in electrical retail for 7years etc, this is not exceptable. I want this exchanged, if you exchange it i willeven take the extra cover for £5 a month. tc etc. What do you think?
I'm in the middle of filmin the super deafenin 1600rpm for you guys to hear & see!
would love some exchange gaining hints from you guys!
Darren
So lastnite i ran a jam packed 7kg load in the hotpoint, and the almighty wacking sound was loud enough for my g.f to finally admit it was knackered, instead of saying "it sounds fine to me".
So i'm calling them today, I want this thing exchanged, the bearings are going, if they say its not bad enough yet, then the machine will die out of guarentee. So im thinkin of heading into the conversation with the "i've worked in electrical retail for 7years etc, this is not exceptable. I want this exchanged, if you exchange it i willeven take the extra cover for £5 a month. tc etc. What do you think?
I'm in the middle of filmin the super deafenin 1600rpm for you guys to hear & see!
would love some exchange gaining hints from you guys!
Darren
Exchange Tips
Hey Darren, sorry to hear you're having problems with your Hotpoint, i got rid of a Hotpoint Ultima 18 months ago now, it was 2 years old and was on its way out, unreliable, took 30 mins to do a final spin and wasn't up to the old Hotpoint quality of the 95360 i had growing up, so i brought the parents a Miele Distinction 3000 as a house warming present and have never looked back!
Anyway, i'm getting sidetracked, i too worked in Electrical retail for a couple of years and a sure fire way to get an exchange is to tell them you dont trust the machine you have, whether its been repaired or not, if the bearings and suspension have gone so soon, then what is to say something else won't go aswell? Tell them you believe you got a duff one off the line and you're losing faith in their brand, if you go for the sympathy vote they might just go that extra mile for you, i've always found that the best approach and any customers i dealt with who had a sympathetic story to tell i always done everything i could for, maybe i'm a mug but it worked for them and its worked for me in the past too, lol!
Hope you get it sorted soon mate as its no fun having a machine you're not happy with
Keep us posted!
Pedro
Hey Darren, sorry to hear you're having problems with your Hotpoint, i got rid of a Hotpoint Ultima 18 months ago now, it was 2 years old and was on its way out, unreliable, took 30 mins to do a final spin and wasn't up to the old Hotpoint quality of the 95360 i had growing up, so i brought the parents a Miele Distinction 3000 as a house warming present and have never looked back!
Anyway, i'm getting sidetracked, i too worked in Electrical retail for a couple of years and a sure fire way to get an exchange is to tell them you dont trust the machine you have, whether its been repaired or not, if the bearings and suspension have gone so soon, then what is to say something else won't go aswell? Tell them you believe you got a duff one off the line and you're losing faith in their brand, if you go for the sympathy vote they might just go that extra mile for you, i've always found that the best approach and any customers i dealt with who had a sympathetic story to tell i always done everything i could for, maybe i'm a mug but it worked for them and its worked for me in the past too, lol!
Hope you get it sorted soon mate as its no fun having a machine you're not happy with
Keep us posted!
Pedro
newwave1
Well-known member
Hey pedro!
Yea lookin back i was the same! I tried my hardest for the people who'd had a bad time with their appliances, i was thinkin of goin back to my old supervisor at the co-op where i bought it from and see what he'd do.
I no they will have to come out 1st to check it is faulty, but then i suppose i should say i don't want it fixing.
I will call them tomorrow as they've closed now and i've been out all afternoon!
Darren
Yea lookin back i was the same! I tried my hardest for the people who'd had a bad time with their appliances, i was thinkin of goin back to my old supervisor at the co-op where i bought it from and see what he'd do.
I no they will have to come out 1st to check it is faulty, but then i suppose i should say i don't want it fixing.
I will call them tomorrow as they've closed now and i've been out all afternoon!
Darren
hotpointwf220
Well-known member
- Joined
- Nov 27, 2006
- Messages
- 241
My hotpoint has broke
Darren My hotpoint has broke, but it's not the drum or suspention, it;s the control panel.
We pressed on button to start a program and all of a sudden the computer display went into the machine, along with the control board, luckly the buttons are attached but it's a big hole, we are waiting for a repairman on 5 days time.
Anyone buying a hotpoint --> yes they look nice but u got to think about build quality, i'm now starting to see how crap they're put together.
Darren My hotpoint has broke, but it's not the drum or suspention, it;s the control panel.
We pressed on button to start a program and all of a sudden the computer display went into the machine, along with the control board, luckly the buttons are attached but it's a big hole, we are waiting for a repairman on 5 days time.
Anyone buying a hotpoint --> yes they look nice but u got to think about build quality, i'm now starting to see how crap they're put together.
newwave1
Well-known member
I've booked the engineer for my week off on 3rd sept.
I'm goin to have a good chat with him about this one!
Darren
I'm goin to have a good chat with him about this one!
Darren
hotpointwf220
Well-known member
- Joined
- Nov 27, 2006
- Messages
- 241
Update on Ultima
Darren and washer fans our washer is being repaired by a comet worker and i'm stunned, he's 40 mins early, lifted off the panel front and top and the computer was so far down towards the drum springs.
The worker is friendly and actually is well known to the ultima,
Won't be long til my wt960g gets a new start of life.
One question, is it gonna spin anti-clockwise?
You decide for urself lol.
Darren and washer fans our washer is being repaired by a comet worker and i'm stunned, he's 40 mins early, lifted off the panel front and top and the computer was so far down towards the drum springs.
The worker is friendly and actually is well known to the ultima,
Won't be long til my wt960g gets a new start of life.
One question, is it gonna spin anti-clockwise?
You decide for urself lol.
hotpointwf220
Well-known member
- Joined
- Nov 27, 2006
- Messages
- 241
Ultima is fixed in 30 mins repair
Wow guys i expected this repair man to take over an hour to fix the hotpoint but it took less than 30 mins and it runs as good as new.
Oh and the answer to the question is this.....
IT'S STILL CLOCKWISE lmao
Richard.
Wow guys i expected this repair man to take over an hour to fix the hotpoint but it took less than 30 mins and it runs as good as new.
Oh and the answer to the question is this.....
IT'S STILL CLOCKWISE lmao
Richard.
newwave1
Well-known member
Congrats richard!
Not sure my machines repair will be that quick! Hopefully it will result in an exchange!
Question is: Like for like exchange, would they give me the wmf760 7kg 1600rpm but thats dials or wmd960 8kg 1600, lcd display?
Darren!
Not sure my machines repair will be that quick! Hopefully it will result in an exchange!
Question is: Like for like exchange, would they give me the wmf760 7kg 1600rpm but thats dials or wmd960 8kg 1600, lcd display?
Darren!
newwave1
Well-known member
Hey Guys!
So today was the day for the hotpoint to be repaired! I know the repair guy from when he used to come into my old store and fix display units! He was chatty and we talked about allsorts to do with hotpoint and old models etc!
I told him i'd in a act of foolishness, sold my WM43. Which i'm sorely missing and he fondly said "ahh they were great machines those" I was like. Please don't say that. Because i know i made a very grave error lol.
SO...onto the machine. The tub weights were loose, which is a very common fault on this range he said. He knew straight away what it was! He said that should sort it and began putting it back together...
Though i wasnt happy with that diagnosis and when it got to the 1200 stage of the spin there came the knocking again, he tried balancing the machine and holding it down to stop the noise. he thought it was the pipes knocking!
So when he dragged it out and found the noise was still present, he told me i was right and that he will replace the suspension when he gets new parts.
He also told me what parts of the wt960 were hotpoint and what were indesit. The only real hotpoint parts are the cabinet, dispenser and drum! Mine is a split tub model so the bearings are still changable, but the 6kg's are definately sealed drums!
We had a chat about my models and machines he used to repair. he was particularly fond of the colston washer/dryers before ariston took them over! I don't know much about them but he sang their prases!
Good experience all in all. Though i do still want it gone. There are too many things i don't like about it. Though that will be easier said than done!!!
Darren
So today was the day for the hotpoint to be repaired! I know the repair guy from when he used to come into my old store and fix display units! He was chatty and we talked about allsorts to do with hotpoint and old models etc!
I told him i'd in a act of foolishness, sold my WM43. Which i'm sorely missing and he fondly said "ahh they were great machines those" I was like. Please don't say that. Because i know i made a very grave error lol.
SO...onto the machine. The tub weights were loose, which is a very common fault on this range he said. He knew straight away what it was! He said that should sort it and began putting it back together...
Though i wasnt happy with that diagnosis and when it got to the 1200 stage of the spin there came the knocking again, he tried balancing the machine and holding it down to stop the noise. he thought it was the pipes knocking!
So when he dragged it out and found the noise was still present, he told me i was right and that he will replace the suspension when he gets new parts.
He also told me what parts of the wt960 were hotpoint and what were indesit. The only real hotpoint parts are the cabinet, dispenser and drum! Mine is a split tub model so the bearings are still changable, but the 6kg's are definately sealed drums!
We had a chat about my models and machines he used to repair. he was particularly fond of the colston washer/dryers before ariston took them over! I don't know much about them but he sang their prases!
Good experience all in all. Though i do still want it gone. There are too many things i don't like about it. Though that will be easier said than done!!!
Darren
Hi Darren
Great to hear he took you seriously! At least it will be repaired. Maybe a sell on ebay with a reserve would be the thing but I understand money is tight!
I must admit having had 2 of these machines (WD640 and Aqualtis) Electrolux is preferable. I think Indesit cut too many corners and rely on the OOB too much. I think these machines would smash to bits without the sensor.
Let me know when you are around for a chat.
Rob
Great to hear he took you seriously! At least it will be repaired. Maybe a sell on ebay with a reserve would be the thing but I understand money is tight!
I must admit having had 2 of these machines (WD640 and Aqualtis) Electrolux is preferable. I think Indesit cut too many corners and rely on the OOB too much. I think these machines would smash to bits without the sensor.
Let me know when you are around for a chat.
Rob
newwave1
Well-known member
Hi Rob!
I'm on holz this week! Doing jobs at home like painting our babyboys room before he arrives!
Yea i think the electrolux machines are prefferable. I just don't like that if you press extra rinse or activate Rinse + as it is on my mums AEG you get your 4 rinses, but slow interm spins! Wouldn't it be better to have high spins and extra water for THE best rinse!?
Yea i think your right an ebay special, maybe have to sell the newwave aswell pick myself a cheap neat machine up and put some money away for the youngster!
Hope to hear from you soon
Darren
I'm on holz this week! Doing jobs at home like painting our babyboys room before he arrives!
Yea i think the electrolux machines are prefferable. I just don't like that if you press extra rinse or activate Rinse + as it is on my mums AEG you get your 4 rinses, but slow interm spins! Wouldn't it be better to have high spins and extra water for THE best rinse!?
Yea i think your right an ebay special, maybe have to sell the newwave aswell pick myself a cheap neat machine up and put some money away for the youngster!
Hope to hear from you soon
Darren
zodawash
Well-known member
Hottie
Darren i'm glad its getting sorted and hope u don't have to keep it too long. I went into that 2nd Hand shop the other week in Lincoln. Interesting mix in there. Must keep my eye out. Hope u get sumthing tough if you do change the Hottie to cope with all the baby stuff! I've got myself an Asko which i'm fixing at the mo. Pics n vids will be done wen i get it finished.
Take care.
Steve
Darren i'm glad its getting sorted and hope u don't have to keep it too long. I went into that 2nd Hand shop the other week in Lincoln. Interesting mix in there. Must keep my eye out. Hope u get sumthing tough if you do change the Hottie to cope with all the baby stuff! I've got myself an Asko which i'm fixing at the mo. Pics n vids will be done wen i get it finished.
Take care.
Steve
newwave1
Well-known member
Suspension was replaced today! With the new rod suspension as in the top models of the new WMD's & aqualtis's! To be fair i'm happy as it span on the 1st distribution on the wash spin and spin after the 1st rinse! The spin after the 2nd rinse it had to distribute about 10 times thats because the load only consisted of teeshirs, shirts underwear and one pair of light trousers and jeans.
Time will tell.
Its okay. FOR NOW! lol
Darren
Time will tell.
Its okay. FOR NOW! lol
Darren
washboy2005
Well-known member
Well at least its working.... for now!
I hope the suspension improves the performance of your Hottie Darren!
Mine's starting to lost the plot! It's given up on waiting for the rinse water to empty on the distri-drain and does the first spin burst full of water! Makes for fun watching, but it's not supposed to do that!
And just recently on every other load or so, it's given up the idea of distributing all together, and instead, flies upto 300 with the drain pump whirring full of rinse water!
My balance sensor now only works when it wants to. I.E it'll kick in if a load is perfectly balanced, then will screw it up. If the load is relitavely unbalanced it'll spin! Causing it to hop around like a kangaroo!
I'm waiting for something to go on it... Because to be honest i'm well and truly fed up with it. When it's in a good mood, I love it. But then it goes all mardy, and I just want to shoot it!
Can't wait till it dies! I'm sick of the stupidly long pauses between the cottons tumbles! I'm having to use superwash for most loads now, for a proper cottons wash action.
Rant over! :-D
Keep us in the know, with the forthcomings of your Hotpoint!
Dan
P.S Happy belated birthday!
I hope the suspension improves the performance of your Hottie Darren!
Mine's starting to lost the plot! It's given up on waiting for the rinse water to empty on the distri-drain and does the first spin burst full of water! Makes for fun watching, but it's not supposed to do that!
And just recently on every other load or so, it's given up the idea of distributing all together, and instead, flies upto 300 with the drain pump whirring full of rinse water!
My balance sensor now only works when it wants to. I.E it'll kick in if a load is perfectly balanced, then will screw it up. If the load is relitavely unbalanced it'll spin! Causing it to hop around like a kangaroo!
I'm waiting for something to go on it... Because to be honest i'm well and truly fed up with it. When it's in a good mood, I love it. But then it goes all mardy, and I just want to shoot it!
Can't wait till it dies! I'm sick of the stupidly long pauses between the cottons tumbles! I'm having to use superwash for most loads now, for a proper cottons wash action.
Rant over! :-D
Keep us in the know, with the forthcomings of your Hotpoint!
Dan
P.S Happy belated birthday!
electron800
Well-known member
- Joined
- Nov 29, 2007
- Messages
- 252
Now just to get my mum's Whirlpool sorted
The suspension appears to be going on that too, and the bearings, and the interlock, and the door seal, and probably more, christ it's only 2 years old, maybe thats old for a modern machine =[.
At least mum has agreed to shell out for a Miele Prestige Plus 6 (W 562) 1300spin when it finally pops it's clogs =D
Despite the awful squeal and fan rattling I do think (and hope) the Hotpoint (a REAL Hotpoint) dryer still has a good few years left in it.
Matt
The suspension appears to be going on that too, and the bearings, and the interlock, and the door seal, and probably more, christ it's only 2 years old, maybe thats old for a modern machine =[.
At least mum has agreed to shell out for a Miele Prestige Plus 6 (W 562) 1300spin when it finally pops it's clogs =D
Despite the awful squeal and fan rattling I do think (and hope) the Hotpoint (a REAL Hotpoint) dryer still has a good few years left in it.
Matt
dyson2drums
Well-known member
Hi Darren
What is the new rod suspension?
Any different to ur old suspension?
Thanks for the info on what was done on your machine.
My mother really wanted the same machine as you and in graphite to match the frige/freezer and kithcen etc.
What is the new rod suspension?
Any different to ur old suspension?
Thanks for the info on what was done on your machine.
My mother really wanted the same machine as you and in graphite to match the frige/freezer and kithcen etc.
newwave1
Well-known member
Hi dyson2drums!
I'm not sure what the rod suspension is like as i got my mum to housesit for me! The new suspension is very ridgit from the first run! it balanced straight away for two of the spins! I was in shock! lol
It is completely different to the old suspension which when i shook them side to side they rattled allover! there knackered!
Darren
I'm not sure what the rod suspension is like as i got my mum to housesit for me! The new suspension is very ridgit from the first run! it balanced straight away for two of the spins! I was in shock! lol
It is completely different to the old suspension which when i shook them side to side they rattled allover! there knackered!
Darren
dyson2drums
Well-known member
Hey thanks, ur wxplanation about shaking from side to side gives me a clear understanding as that once happened on my servis m6115 1100rpm which lasted 7 months. lol
newwave1
Well-known member
A servis last 7months! thats not uncommon! lol! Yea the new suspension seems better though i did a synethetic load earlier with some trousers, a couple of shirt a pair of jeans and a towel and it grumbled abit. It did the final spin out of balance!!! lol!
Darren
Darren
