Panthera (and also all other AWO members that are also The Laundry Alternative Customers.
Come on guys, you know you're "home", you know I'm SUPER accessible, I don't bite (much) and you know how to reach me. Most of you even know my personal mobile number (easiest way to find me is through Whatsapp call, don't message, just call straight because lately I don't have time to type) and I ignore most of the regular calls unless I know the number because of annoying telemarketers.
I don't want to brag about that but there's a reason the word "director" is on my job title. I always run the extra mile to all customers, but for AWO friends, running two extra miles will be always my pleasure so, skip the system, talk straight to me and I'll always manage to do some instant magic to help you. (but of course, I'll have to sync with you and "throw" you in the system to have everything documented in the logs.
The only thing I can't help at all is with the backorders and delays... Our sales skyrocketed 3100% almost overnight because of the COVID emergency. Of course we're all thilled because of that (nah, truth be said, my boss is thrilled, I'm almost fainting so hard I'm working) Our three warehouses are literally empty (you won't find even a WonderWash lid) and the logistics team don't even bother to use the forklift to unload the pallets, the boxes go straight from the container to the FedEx trucks that form a line in front of our warehouse.
5 plants working 24/7 at full capacity and miraculously we finally droped from 37 to 23-day delivery delay. That's one product sold every 13 seconds.
Literally the whole USA and Canada decided to panic about the idea of using a Laundromat or the apartment complex laundry room, most people don't have room for full size washers and we're the only company that has a "full size capacity" super compact washer that fits in a closet and doesn't need special hookups. Plus, our other model has a germicidal light.
If we need to replace any product, the only thing I can say is "I'm sorry but you'll have to wait in line just like everybody else."
Panthera, regarding your Mega... I'll be glad to replace your unit and apply a free upgrade to Ninja, however, I'm sorry but you'll have to wait in line after you contact me and I find your order in the system.
The Ninja has "only" twice the extraction power than Mega and that thing is a real workhorse on steroids.
Full load of towels (Speed queen ultra-mate gas dryer) bone-dry in 9 minutes, way before the moisture sensor has time to detect the towels are almost incinerated and start the cool down. My recommendation is to always gnore the moisture sensor, babysit the tumble dryer, open the door every 2 minutes and feel the clothes. They dry REALLY fast.
If using a whirlpool "badass" dryer, use the "touch up" cycle.
By the way: I'm just finishing a shitty washer (literally shitty, that's all I can say about it) and as soon as I'm done, I'll rest for 1 day and dive back in the tumble dryer project. Once it's done, there are other three washers waiting for me (INCLUDING ONE WITH AN OLD-SCHOOL AGITATOR INSPIRED ON A MAYTAG WRINGER, then one inspired on a Hoover and finally the countertop washer-dryer combo) and then a new spin dryer.
