Retooled Speed Queen Website: New Models On Parade

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Guess it is in

The cards for the MAH4000's to take a look at the last seat on the bus with Rosa.  No we won't put them to the curb, but these new SQ's are on my list now.  PSST and I can afford them at once!  YAY.

 

 
 
I just tried to call Speed Queen and get some of the issues answered. They do not take email. So I guess I get to send them snail mail. They recommended that I try a local distributor, but their distributors cannot answer questions on why Speed Queen's website is inaccurate. This is not the kind of responsive service I've been reading about for years...
 
Certainly, there are millions of users out there have never had, nor would ever miss a heater option, but once you've had it you wouldn't want to give it up.

 

Are you listening Speed Queen?  Or are you too arrogant to understand and realize those of us who REALLY understand, appreciate, and know hot to properly use a front loader's true superior cleaning and gentleness.  Domestic laundry approach is different than coin-op/commercial laundry approaches.  As I've said before, our European bretheren have known this for decades just what excellent cleaning results are with gradual heating to extra hot water temps or properly maintained specific water temps and fabric care. 
 
Ben-- I was wondering when the Patronus Absolutus was going to check in on this thread! Looks like SQ is going to swing for the fences with their new residential line.

Gansky and Bob: Couldn't agree more about the internal water heater. Never had one 'til 2010; now can't imagine having a front-loading washer without one.
 
Speed Queen no email policy

Do they not realize that the generation that refused to use email is 65 and up? Is that their target demographic for the new machine??? If they just want their distributors to take the time to answer the emails, they can always arrange for that by how they work the website internally. But having no email is to me completely unacceptable. Further, refusing to take delivery about problems with their website and their warranty does not speak well for their business practices.
 
not that it would be a big deal......but how about a stainless drum for the dryer?

those baffles in the washer are unique, but don't look like they go wall to wall in the drum....

and surprised the new baffles from the FL washer aren't also used in the dryer....

those side opening doors of the washer, as Ralph mentioned, are going to be problematic for some people.....that's one thing I liked about Westinghouse talltumbler, no matter what side, the door for the washer dropped down, also prefer a drop down door on the dryer as well....
 
HEATERS

Our Duet had a heater and our current Affinity has a heater, but the only cycle that involves the heater on either of those machines is the "sanitary" one, which takes over two hours.  For that reason, I don't use it very much.  We've had our Affinity for six years and I can probably count on both hands the number of times I've opted for a "sanitary" wash.

 

Are there other FL machines that employ the heater on more everyday laundering type cycles?  I'm leaning toward being able to live without an on-board heater considering how seldom I take advantage of one currently, but for the price I'd be paying for a SQ FL, I think it should have one anyway.

 

And yes, they should have a "contact us" on their web site that allows for e-mailing their consumer relations department.  It's simple:  If you're on line pushing your product, you should be offering viewers a way to contact you on line as well.

 

Having said that, I'm willing to forgive a company that's dedicated to keeping an effective old-school laundering technology alive through its top loading machines, and is equally dedicated to producing a FL machine with a 25-year lifespan.   That's where their priorities should be.   I'll bet the Alliance back offices are a delightfully low-tech, and as a result, low stress place to work.
 
Ralph, on my current 2 year old Duet, the heater is used automatically on Whites, Allergen, Bulky Items, Kids Wear, and Heavy Duty cycles.  It's a shame you're too impatient and  don't take advantage of it more than you do.  Especially with some of the soiled laundry I know you've had to deal with due to Dave's health issues. 
 
Back to the email

The purpose of not having any email may be so that if there are any lawsuits there's much less discovery. It would be nice to think they have their priorities straight but they may not exactly have the priorities you would like to think they have. Any website pushing a product ought to have a way to contact them electronically.
 
Frig been spying on it all along

I have been hitting "refresh" on their page about 453 times a day!

That being said, this certainly is exciting. I never really warmed to the notion of a frontloader however if there was ever a machine to change my mind, this is it. Nevertheless, I won't ditch the TL because I simply don't have the funds to do so right now.

The only thing I am curious is the actual water level. How does the machine know the difference between a large water absorbing load like towels vs say some socks and sanfordized cotton shirts? Or a lot of stuff vs just a little?
 
Bob,  part of the problem is that I don't think most of the soiled items are sturdy enough to stand up to the sanitize cycle.  With industrial strength pre-treating (aka a nozzle tip on the garden hose) and some additives like borax and/or all-fabric powdered bleach, I can get by with heavy duty/high soil/stain clean/hot wash/extra rinse, which takes an hour (not counting time for balancing acts).  Also, now that I have a pull-out faucet with a long hose on the adjacent laundry sink, I can easily add more non-dumbed-down hot water to the load.

 

I don't think there's any question that the above procedure is far more effective than what I could manage with the average top loader, even a vintage one that filled completely, but yes, if I had a FL machine that employed the heater on more cycles than just "sanitary" I'd be using that option regularly.

 

 
 
*lol*

Looks all fine to me (Firefox on my PC, Android phone). Must be them lemon products Apple again...
smiley-tongue-out.gif
 
OK...three hours later and everything's back to normal. I have no explanation for what happened. Glad I caught it on a couple of screenshots, anyway; proof I didn't hallucinate it, LOL.

Frankly, Mike, I think you and your blissed out cat made for great art. #callingwalkerartcenter
 
I wonder what is going to happen to the last years models. If there is not that much difference in the load size and they get clothes clean then I would just as soon have a last years model even a used one if it has been taken care of.
 
Ben-- Most new front-loaders have load sensors to determine how much water to add. Don't know how it works, but it does. The stainless steel front-loader with the black control panel and door is one handsome appliance.
 
Color me old fashoned-but I like the mechanical Knobs,dials,and swiches on the older control panels better.The electromechanical controls withstand the severe lightening storms we can get here.And you can manually adjust the controls on the mechancal panels easier.I am not a FL fan-but if I had to get one SQ would be my first choice despite it doesn't have a heater.
 
Rex-- You and I approach it from opposite ends of the spectrum, LOL! I prefer electronic controls and front-loaders. I agree that electronics are more likely to sustain damage in case of a power surge/lightning strike, but have had no problem with them on the washer, dryer, ranges, or dishwasher due to those circumstances. Our electricity is very stable out here on the open prairie. Have not experienced a brown-out or surge, but we do get our share of thunderstorms.[this post was last edited: 12/23/2014-04:59]
 
New SQ Washers and Dryers

The heater option would be nice for SOME users but SQ discontinued them because almost NO ONE ever bought one when they were available for over 10 years. Of all the SQ FL washers we sold I only ever sold one to Jon [ Jetcone ] in Boston, where were all you guys when they were not only available and the FLers were only around a thousand dollars.

FL washers generally do not have or need water level control that is user adjustable, the machine puts in a certain level of water while tumbling and the overall amount of water used varies greatly depending on how much clothing is in the washer soaking up water, this system works great in most FL washers being built today.
 
New SQ Washers and Dryers

The heater option would be nice for SOME users but SQ discontinued them because almost NO ONE ever bought one when they were available for over 10 years. Of all the SQ FL washers we sold I only ever sold one to Jon [ Jetcone ] in Boston, where were all you guys when they were not only available and the FLers were only around a thousand dollars.

FL washers generally do not have or need water level control that is user adjustable, the machine puts in a certain level of water while tumbling and the overall amount of water used varies greatly depending on how much clothing is in the washer soaking up water, this system works great in most FL washers being built today.
 
Load Sensing

It's pretty simple:
As on any modern washer, there is a pressure sensor attached to a tube that runs to an air dome at the bottom of the tub. As the tub fills, the pressure in the dome and pipe rises and the pressure sensors senses it.
On a FL, the system usually has several preset water levels. The washer fills to a certain level. While tumbling, the clothes absorb a certain amount of water. If the water level now drops to low, the washers refills to the first level. This is repeated till the level no longer drops beneath the minimum level. Then, depending on load size determined by the time the valces were open (and thus how much water is added) or a flow meter, the washer fills to the appropiate level.
 
Eugene-electronic controls can be cool-but I have had the timer board blown TWICE in a new KA dishwasher from storms.Got an older KA with mechancal timer-no storm problems.If the SQ timer boards ave good lightening and surge protection-they may be OK.And you should have a spare on hand!Guess in the Minn area yopu can get some good thunderstorms-think they would come from the Gulf.In the time I lived in the Midwest-you could get some rather severe storms with tornados-if the tornado hits your place won't matter what kind of controls are in your machines.Any will get trashed.In the Southern area I asm in now storms are more frequent and even prolonged.And we are getting some right now.And of course with electronic-digital controls you can unplug the machines when not in use.
 
Back to email

Speed Queen's distributor does not take email either. I can call them and discuss it with them but I know their sales people are never knowledgeable. Oh joy! I guess some other brand will make a sale here. This is classic run around. No sense of high quality here.
 

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