criswan
Member
So I might take some heat for this post, especially as a newcomer but I felt that my input might be important for anyone considering a Speed Queen that hasn't done so before.
We are a dog rescue family and do a lot of laundry. On average between 15-20 loads per week. In the past 10 years we have owned 7 plus laundry sets at 3 different homes. We either outgrow them or find that they are wholly inadequate to our needs. I have been a lurker on here for most of that time. I also occasionally comment over on the "other" site and the sister vacuum site.
Recently we made the family decision to remodel the laundry room finally and that our Maytag Maxima's were not cutting it with their long wash and dry times. There is no quick wash or express wash for small quick loads which I didn't know when we ordered them from Whirlpool. I talked to our local appliance dealer after reading years of praise about the Speed Queens and she sold me on a set of the 9 Series electronic units. We waited about 6 weeks for them to come in and they were delivered about 2.5 weeks ago. This is where the story takes a turn.
The machines are really well built and beautiful. I was quite taken by them. I don't understand why they used a plastic membrane touch pad on both the dryer and washer as it will wear out eventually but that would be my only design comment. As for the dryer, good product. Quiet and dries decently and without furnace like heat. I cannot say the same for the washer. The washer was a nightmare from day one. The install tech ran a quick cycle to test it and left. I noticed, after he left I through some Dawn dish liquid in and started the degreasing, that there was a rattling noise in the washer. It only got worse near the spin. I caught up on our saved up laundry and called the retailer. They sent a tech right back out and he pulled the front and found that there was a set of missing washers. He said he would call Speed Queen and see what had to be done but the last one that came out like this they had to take into the shop and rebuild it. I told him I just wanted the machine replaced since it was built wrong, there was no telling what else might be wrong. He said he would confer and get back with me.
Fast forward 4 days through the weekend and the retailer called to say that Speed Queen denied their request for a replacement and that they would have to rebuild it with a kit they were sending. I said fine but that it was a one and done thing, if this did not fix the problem then I would send both units back and be done with Speed Queen. The washer by this time was screeching during the spin cycle in addition to the "bike chain rattle".
I posted on Speed Queen's Facebook and inquired as to if there were anyone else having issues with the new models and express my disappointment. Their reply was curt and basically said, " Our product is good, you will get a warranty repair and like it." I also mentioned the amount of laundry we do and that we do dog rescue. The rep from Speed Queen proceeded to call my retailer and complain about my post. They wanted to know if we were running a business at home and wanted the retailer to make sure they let me know that that voided our warranty. When my retailer delivered the message, I told her to come pick up the SQs as I don't deal with companies that deliver threats to their customer base. She assured me that she explained that we did rescue and that it was not a business and said that Speed Queen is always this arrogant but they always fix what is wrong.
Fast forward to last Friday. The techs come out with the kit to rebuild the washer. They said they didn't have to take it into the shop as they found a way around it via Speed Queen's help. After about an hour, they fired up the washer and guess what... still rattling and still squealing. After closer inspection it was deemed that the idler pulley assembly was bad and the basket was not seating itself properly. They said they would talk to Speed Queen and then get back with me.
I promptly called the retailer and asked them to pick the machines up. I am done. Though the efficacy of the machines were good or better than most, I cannot sacrifice my own business morals for a machine that washes faster and with fuller water levels. I think Speed Queen is probably a fine product but had this been almost any other company they would have replaced it out the door and took it back to the factory to study what went wrong in manufacturing. Instead they argued and became arrogant and it cost them a customer. We are done with Speed Queen.
We are a dog rescue family and do a lot of laundry. On average between 15-20 loads per week. In the past 10 years we have owned 7 plus laundry sets at 3 different homes. We either outgrow them or find that they are wholly inadequate to our needs. I have been a lurker on here for most of that time. I also occasionally comment over on the "other" site and the sister vacuum site.
Recently we made the family decision to remodel the laundry room finally and that our Maytag Maxima's were not cutting it with their long wash and dry times. There is no quick wash or express wash for small quick loads which I didn't know when we ordered them from Whirlpool. I talked to our local appliance dealer after reading years of praise about the Speed Queens and she sold me on a set of the 9 Series electronic units. We waited about 6 weeks for them to come in and they were delivered about 2.5 weeks ago. This is where the story takes a turn.
The machines are really well built and beautiful. I was quite taken by them. I don't understand why they used a plastic membrane touch pad on both the dryer and washer as it will wear out eventually but that would be my only design comment. As for the dryer, good product. Quiet and dries decently and without furnace like heat. I cannot say the same for the washer. The washer was a nightmare from day one. The install tech ran a quick cycle to test it and left. I noticed, after he left I through some Dawn dish liquid in and started the degreasing, that there was a rattling noise in the washer. It only got worse near the spin. I caught up on our saved up laundry and called the retailer. They sent a tech right back out and he pulled the front and found that there was a set of missing washers. He said he would call Speed Queen and see what had to be done but the last one that came out like this they had to take into the shop and rebuild it. I told him I just wanted the machine replaced since it was built wrong, there was no telling what else might be wrong. He said he would confer and get back with me.
Fast forward 4 days through the weekend and the retailer called to say that Speed Queen denied their request for a replacement and that they would have to rebuild it with a kit they were sending. I said fine but that it was a one and done thing, if this did not fix the problem then I would send both units back and be done with Speed Queen. The washer by this time was screeching during the spin cycle in addition to the "bike chain rattle".
I posted on Speed Queen's Facebook and inquired as to if there were anyone else having issues with the new models and express my disappointment. Their reply was curt and basically said, " Our product is good, you will get a warranty repair and like it." I also mentioned the amount of laundry we do and that we do dog rescue. The rep from Speed Queen proceeded to call my retailer and complain about my post. They wanted to know if we were running a business at home and wanted the retailer to make sure they let me know that that voided our warranty. When my retailer delivered the message, I told her to come pick up the SQs as I don't deal with companies that deliver threats to their customer base. She assured me that she explained that we did rescue and that it was not a business and said that Speed Queen is always this arrogant but they always fix what is wrong.
Fast forward to last Friday. The techs come out with the kit to rebuild the washer. They said they didn't have to take it into the shop as they found a way around it via Speed Queen's help. After about an hour, they fired up the washer and guess what... still rattling and still squealing. After closer inspection it was deemed that the idler pulley assembly was bad and the basket was not seating itself properly. They said they would talk to Speed Queen and then get back with me.
I promptly called the retailer and asked them to pick the machines up. I am done. Though the efficacy of the machines were good or better than most, I cannot sacrifice my own business morals for a machine that washes faster and with fuller water levels. I think Speed Queen is probably a fine product but had this been almost any other company they would have replaced it out the door and took it back to the factory to study what went wrong in manufacturing. Instead they argued and became arrogant and it cost them a customer. We are done with Speed Queen.
