Speed Queen Front Load Washer Help

[davidblazor]

WELL ALL BE

Hello to all. Today I received a handful of calls from several SQ authorized service dealers, you know the ones who said;

1) You are not in a serviceable zip code!

2) You are out of our service area

3) Your machine is under warranty so we can't service your machine

4) You didn't buy the machine from us so we can't service the mach ine

I just want to say thank you to all of you even though I don't know anyone of you personally for all of your comments, concerns and opinions. I don't know if someone from here posted something on the SQ Website or on facebook. Now all the dealers that wouldn't help me are calling me asking me what can they do to help me. I told them that the machine was fixed by your competitor and is up and running.

I find it really funny that no one would come and fix the machine until there was word of keyboard came about.

I have found this website to be absolutely wonderful; there are lots of people here with an enormous amount of knowledge on several brands of machines.

Merry Christmas and Happy New year to all

God Bless
Dave

 

[mrb627]

Awesome

Glad you machine has been repaired. Wondering if there was a way the technician could have determined how many cycles it had completed before failure...

That would be interesting to know...

Malcolm

 

[gusherb]

With his figure of 25-30 cycles per week, and taking a number in between that like 28, and given he's had it almost two years that would bring you near 3,000 cycles.

 

[Practigal]

Speed queen and its distributors

David,
I think your problem is much more common then you're aware of. You would not be the first person to get rid of their Speed Queen expressly because of the service issues. In the past I have disregarded the reports by these people.
When the new Speed Queen's came out this last week I tried to contact Speed Queen about discrepancies between their inconsistent descriptions on the various pages of their website and also about their inconsistent warranty. They refused to talk to me, they do not accept emails from prospective purchasers. In my opinion that is because the emails create a paper trail. They sent me on to my local distributor whom I know to be less than honest when there is money involved (and too lazy to follow through if they could help it). Even so, in good faith I emailed their distributor. Their distributor also does not answer emails so you receive a fake daemon mailer rejection that your email did not go through response back from them.
I will not do business with Speed Queen I think that they are protecting their reputation, not earning it.
Maxima Duet GE and big box are all looking much more attractive now.

 

[cleanguy]

warranty

so,,,, your comparing speed queen's multi-year warranty with others one year warranty ???
I maintain speed queen TL coin-ops,, and all i can say is they last a very long time even when heavily used in a rough manor by many different people.
The coin-ops only have a 30 day labor warranty offered when YOU pay delivery and install,, otherwise just parts.

Other companies may hold your hand more,,,,but not for very long !!!!
Anyone know a top loader that lasts longer ????????????
Happy holidays

 

[pierreandreply4]

Cleanguy

cleanguy take a look at the new electronic control speed queen washers and dryers the warrenty is 5 years and for true lasting washers nothing beats a vintage model from 1950 to the 1999

 

[cleanguy]

coin-op

TL coin-op LABOR warranty only 30 days offered by selling distributor, not manufacturer.
Where you going to find lots of good long lasting vintage machines to put in coin laundry environment ????
Coin laundries don't want a bunch of various vintage machines that may? still work ???
Most people want to buy new also,,, really,, and want warranty.
Five year parts&labor warranty for home use CAN'T BE BEAT,, wish they offered that for coin-ops.

 

[whirlcool]

Not even some small hotels do as much laundry as you do. Even 5 loads per day is a ton of laundry.

 

[mrb627]

Other companies may hold your hand more

...I can't think of any.

Speed Queen can be contacted directly through their FB page our their YouTube site.

Malcolm