Speed queen and its distributors
David,
I think your problem is much more common then you're aware of. You would not be the first person to get rid of their Speed Queen expressly because of the service issues. In the past I have disregarded the reports by these people.
When the new Speed Queen's came out this last week I tried to contact Speed Queen about discrepancies between their inconsistent descriptions on the various pages of their website and also about their inconsistent warranty. They refused to talk to me, they do not accept emails from prospective purchasers. In my opinion that is because the emails create a paper trail. They sent me on to my local distributor whom I know to be less than honest when there is money involved (and too lazy to follow through if they could help it). Even so, in good faith I emailed their distributor. Their distributor also does not answer emails so you receive a fake daemon mailer rejection that your email did not go through response back from them.
I will not do business with Speed Queen I think that they are protecting their reputation, not earning it.
Maxima Duet GE and big box are all looking much more attractive now.
