Speed Queen Front Load Washer Help

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Repairs are on the way

I have spoken with another Speed Queen Dealership here on the Oregon Coast; I explained my situation and there was some positive actions taken. This 2nd dealership called speed queen for me gave them my model number/ serial number and told Speed Queen directly what was going on and a repair man is scheduled to be here Monday December 1st. However there will have to be a trip to the coin op as all of our barrels are overflowing and cannot wait for Monday to get here with the part (s) to fix the washer. The second dealer ship has said what a few of you have said on here and that I have a good machine, they also said that Speed Queens are a excellent choice of machine but they can be very costly to repair if they are out of warranty. I was told a bearing job is around 200-300 dollars. Is the reason they are so expensive to fix is that they are commercial?

Thank you to all who have responded I really like this web site/forum

David
 
$200-$300 for a bearing job is cheap. I've heard that they can cost $600 to replace.
But they shouldn't need replacing for at least 10-12 years.

Well at least you have a repair man on your way. Let us know what he finds.
 
@ aquarius1984

OP-It kinda concerns me that the bearings need replacing after 2 years. If that happens in a speed queen what will happen in a whirlpool. I do agree it should last alot longer then just 2 years.

I do second to aquarius1984's comment. we got a new whirlpool duet front loader and it suprised us how it actually got our clothes cleaner then our old top loader.
 
Not to drift off topic, but after a week of doing all the towels for the hair salon this week in the Duets versus the top loader Maytag, I have noticed a big difference. 1st able to do 2 loads a day versus 4 or 5. Water consumption is about 1/4 of what the maytag uses. Detergent usage is way down along with bleach. The towels are cleaner and softer. The main thing I noticed is that the amount of lint in the filter screen is minimal versus opening the door on the other dryer and lint coming out. I guess an agitator really beats on the towels. Personally I did not think there was that big a difference in cleaning between a top and front loader. Well the proof speaks for itself and the front loader comes in front by a long shot.
Jon
 
Freighttrain sound+Loose inner drum=Blown bearings.

now, the reason the repairs are so expensive is because the Maunfacturer does not replace bearings in afront loader anymore...they replace the entire inner and outer drum.

Reason being, a Tech takes 6-7 hours to replace bearings in the drum....or 1.5 hours to rip the entire drum out and replace the entire assembly.

So, instead of just replacing the 50 bucks in bearings and seals, you have to buy the entire inner and outer drum and it's rpelaced as a unit. I"m not 100% sure SQ does this, but Whirl-poo does this. My 2 year old Duet died from bad bearings and I followed the cleaning and operation instructions to the letter. Big reason is a bearing that's smaller than in some of my RC Cars holding a spinning dynamic load.
 
Washer still Idle

There is still confusion about the warranty and I can not get anyone to work on the machine. I purchased the washer in Boise Idaho and have recently moved to the Oregon coast. One repair shop said they will not touch a Queen under warranty, one place said had I bought the machine from the they would authorize the warranty work and now today I was told I have to take the machine back to where I purchased the machine. Isn't Speed Queen a national brand? Should it matter that I moved away from the location of where the machine was purchased?

I will be making another call to SQ as on Monday 12-1-2014 I took the families laundry to the local Laundromat and that was 53.00 down the drain and a waist of four hours. It had been quite a while since I had to use a coin op and did not know that there was Laundromat etiquette. I was the only one there when I got there and I thought sweet no lines for the big washers. I filled all 3 50 pound washers, 4 30 pound washers and 3 double load washers. After getting all the washers going another patron had come in with as much if not more laundry than me saying " YOU CAN NOT USE ALL THE BIG MACHINES"! I told her when I got there I was the only one there and 1st come 1st serve. There were plenty of double load and top load washers still for her to use and she belly ached until the cows came home. Interestingly enough as the big machines were finishing she started loading all of them up herself. I reminded her " YOU CAN NOT USE ALL THE BIG MACHINES"!

I Hope to get this issue settled and soon because I cannot afford 53.00 every time I have to go use the mat.

Shouldn't SQ honor the warranty of the machine regardless of what state I am in. I have never heard of such ring around the rosey when it comes to using warranties on appliances. At this point in time are my hands tied or do I purchase another machine? All SPEED QUEEN enthusiasts please chime in.

What good is a warranty if the manufacturer doesn't honor it? Has anyone else had trouble with ALLIANCE/SPEED QUEEN and the warranties? Please chime in on this subject.

Dave
 
If you are spending 53.00 a pop at the laundry mat maybe you should get like a Kenmore or a Duet in addition to the Speed Queen you have.  This "backup machine" would not have to be as expensive or as durable as the Queen
 
You need to escalate directly with SQ.  As advised above, DO NOT contact local dealers or service agencies.  Contact SQ directly.  Insist that they take responsibility (although I don't think you'll need to insist) and see the repair process through to your satisfaction. 

 

Again, DO NOT contact any local businesses.  If SQ provides you with contact information for a local repair service, ask that they make the call and conference with you and the repair people so everyone is on the same page.

 

All of this advice is moot however, if you never registered your machine with SQ after purchase.

 

Surely you are not the first person in northwest Oregon who has required service on a SQ front loader.  Somebody in your area has to know how to repair them.

 

 
 
By contacting a dealer or repair service you are just adding an unnecessary layer of BS to the problem. Do as advised above, contact Speed Queen in Wisconsin directly. We really can't say it any stronger than that.
 
Sales Receipt?

Do you still have your sales receipt from the machine purchase? If so, there should not be any question or argument from a qualified servicer.

In any case, I would deal directly with Speed Queen. Perhaps posting on their FaceBook page as well.

Malcolm
 
I would make note as well to Alliance about the local dealers/servicers and the experiences you have had.....

aren't they under contract for sales and service, whether you got it from them or not.....

customer service is part of that contract agreement....

JohnL would know and have info on this...

I know a local guy here who was a Maytag and Speed Queen(when it was McGraw-Edison)Dealer/Servicer...and he could not turn away service for any warranty repair or he would lose his contract to be an Authorized dealer.....willing to bet its still the same...

you have them on the phone, doesn't hurt to ask.....don't play around...do it!
 
Dealer service policy

 
Heard this story from my neighbor.  Many years ago had had one of those GE Omni 5 ovens, bought from a dealer in his home town (east side of the county).  A problem occurred with it requiring service after he moved here (west side of the county) in the mid 1980s.  He went to the local GE dealer and they refused to service the unit because he didn't buy it from them.  He called GE to complain, and explain that the original dealer was no longer in business so he couldn't go back to them in any case.  GE wouldn't do anything about the situation, told him service policy is up to individual dealers.
 
Speed Queen Dealers

Not all Speed Queen Dealers are authorized repair centers. Mine wasn't and still isn't. I had to contact Speed Queen directly when my dryer had a problem.

Malcolm
 
Don't want to drift too much

But we have a Maytag dealer here in ICT, that if you didn't buy it from them; they won't service it.

You will call them and ask for service, first question they ask. "Where was it purchased?"
try lying to them "I don't know."
"What's the serial number?"
"give them the number"
"That serial number was purchased at Lowe's, call someone else."
 
There's always your local newspaper's "Action Line" column, if they still run one, or a local TV station's consumer-focused segment of their newscast, if any of them devote time to one, but you really don't have that kind of time to waste waiting for results.

 

I'm not a "twit" and I don't do Facebook, but as Malcom stated above, those have proven to be effective and relatively instantaneous methods to shame those who are behaving badly into quick remediation.

 

Still, the first thing you should do -- if you haven't already -- is contact SQ directly and keep escalating until you get results to your satisfaction.  If it's not your nature to be a squeaky wheel, put your best game face on and start playing some polite but serious hardball.  The situation your local dealers and servicers have placed you in is truly unacceptable, and that is why you need to go over their heads and take your issue to the source.
 

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