What kind of place is this? They are going to charge you for delivery/pickup on warranty work AND they have no one there to unload the machine? Seriously?
Speed Queen Front Load Washer Help
- Thread starter davidblazor
- Start date
Help Support :
SQ FRONT LOAD WASHER
Hi David, glad the washer is getting fixed, Some Thoughts.
The use of HE or Non-HE detergents will not affect seal-bearing life on ANY FL washer.
On FL washers bearings only fail 99 44/100% of the time because the main shaft water seal allows moisture to get past the seal and ruin the bearings. The life of bearings in FL washers has nothing to due with a tilted or non-tilted tub, size of the bearings etc.
The thing that will most often ruin the seal in a FL washer is a hard mineral build-up from minerals in the seal area [ this is primarily caused by using too little detergent, cheap detergent, excessive rinsing especially in hard water areas ] Detergents have important lubricating properties that protect washer parts [ like water seals ] and if things are rinsed too much it is hard on ANY washing machine ever built.
Main water seals can also be affected by heavy build ups of molds and excessive use of fabric softener [ if fabric softeners are used in an automatic washer it is imperative when clothing is being washed to use plenty of detergent and hottest water possible ]. Other reasons for moldy build-ups are too little detergent, too cool wash temperatures, and a lack of chlorine bleach use.
David I would ask to see the main trunnion assembly after they fix your washer, this is the huge cast aluminum part that the bearings and water seal are pressed into. By looking at this part you maybe able to gain an idea why the water seal failed. It is highly likely that usage situations at your house caused this early seal failure and if not addressed you may have the same problem again in a few years.
This washer is designed to be repaired in the home and if the repair company wants to do it in the shop the transportation should be at their expense. The main exception to this is if there is insufficient room to perform this repair in your home. SQ FL washers are the easiest FL washers that we have ever installed main bearings in. It takes one person less than 2 hours to complete the repair and the retail cost should be less than $500 in our experience as a SQ authorized servicing dealer.
Hopefully your washer will be back and running soon, at your usage level you should be able to keep this washer running for a decade or longer. I do highly endorse the idea that you have some type of back-up washer, but when you consider how much this washer has already saved you on water, detergent, and energy costs from heating water and drying the clothing it would make no sense to go back to a conventional TL washer.
John L.
Hi David, glad the washer is getting fixed, Some Thoughts.
The use of HE or Non-HE detergents will not affect seal-bearing life on ANY FL washer.
On FL washers bearings only fail 99 44/100% of the time because the main shaft water seal allows moisture to get past the seal and ruin the bearings. The life of bearings in FL washers has nothing to due with a tilted or non-tilted tub, size of the bearings etc.
The thing that will most often ruin the seal in a FL washer is a hard mineral build-up from minerals in the seal area [ this is primarily caused by using too little detergent, cheap detergent, excessive rinsing especially in hard water areas ] Detergents have important lubricating properties that protect washer parts [ like water seals ] and if things are rinsed too much it is hard on ANY washing machine ever built.
Main water seals can also be affected by heavy build ups of molds and excessive use of fabric softener [ if fabric softeners are used in an automatic washer it is imperative when clothing is being washed to use plenty of detergent and hottest water possible ]. Other reasons for moldy build-ups are too little detergent, too cool wash temperatures, and a lack of chlorine bleach use.
David I would ask to see the main trunnion assembly after they fix your washer, this is the huge cast aluminum part that the bearings and water seal are pressed into. By looking at this part you maybe able to gain an idea why the water seal failed. It is highly likely that usage situations at your house caused this early seal failure and if not addressed you may have the same problem again in a few years.
This washer is designed to be repaired in the home and if the repair company wants to do it in the shop the transportation should be at their expense. The main exception to this is if there is insufficient room to perform this repair in your home. SQ FL washers are the easiest FL washers that we have ever installed main bearings in. It takes one person less than 2 hours to complete the repair and the retail cost should be less than $500 in our experience as a SQ authorized servicing dealer.
Hopefully your washer will be back and running soon, at your usage level you should be able to keep this washer running for a decade or longer. I do highly endorse the idea that you have some type of back-up washer, but when you consider how much this washer has already saved you on water, detergent, and energy costs from heating water and drying the clothing it would make no sense to go back to a conventional TL washer.
John L.
It sounds like the dealer is doing everything he can to NOT have to work on your machine. Have you spoke with SQ again to tell them that the dealer will not come to your house to fix the machine and that you have to bring the machine to them? I wonder what they would think of this.
Gary
Gary
I think that Alliance should be told that you are having to bring the washer in for the bearing replacement, if you have room for the replacement procedure in your house. If you can tell them what John posted above, they might be very interested in this service company's policies and abilities. They sound like dickheads.
mrb627
Well-known member
Pictures!
I wonder if the repair shop would take pictures of the repair along the way. I would love to see what the guts of your machine look like after your heavy usage...
Malcolm
I wonder if the repair shop would take pictures of the repair along the way. I would love to see what the guts of your machine look like after your heavy usage...
Malcolm
If they won't even pickup and return the machine for the repair service unless they are paid $100.00 each way, I doubt seriously that they will be interested in taking pictures of the repair process, at least not without charging a substantial fee for photo services too!
gusherb
Well-known member
IMO if a shop is that reluctant to service the machine I'd be leery about the work even getting done correctly. Hope it all goes well though.
whirlcool
Well-known member
If a servicing company told me that I'd have to pay $200 to get a machine repaired under warranty I'd be on the phone to Speed Queen in a hurry. Read your warranty that came with the machine. I'm betting that it will say something like "While Under Warranty Speed Queen (or their agents) will repair the machine without cost to the customer.) Point that out to them.
How close are you to the servicing company? 5 miles, 10 miles, 50 miles, 100 miles?
That cost could be to cover their travel costs if it's more than a "reasonable" distance away. Looks like any way you look at it this servicing company is going to try to make money off of you one way or another. Speed Queen needs to know about this.
How close are you to the servicing company? 5 miles, 10 miles, 50 miles, 100 miles?
That cost could be to cover their travel costs if it's more than a "reasonable" distance away. Looks like any way you look at it this servicing company is going to try to make money off of you one way or another. Speed Queen needs to know about this.
davidblazor
Well-known member
out of money and laundry is piling up
So the laundry is pilling up big and out of money until Friday. I tried washing a light load of sheets/pillow cases on the delicate cycle and the machine worked flawlessly. So since the load made no noise I ran a 2nd load on perm press cycle again no noise and cycle went flawlessly so I tried a load on regular and I thought a train wreck had gone off in the laundry room. Another problem why is the machine doing this when only on regular cycle hot/cold fills with extra rinse selected. How much damage is going on to the machine? I will be making my 3rd call to Speed Queen Monday morning and will be posting the results of the call tomorrow after the call is made. At this point in the game I believe it is time for a new machine or a lawyer to make speed queen and their authorized reps honor the darn warranty. We are very frustrated with SQ. The store we bought the machine from said nothing like this would happen and something has got to be done.
If I buy another machine should I stay with SQ or will I just get another disappointment?
Dave
So the laundry is pilling up big and out of money until Friday. I tried washing a light load of sheets/pillow cases on the delicate cycle and the machine worked flawlessly. So since the load made no noise I ran a 2nd load on perm press cycle again no noise and cycle went flawlessly so I tried a load on regular and I thought a train wreck had gone off in the laundry room. Another problem why is the machine doing this when only on regular cycle hot/cold fills with extra rinse selected. How much damage is going on to the machine? I will be making my 3rd call to Speed Queen Monday morning and will be posting the results of the call tomorrow after the call is made. At this point in the game I believe it is time for a new machine or a lawyer to make speed queen and their authorized reps honor the darn warranty. We are very frustrated with SQ. The store we bought the machine from said nothing like this would happen and something has got to be done.
If I buy another machine should I stay with SQ or will I just get another disappointment?
Dave
If Speed Queen can't do any better than this to honor their warranty, I'd say fool me once shame on you, fool me twice, shame on me. Unless they either give you a new machine, or get your's repaired at zero cost to you, plus provide a loaner, I would NOT buy another of their products. But thats just me. I don't have a clue what you should get instead, based upon the many loads that you wash on a regular basis I wish you good luck! I suggest you call Speed Queen again and go up the chain of command, and don't give up until you get what you want and deserve.[this post was last edited: 12/8/2014-00:57]
And DO NOT volunteer how much laundry you're doing.
David, I think you could help your situation by making 2 phone calls. Get the email address of the "in charge" at Alliance and the honcho at the local repair shop. cc: is your friend. They have you in the middle. Stay off the phone. People notice e-mail, print all of them in case this escalates further. You will have a nice little record of who said what including the time and dates. No waiting on hold for you either. Everyone will be on the same page. Good luck..
whirlcool
Well-known member
And e-mails also are considered proof in court because they are date and time stamped too. A lot of doctors have taken to answering their patients out of office questions via e-mail just because it prevents malpractice suits.
mrb627
Well-known member
Hmmm...
"I tried washing a light load of sheets/pillow cases on the delicate cycle and the machine worked flawlessly. So since the load made no noise I ran a 2nd load on perm press cycle again no noise and cycle went flawlessly so I tried a load on regular and I thought a train wreck had gone off in the laundry room."
Still not convinced you have a bearing failure. Seems to me you should be able to spin the tub by hand and diagnose failed bearings. You wouldn't get flawless spinning at medium speed.
Thoughts?
Malcolm
"I tried washing a light load of sheets/pillow cases on the delicate cycle and the machine worked flawlessly. So since the load made no noise I ran a 2nd load on perm press cycle again no noise and cycle went flawlessly so I tried a load on regular and I thought a train wreck had gone off in the laundry room."
Still not convinced you have a bearing failure. Seems to me you should be able to spin the tub by hand and diagnose failed bearings. You wouldn't get flawless spinning at medium speed.
Thoughts?
Malcolm
mrb627
Well-known member
Additionally...
Do you still have the tub mounting bracket to secure it for transport? I wouldn't transport the washer without having the bracket installed.
Malcolm
Do you still have the tub mounting bracket to secure it for transport? I wouldn't transport the washer without having the bracket installed.
Malcolm
SQ FRONT LOAD WASHER
If it is working on the PP cycle, get that laundry done. You could just have a motor with bad bearings, sometimes a bad motor bearing will only make much noise at top speed which only happens on normal cycle near the end of the final spin period.
The possible problem with the shop making the repairs is it sounds like they mostly do commercial repair work. Often these shops do not have good techs on the road and they are used to taking everything back to the shop for repairs. You really need a good tech to come to your home and figure out what is wrong before the washer is moved.
If it is working on the PP cycle, get that laundry done. You could just have a motor with bad bearings, sometimes a bad motor bearing will only make much noise at top speed which only happens on normal cycle near the end of the final spin period.
The possible problem with the shop making the repairs is it sounds like they mostly do commercial repair work. Often these shops do not have good techs on the road and they are used to taking everything back to the shop for repairs. You really need a good tech to come to your home and figure out what is wrong before the washer is moved.
mrb627
Well-known member
Well...
"You really need a good tech to come to your home and figure out what is wrong before the washer is moved."
I couldn't agree more!
Malcolm
"You really need a good tech to come to your home and figure out what is wrong before the washer is moved."
I couldn't agree more!
Malcolm
davidblazor
Well-known member
Speed Queen Corp and Distributer Notified
Good Morning To all. I called SQ directly and was given the #'S OF SEVERAL service dealers and one gave me the number to the local ( Portland ) distributor. I had a long engaged conversation with the distributor and they are in absolute shock to all the run around I have had. They are also not impressed with paying someone to come and collect the machine or come to my house to do the repairs either.
I was told regardless of where the machine was purchased SQ HAS to make things right with me and this machine. I was told if it could not be fixed by a residential service contractor that they would send a multi-housing dealer to the house to deal with the problem(s). SQ said that they would not tolerate authorized service dealers to turn away repairs that are under warranty and that in doing so they are violating the customer and tarnishing SQ reputation. I am now just waiting to hear back from the distributor as they have connections to every service dealer in the area. SQ is also not impressed by there service groups telling me that their is a service charge to come and get the machine the service should be able to be done in the home. The distributor said if the cost of fixing the machine was more than the purchase price than SQ would authorize a replacement machine. As I was having this conversation I had the machine going and they heard the freight train collision in the laundry room and they believe it is a couple of different issues either the tranny and clutch are going or the bearing/ support arm is broken in the machine.
I was told the most common issue with these machines is there inability to stop filling. I have not had that issue as of yet...
I was told by the distributor regardless of the cost of the fix that SQ IS ULTIMATELY REQUIRED TO FIX THE MACHINE.
I will chime in later after I get the return call from the distributor and what the plans are for the future of this machine.
Dave
Good Morning To all. I called SQ directly and was given the #'S OF SEVERAL service dealers and one gave me the number to the local ( Portland ) distributor. I had a long engaged conversation with the distributor and they are in absolute shock to all the run around I have had. They are also not impressed with paying someone to come and collect the machine or come to my house to do the repairs either.
I was told regardless of where the machine was purchased SQ HAS to make things right with me and this machine. I was told if it could not be fixed by a residential service contractor that they would send a multi-housing dealer to the house to deal with the problem(s). SQ said that they would not tolerate authorized service dealers to turn away repairs that are under warranty and that in doing so they are violating the customer and tarnishing SQ reputation. I am now just waiting to hear back from the distributor as they have connections to every service dealer in the area. SQ is also not impressed by there service groups telling me that their is a service charge to come and get the machine the service should be able to be done in the home. The distributor said if the cost of fixing the machine was more than the purchase price than SQ would authorize a replacement machine. As I was having this conversation I had the machine going and they heard the freight train collision in the laundry room and they believe it is a couple of different issues either the tranny and clutch are going or the bearing/ support arm is broken in the machine.
I was told the most common issue with these machines is there inability to stop filling. I have not had that issue as of yet...
I was told by the distributor regardless of the cost of the fix that SQ IS ULTIMATELY REQUIRED TO FIX THE MACHINE.
I will chime in later after I get the return call from the distributor and what the plans are for the future of this machine.
Dave
<blockquote>they believe it is a couple of different issues either the tranny and clutch are going or the bearing/ support arm is broken in the machine.</blockquote> A SQ frontloader has a transmission and clutch?
whirlcool
Well-known member
It sounds like you are finally on your way! Even if hell froze over for you I would never call back the company that wanted to charge you for machine transport to the shop.
BTW, use the word transmission. Some people get offended if you call it a "tranny".
BTW, use the word transmission. Some people get offended if you call it a "tranny".
