Speed Queen Front Load Washer Help

[jkbff]

Now that you have corporate's attention, they will get you taken care of...

I think a few of us made mention of this post on facebook... I know I had two reps reply to me when I mentioned it to them.

 

[yogitunes]

Speed Queens are very good machines.......

BUT...with the issues you are having with children, and all things in general...ALL the more reason to have spares and a backup of some sort...

way before I found this site, or had upwards of ten kids, I had two washers/dryers, extra fridge and freezer, portable dishwasher....

it only took once for the washer to break down, two weeks for repair, to open my eyes to have a backup.....

after this is all said and done, I would be searching and looking for a way to make this happen, SO that you are not put in this position again.....this should be a lesson well learned.....if not, your only doomed to repeat it again someday....

even a wringer or twin tub would work for you at this point...

I wonder if we could send Tide loads-of-hope truck to give Dave a hand...

I agree....this would be a good time for a wash-in

 

[mrb627]

D-Day!

Today is the day. I'm sure everything will go well!
Keep us posted!

Malcolm

 

[davidblazor]

SQ UPDATE

The repair tech came to the house saw the machine in action and said bad news. The machine has bad bearings, a broken tub support arm, some balance mechanism, and some drive mechanism has gone bad. The total replacement cost of parts and LABOR exceed the original purchase price. However the purchase price for this machine now is almost 400 dollars more than what I paid in march 2013 so their is discussion of replacing the machine or replacing the parts to get this one up and running. As of now I am heading to the Laundromat again as I have 6 heaping full hampers and several bags with bedding and the nasties from when the kids were sick. This trip looks like a 100 dollar trip to the mat.

 

[rp2813]

Well, SQ needs to decide quickly.  Keep the pressure on them.

 

This is also a very poor reflection on the supposed commercial build quality of SQ front loaders.

 

At this point, I'd say you need to find yourself a good old fashioned extra-large capacity Maytag from the '70s or '80s.  No matter what you threw at it, you'd have a very tough time making one of those machines fail as catastrophically as the SQ did.

 

[ea56]

A new Speed Queen front loader may cost you $400.00 more now, but I doubt that it costs SQ that much more. I'd get back on the phone and speak with the highest level person I could, explain what the tech told you and demand a new machine NOW. With what you have already spent on laundromat charges you probably coulld have bought a used Maytag as Ralph suggested. Make sure that SQ understands that the reason you bought their product in the first place was for the reputation of reliability and excellent warranty and you feel that you may have been mislead.

 

[davidblazor]

What about a solid tub SQ

I saw many of these in the Laundromats in the 80's in that sundown orange color. If I could get my hands on one of those would it last for very long?

 

[rp2813]

A Maytag from that same period would be easier to find, would without question last longer than the solid tub SQ, and would be easier to find parts for if needed.

 

If the washer pictured in the link is an extra-large capacity, it could be a $25 solution.

Loading…

portland.craigslist.org

 

[pierreandreply4]

if you went to stick with speed queen vintage is the way

Well if you went to stick with speed queen then may i recommend going vintage but if you went to stick with a front load you could always try to fine a good vintage frontload white westinghouse washer unless you decide to go back to a good old fashion top load but its your choice but sometime vintage can last longer than today modern day washer as newer models you might fine yourself with dumb down water tempatures like hot being warm water warm water being cool water ect while with a vintage machine you get true water tempatures. Credit to some of the original members for some of the pictures i am using

 

[mrb627]

Used?

I wouldn't purchase anything until you hear back from Speed Queen. A top loader may end up costing you a fortune in utilities.

Malcolm

 

[whirlcool]

You are forgetting about your warranty. Speed Queen has to either fix or replace your washer. It's their liability. Remind them of that when you talk to them. Just because a replacement costs more today than it did when you bought it should be no concern of yours. They are required by law to either repair it or replace it. It's a contract you have with them. Make sure they stick to their end of the bargain.

 

[iheartmaytag]

I'm with Allen, (Whirlcool)

It's their warranty, it's their baby.  Next stop, state Attorney General, who do they think they are acting like this<span style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: xx-small;">? LG</span>

 

[combo52]

SQ FRONT LOAD WASHER

Oh Boy, did the tech actually write up an estimate? the machine either has a bad bearing and support [ this is the same thing ] or it has a broken spider on the back of the tub, it is not likely to have both problems. There is no such thing as a drive mechanism balance mechanism on this machine, LOL.

It only takes 30 minutes to completely take this machine apart and it takes less than two hours to dissemble the washer and replace either or both of the possible problem parts that are causing the noise and problem you are describing.

If the repair tech came out to your house and did not take the washer apart to see what was actually broken HOW IS HE POSSIBLY going to order parts and fix the washer ?

At this point I would be spitting nails, this was a totally wasted service call.

If you have to get a good used Top Load washer in the mean time a Whirlpool built Direct Drive Washer from approximately 1990-2010 is light years better than a 1980-1996 Maytag washer in both performance and reliability.

 

[davidblazor]

Just got home

Well another 55.00 at the local mat. But here is the real kick in the pants the machine is up. SQ sent a multi housing/on premise tech out here and the machine is running. It is as quiet as the day we brought her home. Now we should get another 18 months out of it.

Question now that the machine is fixed do I have another 3 year warranty on all the new parts, I am confused here.

 

[gusherb]

So does that mean they performed the necessary repairs?

and the answer to your question would usually be no.

 

[whirlcool]

Who was home when they repaired this machine if you were at the coin op? You certainly didn't leave the repair guy in your house alone while you were gone, did you?

I'm confused now. One SQ guy tells you it's one thing, mentioning parts that your machine doesn't even has and tells you it can't be fixed, then you come home from the coin op to find the machine fixed. Something is wrong with this story.

Anyway, it's working and you are able to have clean laundry now.

As far as your warranty goes, the replaced parts are covered under your existing warranty, however long that you have left on it. You cannot use warranty work to extend the time of the original warranty. The end of the original warranty is a fixed date.

 

[mrb627]

Huh?

What did I miss?

What happened? What was replaced and/or repaired?

What was the failure?

In any event, your machine is working.

Malcolm

 

[kb0nes]

David,

Could you snap a photo of the repair ticket and post it here so we could all see what parts were replaced?

Lots of curious people wondering what the problem was!

 

[tomturbomatic]

YAY! It's Fixed!

"Lots of curious people wondering what the problem was!"

Or what the problem REALLY was. Their diagnostic reports to you do not inspire trust or confidence.

I am glad your problem is resolved, but I would be purchasing a pair of Y adapters for the faucets and finding a spare machine for backup. The whole situation does not reflect very well on Alliance Laundry service, support or customer relations.

 

[davidblazor]

Here it is

Hello to all!! Just to put you all at ease my dad and my wife were home while my mom and I were at the mat. The kids were still puking up their socks and we had to have a lot of help here and I sure as heck was not going to let the repair guy be here by him self.

So the repairs consisted of

1) Replacement of the front suspension arm.

2) Replacement of spider (Trunion)? The spider thing on the back of the drum

3) The bearings and both outer and inner drum

So the suspension arm broke causing the inner drum to lurch forward damaging the trunion which caused significant damage to the bearing.

Cost of repairs for parts and LABOR were equivalent to that of a new machine.

If I can get my computer to work with me I will post pics of all the bad parts and the service invoice. I am not computer/technically smart so I don't know if I can get the pics to post here. I was told to build a laundry room on my house that would accommodate a UNIMAC 60 pound washer and 75 pound dryer and use that for all the linens and use my SQ's for the clothes and that would save the life of the machine. I told the guy find me 30 thousand for the commercial equipment and I would put commercial equipment in my house.

All in all guys I am glad that you were all here for me to vent my frustrations to.

BTW Unimac is another ALLIANCE product.

Dave