Speed Queen Rated Most Reliable Top-Loader by Consumer Reports

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frigilux

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Just received the new issue of CR and they have enough data on Speed Queen top-loaders to add the brand to their list. SQ takes the checkered flag! TOP-LOADERS Speed Queen: 6% needed repair Maytag/Whirlpool: 9% Kenmore: 10% GE: 12% FRONT-LOADERS LG: 6% needed repair Samsung: 8% Kenmore: 10% Whirlpool: 11% Electrolux: 12% Maytag: 13% Frigidaire and GE: 15%

[this post was last edited: 7/9/2014-21:03]
 
Your attention please

In honor of this well deserved award, I hereby announce that you are all invited to my Youtube Channel to witness this finely crafted machine in action in various washing situations.

As far as a round of membership goes.............well let's just say the check is in the mail. Or I gave at the office.

My question is, what was the range of years this survey covered and what was the sample rate for each machine?
 
Actually Frig

I will celebrate in the following manner:

1. Go give the SQ a well deserved hug.
2. Run a load through, just for kicks and grins.
 
Eh what do they know, they are just a "philosophically left-leaning product testing organization with an anti-business slant" that are a shadow of what they used to be :-)

It is good news though. But a darned shame that we don't see their front load models represented in the results.

It would be interesting to see the sample sizes though, there were far fewer SQ machines in the sample. Of course that could skew the results in either direction though.
 
Ben--  I meant buy a round of drinks for everyone at AW,  not purchase a membership for everyone at AW!  I don't drink anymore, so you can make mine a Coke with a wedge of lemon...no, wait...LIME.  I feel reckless.

 

As for the CR-related questions:  I believe their survey covers 5 years of ownership.  Have no idea what the sample rate for each machine is.  They once explained the formula they use to determine reliability, but I don't remember what it is.  Maybe I'll send them an e-mail and ask that question.  I'll also ask why they still haven't tested Wisk Deep Clean pods!

 

Phil--  It would be interesting to see where a SQ front-loader would be placed on their reliability list.  I'm sure the sample size for those is still far too small.  It took this long for SQ top-loaders to make the cut.  By the way, very interesting thread you have about rating the wattage of a microwave!

 

 
 
Ah ok Frig

A round of drinks is certainly in order here however, everything has a price.

I could do this IF the next wash in involved classic SQ and Frigidaire TL machines, not just on display but in actual use. And I want to bring some laundry to run through!

OF course I couldn't afford to buy at a bar but I could somehow bring enough beverages for all those attending.
 
Did anyone notice their review on the SQ AWN542 on the website? They gave it a 29, with poor marks on water, noise, and energy, and only good on performance. Take a look at the user reviews though! The COMPLETE OPPOSITE! 4.7/5 on 135 reviews, and there are numerous reviews telling CR to reevaluate their score.
 
I got as far as the "good" ratings for washing performance and energy efficiency. Apparently taking 35 minutes to do the job instead of 80 or 90 means nothing to CR.
 
A "Good" rating for cleaning performance is completely understandable.  There's no way a SQ, with its 14-minute wash agitation can compete with an HE machine's 40 to 60-minute wash, especially since there's less water in the HE tub, concentrating the detergent.  CR's test is a tough one, full of those heavily-stained swatches.

 

A 10 to 14-minute wash is fine for a load that isn't full of heavy stains, or if those stains have been pretreated with Resolve Spray 'n' Wash or a similar product.

 

Cleaning performance on very tough stains is improved quite a bit by letting the machine agitate a few minutes, stopping it for a 30 to 45-minute soak, then letting it complete the cycle.  No extra water, detergent or energy required; no excessive wear to fabrics from extra agitation time.  Of course it pushes the total cycle time into HE territory.  But again, the soak isn't needed for most loads.
 
"There's no way a SQ, with its 14-minute wash agitation can compete with an HE machine's 40 to 60-minute wash"

It not only can but does, millions of times every day.

"A 10 to 14-minute wash is fine for a load that isn't full of heavy stains, or if those stains have been pretreated with Resolve Spray 'n' Wash or a similar product."

We use LCB and either add it during the final five minutes of washing or, in the case of extremely soiled loads, a separate rinse cycle. It still amounts to 35-45 minutes compared to double that on many HEs. I just wish CR gave more weight to time efficiency in their ratings. Or please explain the discrepancy between these ratings and owner reviews.
 
I have to disagree with ya Frig

Millions of TL machines had roughly the same cycle time and for years, Maytag was CR's top dog in the TL domain consistently. How did these old fashioned water guzzlers get laundry clean?

Fact is, dirt is dirt. It is no more dirtier or harder to remove than in those thrilling days of lead in gas, phosphates, sugar in soda pop. BO is BO. Skid marks are same as they were in the days of top hats and coat tails.

What has changed is A. Phosphates being removed and B. Less water being used in the so-called HE machines. Both combined to give either lousy results and/or excessive cycle times.

I find it utterly bewildering that CR just loves these HE machines but I read one review after another about mold complaints, piss poor reliability, long cycle times, and the need to run special cleaning cycles. Does CR take the cleaning cycle into consideration when evaluating "efficiency"? I think not. What about the so-called "carbon footprint"? That one must purchase, at extra cost, a cleaner and run the machine with NO laundry in it to clean the darn thing must have gone over their heads.

Yes, the SQ guzzles water. That's they way I like it. Once again, there is NO water shortage on this planet. We're not all about to turn back into dust because we cannot quench our thirst. And by the time the world pop hits 10-12 billion or so, we'll either be dead or technology will figure out a way to get the salt out of the oceans thus ensuring future generations the ability to swim, fish, flush toilets, do laundry etc. Heck, they might even still allow you to water your yard.

Until then, I toast SQ and its water usage because it DOES clean my laundry and that, friends, is the rest of the story.
 
Jeff-- CR tests in warm water without chlorine bleach.  LCB can be used for loads of, say, kitchen whites, but not in a load of colored shirts, etc.

 

There's absolutely no denying that CR doesn't give the SQ a single point for time efficiency.  I'm used to the longer cycles on my front-loader (most cycles are between 45-65 minutes; Sanitize is 95) so it doesn't bother me.  I understand that time efficiency can be a more important factor for others.

 

A load spun at 1300 rpm in the front-loader spends substantially less time in the dryer, so at least part of the time in the washer is made up there.  Naturally, it saves a lot of time on a big load of bath towels, but far less on a load of dress shirts, which you're probably not going to spin at 1300, unless you like to iron.

 

Ben-- A vintage Maytag or Kenmore would probably not score a whole lot better than the SQ against today's front-loaders, or even a few HE top-loaders (however, I'm no fan of impeller machines, myself). 

It would be interesting to see the results if CR would test a few vintage machines amongst the HE.  

 

How did vintage SQs fare in cleaning performance compared to Maytag, Kenmore, and Frigidaire?  I'll have to check out the archived issues of CR.  I know the Westy and Bendix front-loaders did not do as well as the top-loaders back then.
 
Reminds me of this

A new whiz bang car comes out made from post consumer recycled plastic, gets 70 MPG, uses re-manufactured tires, and uses special gas that costs 10 bucks a gallon.

Sounds great right?

Only you can't go over 30 MPH. You can only drive it on M-W-F. You're not allowed to let it idle and max speed in reverse is 2 MPH. And when it rains all the exterior lights come on.

That's what comes to my mind with 1 hour + cycles in HE machines.
 
Jeff-- The new issue of CR has their latest washer tests, as well.  They noted that the top-scoring front-loader (LG8500) and it's dryer mate cost an incredible $1600 each.  Add a couple hundred to each for pedestals.  With tax, you're pushing $4,000+ for a washer and dryer.   That's serious bank---for a washer with a 1-year warranty.
 
4 Grand for a WD pair--CRAZY!!!!I can pay a laundry service or a maid less than that!!!Maybe we will say 4.5 grand with the overpriced tin bases!!This is like buying a 15 grand mower for the half acre lawn!And the bad thing is these have ONLY a 1 yr warrantee-thats CU's speed!!!No wonder why I dropped them-their SILLINESS!A pair costing this much DOES NOT deserve 1st choice!-instead LAST!!!
 
lG

Pedestals are 299 each, warranty is a 1 year LIMITED, so get ready to buy an extended warranty @ 200 per unit. A lot of money for so much plastic.

Malcolm
 
Rex-- CR's job is to report how a washer performs in the categories of cleaning performance, water/energy use, capacity, etc.  I can then use that information, their brand reliability information, their user reviews and information from other sources to decide which machine to buy.  They list prices and cycle times clearly.  They tested nearly 150 washers (both top- and front-loaders) that are currently on the market.  

 

While it isn't my daily driver, preferring my Frigidaire front-loader for its performance and water/energy efficiency, I bought a Speed Queen top-loader because it is the last of the classic top-loaders.  I am not a fan of impeller-based HE washers for several reasons.  I am a big fan of modern HE front-loaders. I've steered a number of friends to front-loaders and all of them are very happy with their washers.

 

My problem with user reviews are statements like these: 

 

1.  "The Speed Queen spins clothes much drier than my Whirlpool Duet did."  Well, then something was wrong with your Duet, buddy.  Pull a load from a front-loader and one from the Speed Queen and it's very obvious the one spun in the front-loader contains less moisture.

 

2.  Referring to an LG top-loader: "My wife finds dry spots on clothes at the end of the cycle."  That happened frequently with my Frigidaire Immersion Care impeller-based washer, but not because the clothes had never gotten wet.  The final spins on these machines are long and at high rpms---nearly 15 minutes on my Immersion Care.  I'd pull out shirts, dress shorts, and pants with dry spots on them all the time.  Those dry spots are caused by long, high-speed final spins. 

 

3.  "The Speed Queen's cycle is shorter than a front-loader's, so it saves on energy."  Wrong.

 

4.  "Clothes didn't get clean in my front-loader."  What detergent were you using?  Which cycle?  I've been using front-loaders since 1988 and have consistently been impressed with cleaning performance, especially with my ultra-low water-use 2010 Frigidaire.  I prefer machines with an internal heater, as some loads need actual hot water.  Most can be cleaned in warm, but I want the washer to deliver hot water when I want it.  I join the chorus of jeers to dumbed-down hot and warm water temps.  105 degree water is not hot.  75 degree water is cool, not warm.

 

5.  "The build quality of the Speed Queen is better and the cycle is shorter."  I agree 100%!

[this post was last edited: 7/10/2014-06:42]
 
One more thing:  Due to the high cleaning performance scores of some new front-loaders, the scores for all front-loaders have been recalibrated.  Example:  My 1996 first generation Frigilux rated an 'Excellent' for cleaning by the standards of that era.  Today, it would probably only be rated 'Good'.  

 

Frigidaire lengthened the wash portion of the cycle on their front-loaders in 2012, which improved cleaning performance scores.  Unfortunately, they shot themselves in the foot by dumbing-down warm water to a point where the rating has dropped back to 'Good' despite the longer cycle.

<p>And can we finally put to rest the myth that all modern washers have only a 5-year lifespan? Granted, build-quality (except for SQ) is not what it was on vintage machines. Manufacturers figured out that if they made it economically unsound to repair rather than replace a washer, they can sell people a new one--which shows up on Wall Street. Keeping warehouses full of spare parts and a fleet of repairmen does not show up on Wall Street. At any rate, I am quite confident that my 2010 front-loader will give me 10 years of solid service. Aging former front-loaders from my house are still in use in others' homes: a 1996 first-issue Frigidaire (although it has had the bearing and a timer replaced) and a 2002 Frigidaire, which has had no repairs.

Our 1960 Kenmore had annual visits from the repairman for one thing or another, but the machine could be repaired. My parents probably bought the machine again in repair costs, but that was how things were done in the 1960s and '70s.<p>

<p>And not every vintage washer lasted 20 years. I recall seeing many 8 to 12-year old washers behind the appliance store waiting to be hauled to the dump. It is only through restoration, not natural lifespan, that so many wonderful vintage machine exist in the AW family.

Has the natural lifespan of washers decreased since 1965? I'd have to say yes. But this notion that every new machine is junked by year 5 is false.[this post was last edited: 7/10/2014-08:14]
 
In today's dollars:

My parents bought this washer and dryer on sale in 1960 on credit for around $450. Today, that pair would cost $3770.00 (using a simple "purchasing power" calculation; if you factor in wage levels of the day, the cost is even higher).

That puts into perspective the price of today's laundry equipment...and it makes the roughly $1600 for a Speed Queen AWN542 and companion dryer even more of a bargain![this post was last edited: 7/10/2014-09:22]

frigilux++7-10-2014-08-52-12.jpg
 
""Clothes didn't get clean in my front-loader." What detergent were you using? Which cycle? I've been using front-loaders since 1988 and have consistently been impressed with cleaning performance, especially with my ultra-low water-use 2010 Frigidaire. I prefer machines with an internal heater"

That heater is the primary reason you're satisfied with your FL's cleaning performance. Most others in the U.S. still lack them. It's why I usually try to steer clear of discussions about it, invariably the original complaint is made by someone in the U.S. who has a heaterless unit, and the post is responded to by people in Europe and other places where most FLs have them. It's apples and oranges.
 
The 2010 is the first machine I've had with an internal water heater. However, earlier front-loaders used more water and didn't dumb-down temperatures.

I use warm water for the majority of my loads and no heater is involved. I do jack up the water temp for stained loads of kitchen whites (which starts warm and gradually heats to around 155 degrees) and will sometimes do a bit of a boost for other white loads using the Allergy option (which keeps water heated to around 130 degrees).

But you're right: The thing that stops me from getting a Speed Queen front-loader is the lack of a long cycle and lack of an internal water heater. These new machines use so little water that the first part of the fill is simply purging the lines.
 
They are definitely classics, Ben, and I love the orange color the most.

Question for you: Did Speed Queens ever have a suds-saver? Someone was asking about brands of washers with suds-savers in another thread. Thanks!
 
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