Speed Queen Washers (current models)

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Sad Weekend

It is with great sadness that I have decided to return the speed queen set. After having the pedestals installed, the washer has developed an unusual wobble during spin such that the vibration of the spin as front to back as well as side to side. This causes the door to vibrate against the front of the cabinet. I thought with persistance, I could get them balanced perfectly and this shuddering would stop. But before I could complete the task, the dryer gave up the ghost. Yep, stopped about 30 minutes into a load of towels. I expected that it stopped on hi temp overload on the motor, but when you push the start button it will run, but when you release the button it stops. Anyway, I just got home from the laundromat and even though I have calmed down a bit. I am still pretty aggravated that both machines are giving me the finger.

I will contact my salesperson tomorrow. Luckily, I think they might also be a Miele dealership. Maybe I'll swap them out for Miele's.

Stay tuned.

Malcolm
 
Damn, sorry to hear about your misfortune. Hopefully your next set will bring a more pleasurable and reliable experience.
 
Yeah.

I suppose I could downgrade to a TL set, but then the dryer is basically the same unit that has just failed me.

What's a boy to do?

Malcolm
 
Swap

I may try to have them swapped. Not sure. I would expect the thermal overload to reset within an hour. Well, it has been almost 5 hours and it still wont operate.

I looked at the dealers website. They don't carry Miele, unless the website ir outdated. This may be the case, copyright shows 2006.

They do list Bosch and Asko, but no Miele.

I'll call tomorrow and see what my salesman says.

Malcolm
 
Malcolm, I'm sorry. I'm kinda surprised myself. I was hoping they'd work out. I've been investigating the new bosch Vision 8000 series. It's their new one that has true horizontal tub angle, not tilted 5 degrees. And it's stackable. I also like them because, other than Miele and Asko, they're the only machines which heat to the specified set temp for the particular cycle and don't time out like the other U.S. branded brands. Also, the stain treat option heats from cold water and goes up from there. I've studied the user manual and they're pretty flexible.
 
Don't give up yet Malcolm

Malcolm,
I'm sorry to hear about your problems, whatever you decide I wish you luck, but maybe you can do without the pedestals?
1. Your washer worked great w/o the pedestals right?
2. The dryer has a three year warranty, get it fixed, this could happen with a Miele, or any brand for that matter.
3. The problem with the washer is the pedestal, again if you can live w/o them, and maybe save a couple of bucks it might be worth it.
4. Do you think that you could have this problem with another brand washer/pedestal?
Take care,
Mike
 
Most electronic failures occur in the first 30 days. I don't think Malcom has had them that long yet. I would get on the horn to SQ HQ in the morning if nothing else to put a buzz in their ear...perhaps something can be done with the pedestals or a common problem may exist that can be easily corrected?
 
good luck Malcolm

Sorry to hear about the problems with your new SQ set. You know, that's a heavy washer with that cast iron weight inside, I can see it not doing well on a pedestal. I can't imagine my Huebsch on one. I fell in love with your new set when I saw it, then I found my older model on Craigslist shortly after. Hope you get things worked out.
 
Forgetful me.

This morning, I decided I would approach SQ about having it fixed. Perhaps the tech might have some pointers for the washer balance problem. They are difficult to level without some help and enough room around the machines.

Unfortunately, I forget to bring the model and serial number with me this morning. I'll try to call this afternoon when I get home.

Wish me luck.
 
Malcolm......

You can't send your machines back, it's like adopting children, and then changing your mind, ahh forgettaboutit I'll give em back!!! These machines are your babies, and they need you!!!lol
 
Service Called

Well I contacted a Speed Queen Servicer. Oddly, there are 11 service companies within a 30 mile radius of my address. The provider I called is less than 4 miles away.

Service appointment is tomorrow between 1 and 3. They will call my cell number 1 hour before arrival.

Can't beat that kind of service with a stick!

Malcolm
 
It's amazing how many people are trained on Speed Queen. Let us know how it goes...at this point it's up to the quality of the person/company servicing the machine--hope they are a good company.

The 'knocking' sound that you were experiencing before any of this is interesting...may need some type of slight adjustment...may want to mention that when they come. I noticed out of 30 SQ FLs at the laundromat (just like yours), two were doing that...the owner said she hasn't had time to get them out to fix it, but she's confident they would fix it quickly.

Keep us posted--it will be interesting to see how it pans out. Sorry that you have had the issue, but hopefully the servicing company will make it right!
 
Flipping

I suppose flipping the machines on their sides to install the pedestals wasn't all that great for either of the machines even though the shipping brace was put back in the washer.

Perhaps I'll have him take a look at the washer suspension when he gets here. Hope he knows what he is doing. Wonder what the training cost to become an authorized servicer...

Malcolm
 
I have very little trust for any servicer/installer. I try to self educate enough to at least know what to look for. I usually watch 'em like a hawk and ask a lot of annoying questions to at least feel good about what they're doing...I'm sure they hate that. The service guy that came out from Sears to fix a squeaky treadmill reaked of alcohol and just randomly started taking out screws...said they 'always put too many in at the fact'ry'. ARGH. 4 years later, my treadmill still squeaks, sans 5 screws.

Having said all that, you're still within a 30 day window...if you're not satisfied with the fix/repair/correction, perhaps SQ would trade. You are, afterall, an Imperial customer.
 
SQ Service

One must remember these domestic SQ laundry appliances, especially the washing machines are almost exactly like commercial machines sold by Alliance. Given SQ's dominance in the laundromat,commercial laundry, apartment buildings and such, it should come as no surpise that there are lots of service persons around.

They probably always were there, but stuck to commercial or retail service calls.
 
Launderess is probably correct...

Launderess,

I never really thought of it that way, but you are right. I would imagine the SQ service team would be pretty responsive to any service call given that fact. It is just market saturation of a service department.

I also got an email from SQ service last night with possible solutions/causes for this machine behaviour. Email response was less than 3 hours after my query. I like that...

Malcolm
 
Tech Called

The Service Tech called to tell me he was on his way. Said he should be here within the hour.

Malcolm
 

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