Speed Queen Washers (current models)

[mrb627]

Backorder

I just got a call from my salesman. It appears that the FL with the heater is on backorder from the factory until the first week in Feb. Too long to wait for a machine, IMO. My salesman is checking with the Regional Sale Manager to see if they can find one quicker.

Considering a downgrade to the TL.

 

[mtn1584]

Downgrade?

Malcolm,
Trust me, you won't be downgrading if you get the TL.
I know you prefer a FL, but I really think you will like the TOL TL by SQ. Either way good luck, let us know what happens.
Mike

 

[mrb627]

Toploader is a GO!

Well, Speed Queen was unable to come through with the FL in time. Guess it wasn't meant to be...

So, I switched to the TOL TL instead. Got a credit back of 870 bucks.

Machines will be delivered on Wednesday.

 

[rayjay]

Malcolm. Sounds great, but you could have waited. Unless you do not have a machine now???

I had a chance to get the model with the heater for 1365.00 where I live.

 

[aldspinboy]

Hello Malcolm...Sorry you had to wait for your front id hope that you would wait for the washer i love heated washes and higher spin speeds. Why did you change your mind ?
Ether way they are both qwility machines...Hear is a traning & sales lit for you and members.

Darren k.

 

[aldspinboy]

Pic 2.

 

[mrb627]

Waiting.

I could have waited, but then I would have to have paid off the credit card before I took delivery. And even the first week in Feb wasn't a guaranteed date. I could have opted for the one without the heater, but for the cost difference, the heater seemed to be the obvious choice.

Six weeks is a long time to ask somebody to wait for a major appliance. I don't care what appliance.

Malcolm

 

[aldspinboy]

Pic 3.

 

[mrb627]

Loaner

Now, if they had offered me a loaner machine to use until mine came in, that would have been great.

Malcolm

 

[aldspinboy]

Pic. 4

 

[aldspinboy]

Pic.5

 

[aldspinboy]

Pic 6.

 

[aldspinboy]

Pic.6

 

[aldspinboy]

Pic.7

 

[aldspinboy]

Pic. 8

 

[aldspinboy]

Malcolm are ther any other dealers beside the current buisness your dealing with...That is truly a long wait... My former job would had have them for you in three days or no longer then a week. Nomally they can't do that loner washer deal because of insurence ressons more moving parts, we could give you a loner fridge because of bad food and that is only for three days at my former job and other white goods buisness practices.
I know it sucks for you...even when i had to tell my customers the same thing.
I could talk to one of my reps to see if there anything closer for you ?

Darren k.

 

[mrb627]

Regional

I was told that they checked with the Regional Sales Manager for the Southeast Region and the distribution centers in Dallas and Orlando were out of stock as well.

I am sure if they could have found one, they would have. No they have lost 800+ in revenue.

I talked to another salesman on Saturday and was told that he would check on availablility on Monday (today) and call me if they had them. I haven't heard from him so I assume he found the same information.

Perhaps they have sold a number of these machines in the past 60 days, but being backordered from the factory seems unusual.

Malcolm

Malcolm

 

[mrb627]

Phone Call

I just got a voice mail from the other salesrep and he indicated that they are out of stock on that model because it has reached the end of production. The ones out in February will be new models altogether.

Anybody have a connection to Speed Queen where this can be validated?

Malcolm

 

[aldspinboy]

I can talk to someone tomorrow.

Darren k.

 

[danmantn]

Wow using the above calculation and my average of three loads per week, my TOL TL should last me 67 years! I doubt that, but I would imagine at least 15-20.

Malcom, have you called Speed Queen directly? Makes me wonder what new versions are coming. I was told in Oct that there were no plans to alter the TOL TL anytime soon since it was redone in Jan 09. But for the most part, was just panel design changes.

 

[mrb627]

Called Speed Queen

I called the 800 number for Speed Queen (1-800-345-5649 ) and at the automated menu, I chose option 3. At that time, I was given an option to call another number that was not toll free or visit their website and then it said goodbye and hung up.

Malcolm

 

[mrb627]

Contacted through website

So, I filled out the comment/contact section on their web page. We will see if I get a response.

Malcolm

 

[mrb627]

Alternate Phone Number

The Alternate Phone Number was 920-748-3121. I may call it once I leave the office. I'll report back after I get home from work.

Malcolm

 

[danmantn]

Hmmm, odd. I had to call SQ to check on my dryer rack (you have to send in the postcard). I mentioned the difficulty in getting that model, etc. They guy placed me on hold and spoke to someone in sales. He stated that they ARE making them, NO major changes are coming (other than necessary tweaks, if any), and that there should be no problems in ordering. (??) You may wanna dig deeper Malcom if that's the one you really, really want.

 

[danmantn]

Yeah, it's a toll call. The toll free is for the Commercial side (odd). There is usually a 5-10 minute wait as the home reps also take commercial calls.

 

[mrb627]

Additional Findings

Well, I called the above phone number and only waited 2 or 3 minutes. That was surprising. Anyway, here is what I have found out.

1) There are no plans to replace the model with the Boosted Hot anytime soon.

2) There are 7 available in the factory warehouse.

3) Speed Queen wont offer any more shipments until after the first of the year from the centralized warehouse.

4) Generally, a local retailer has to go through a regional distributor for product. The RD may be out of stock on a particular item but only place an order with the factory on a monthly or bi-monthly basis. The must meet a minimal order to place a re-order.

5) The Boosted Hot model are not big sellers for SQ as they have been known to be service call generators. Mostly because the operator is uninformed of proper operation and they think the machine is not functioning properly due to the long idle pause during the heating session. So, because of this, sales people don't push the Boosted Hot model very often.

6) In a level of frustration, I called my salesman back and asked him to check on the availablility of the Imperial Models. The warehouse closed at 5 pm, so I will have to wait until tomorrow morning. However, the salesman said he expects they will be out of stock as well. I would rather move up to them Imperials than fall back to the TL.

We will see. I suppose if they are out of stock on the Imperials as well, I may just cancel the entire order and shop around a bit. If I don't find something I like better, (like a Miele) I can always place my order for the Boosted Hot model towards the middle of January.

Malcolm

 

[aldspinboy]

Malcolm i hope everything works out.
It amazing that people in this country still don't have problems with heated washes, and don't have a clue about how it works.
Not all... but most.
And did i hear the word Miele ?

Darren k.

 

[mark_wpduet]

If it were me, I would wait and get what you REALLY want! Sad u have to wait, that hurts .....I know SQ makes good TL washers but will you ultimately be happy with a TL?

 

[mrb627]

Speed Queen TL

I know that their TL machines are pretty bullet proof and it would be a minor adjustment to get used to using a TL again. But my Earth-Friendly side wants a FL and I think ultimately I would start looking for a FL before too long.

Malcolm

 

[douglasdc6]

Hang in there : )

Be patient, Something this nice is worth the wait.