After a bad review from CNET on the new Speed Queen laundry. This is a letter we received from Speed Queen. We have sold several of these machines our customers have been very happy.
Speed Queen Home Laundry Reviews
Dear Valued Speed Queen Home Dealer:
Over the last several days, you may have been made aware of reviews of Speed Queen’s 2018 top load washer by Consumer Reports and CNET. They were not flattering.
However, they were not accurate, either.
As you may have customers reference these reviews, it’s important that you and your sales staff have all the information to share with them.
Both entities ran tests utilizing the Normal-Eco cycle. This cycle was NEVER designed to handle the heavy soil stains – blood, wine, chocolate, etc. – they used to gauge washability. The Normal-Eco cycle, as stated in the user’s guide, is for everyday cottons and linens. Speed Queen’s Heavy Duty cycle is the most effective selection for maximum stain removal. And in this area, we excel.
Using those same standardized Association of Home Appliance Manufacturers (AHAM) tests, the SQ top load washer Heavy Duty cycle performed 23 percent BETTER than the Normal-Eco cycle and 5 percent better than our 2017 model’s Heavy Duty cycle. These results were more than 5 percent better than a popular competitor’s Heavy Duty cycle.
Reviewers and social media detractors want to spotlight the top load’s new wash action as a problem. However, as the numbers above show, it is actually delivering improved wash quality. In addition, it is 20 percent more gentle on fabrics – a key point to make with customers, as we all know how much we spend annually on clothing, particularly athletic clothes with technical fibers.
The bottom line is that our 2018 redesign made an already great product even better. Speed Queen spent three years in research, development and testing, in addition to thousands of engineering hours designing this commercial quality washer. We built in a Normal-Eco cycle to meet DOE standards for light soil items, while offering users greater flexibility to select the best cycle for their soil level. We made it quieter and ramped up the spin speed to reduce drying time.
While no washer on the market today will remove every stain 100 percent of the time, our 2018 top load delivers excellent wash performance. In addition, consumers get all the hallmarks of a commercial quality Speed Queen product – unmatched commercial quality components, exceptional reliability and industry-best warranties, all from a company with a 110-year pedigree of excellence. Laundry is all we do.
Watch for additional communications on this topic and, in the meantime, visit our YouTube channel to learn about the new product, or visit the Speed Queen Dealer Center to read a letter from Jay McDonald, vice president of North American home laundry sales.
Speed Queen Retail Marketing Team