Much of the problem
with new technologies is that there is a very strong culture of distaste between engineering and the "fine arts", not to mention a genuine loathing between the "fine arts" and the business studies at every university I have ever attended, whether in the US or Europe. It is no accident that I teach at school of natural sciences...
I know from my students that this holds true for China, as well.
The people responsible for creating, designing, realizing, producing, marketing and selling all this technology barely speak with each other, much less sleep with each other (a phrase borrowed from Iaccoca, who does know something about interdisciplinary engineering-design-art-business-sales).
Why should we be surprised that the use of the product (through the Human Interface Device!) turns out to be something only an engineer could love?
Sometimes, things do work - my mother held onto her Apple IIe until a house fire melted it. Most reliable computer in the whole house for many, many years. When push came to shove, that computer never failed her. Not once.
Usually, they don't - remember programming VHS VCRs?
