I think Tesco is the supermarket we all love to hate... although both their stores are really crap here in Lincoln (the stores aren't well laid out, staff aren't trained that well, and staff are treated like shit), I've been to the Tesco's in other parts of the country and you can't fault them. With supermarkets it's hard to generalise as to which chain is bad, as one bad store with a bad manager in one city can be completely different to another good store with a good manager in another city. Our Asda has always done pretty well here because they've had a great manager for years - mind you never responding to a job application is bad in my books. The only thing I hate about Asda is how it's so clinical and white inside, and the quality of some of their food is questionable, though they have been going downhill for us in the past couple of years as I've mentioned below.
I work for Sainsbury's, and have to say I am biased and I do think we are the best supermarket around in our area - and a lot of customers say this and people have said it on the grapevine for years. The only trouble with Sainsbury's is that people think they are still expensive, however my mum has been shopping at Sainsbury's as her main supermarket for about 2 years now and her bill has always been lower than when we would shop at Tesco or Asda. In fact, we would go to Asda and be shocked that how expensive our shopping was, for a similar amount of products at what is supposed to be Britain's lowest price supermarket. I think the quality of our food in Sainsbury's is better than Asda and some of the Tesco lines I've had - though we don't shop at Tesco that much so it is difficult to compare. One thing I did like about Tesco was their barbecue range last year - I don't know if they do it this year Rob but it was absolutely to die for.
I think with supermarkets, they're all as bad as each other and all chains have good and bad aspects to them - otherwise each chain wouldn't have as much loyal customers. I know as a family we've been loyal to Sainsbury's, because of the quality of the products, the layout of the store, the variety we stock, and the friendliness of the staff - and as far as my mum goes the lack of tannoy radio which she can't stand. Beforehand we used to be loyal to Asda for years, mainly because of price but over the past couple of years the staff have been rude, they never have anything in stock, and purely for the fact being in there you feel like you're in the middle of a cattle market so we hardly even set foot in there anymore, and as I've said before recently Asda for us is becoming more expensive than Sainsbury's.
Jon