im having a hard time understanding the physics of that agitator, and how it achieves that "blossoming" or extrusion-like rollover. maybe *designgeek* can help? and that DOES look like a lot of rubbing. kinda like a citrus reamer. i wonder how it would do on a jeans only load? DIRTY jeans. and how about a comforter? and as for risers, unless you have an injured back or arthritis or obese, it seems like just another THING to sell to the unsuspecting public. dont they cost something like 100 bucks? for a simple box/drawer that prolly cost 5 dollars to make?