What machine should I buy now?

[destroyer]

Hi David, sorry for the late reply.

Still not sorted i'm afraid, phoned them up today and they said they still haven't got the part in.

The machine was/is actually smelling of burning when it is on, so I think the pump module may well have burned out, but he said no diag codes were being displayed...

If I get a different guy round to fix it when they eventually get the part, I will ask him about the difference in the rinse cycles and see if he tells me how to get the diagnostic mode up

 

[2drumsallergy]

Burning Smell

Hi Dave,
The burning smell could actually be from the pump Motor itself, if its jammed the current still flows through the Motor windings which will make it get very hot.

I hope you have better luck if you get a different engineer. I must say the service you have received so far leaves a lot to be desired, that's a long time to wait for a part.

David

 

[destroyer]

Hi David,

In the past I have always had good service from engineers, the previous time I had to call serviceforce out they were round within 3 days and the engineer was great, we got talking about the jetsystem and he said that quite a few of them have gone wrong.

I'm not sure what is going on with the parts, I would have thought they would have them in stock considering there have been quite a few reported problems about it.

The guy said not to use it incase the PCB goes (along with saying persil is an incompatible washing power) but i'm doing quickwashes at the moment as it only smells of burning when it has been on a long wash cycle, the rinse problably cools it suficciently. I only have one machine at the moment (waiting for a non-neglected dyson to come up ;-)).

 

[2drumsallergy]

JetSystem

Hi Dave,
I have changed quite a few recirculation pumps in my time, they seem to fail more frequently where sandy or gritty clothing is washed often, a builders or gardeners clothes for example.
The type of detergent you use will not cause the pump to fail, so if you like Persil go ahead and use it. They are Askoll pumps and quite reliable but they do clock up a lot more hours than your typical drain pump so they tend to fail more frequently.

I hope you get sorted soon.

David

 

[destroyer]

Hi David,

Spoke to the engineer today about the rinse levels and he said they are fixed, the only time you would get a software upgrade is if they needed to replace the module. I assume he meant that the PCB has a fixed memory on it? I assume Dyson upgrade thier machines using a new EPROM-type thing on the PCB or do they connect a device upto it?

Shame that nothing could be done about the rinse levels because if they were a bit higher I would have no problems with the machine really, it's mainly with towels that the problem shows as the initial filling water is almost all soaked up.. It's just quite a pain selecting an additional rinse programme every so often.

At least its all fixed now, new pump module, no burning smell

 

[2drumsallergy]

JetSystem

Hi Dave,
I'm glad your up and running again but it took ServiceForce long enough.
Interesting that Electrolux don't use reprogrammable boards, I am surprised but if that's the way they do things they must have a reason. I guess there are different versions of the Insight Software as my sisters machine fills on rinses until the water touches the door glass. I would have kept my Insight only for its poor rinsing, it was a brilliant machine in every other way.
Yes the Dysons upper control board (Behind the control panel) is connected to a hand held Computer which wipes the old then loads the new operating Software, it only takes a couple of minutes. As far as I am aware Dyson only updated the Software once and given they are no longer in production it's unlikely there will be any future updates.

Anyway I'm glad your Insight is fully operational again.

Take care.

David

 

[destroyer]

Hi David,

The engineer said zanussi/electrolux had planned to enable the machines to upgraded via an infra-red device connected to a computer for future wash profiles etc, but they decided to scrap the idea as it would cost too much to pay for the hardware for the engineers... They may well be able to be updated but the engineer I had out last year (to unclog the jetsystem) was confident they aren't given the equipment to do it..

I must say Dyson were obviously thinking ahead when they made the contrarotor. It is a shame that they wern't in production for longer as they may have released a newer upgrade as they researched more into wash technology etc. I suppose one good thing is when you get a Dyson engineer out, since there is basically only one machine compared to the almost hundreds of different ones serviceforce have to deal with, the Dyson engineers will know the contrarotor inside out..

I will drop you an email when I finally get a contrarotor

Dave