Where could I get a Miele W1 washer service manual or information?

[rolls_rapide]

Misaligned control knob

I have to say, that brings back memories of a Hoover (Candy) 'Quattro' machine, circa 2001. The control knob on that went the same way, and it was pot luck whether you ended up with the right programme and soiling level on the first spin of the dial.

I believe on the Hoover/Candy, the rotary selector switch became either worn or dirty. Or perhaps the the electronics were just crappily specified.

 

[37saratoga]

Update...

I called Miele customer service and they couldn't help me. They said there isn't a Miele repair service available in our area but there are two independent ex-Miele techs who come into town once in a while so one of them is coming around on Tuesday.
I explained the problem to him over the phone and he's never heard of this issue either, so we'll see what he finds.

All these European highly tuned products which require a lot of owner detailed attention to maintenance and operation remind me of the old man Bugatti, when told that his cars didn't start or the engines run right when it rained, said "Well, just don't drive when it's raining!!"

 

[launderess]

"They said there isn't a Miele repair service available in our area but there are two independent ex-Miele techs who come into town once in a while..."

Now you know why Miele appliances aren't hugely popular outside of certain areas both USA and Canada. Imagine paying over one thousand dollars for a washing machine, it promptly has issues, and you're told by Miele it could be several weeks before anyone even comes out to look.

Best of luck! Do keep us posted!

 

[37saratoga]

Miele...

I took this machine completely apart when I got it home and it's well built obviously. Simple to work on, on the mechanical aspects but with all the electronics, not so obvious.
It was filthy from having been used with what I figure unfiltered well water then left standing for a few months. It took many cleaning cycles to get all the gunge and slime out until the water ran clean.It had been left behind by the original owner of a home and the new owner put it online for sale at a fairly hefty price. I managed to bargain it down to something reasonable and for a while wondered why the original owner would leave a practically brand new Miele washer behind but after seeing how the unfiltered water had plugged up the water inlet and the filth that had accumulated in the pipes and outer tub, I think the machine had stopped working properly and was out of warranty. Some folks aren't really mechanically inclined and have money to burn, I guess...
If I had a pick-up truck or trailer, and more room in my garage, I'd buy or get the good priced ones offered locally and see if I could fix them up a bit and resell.

It reminds me of folks who buy a fancy expensive car and neglect it completely..