whirlpool duet tub is not level

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guy

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Oct 10, 2021
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I have a duet washer that the front load tub seal was chewed up on the last load. Do not know how, but a huge chunk was taken out of it. I have the seal off, but have noticed that the tub hangs lower in the back than the front. Is it to be level and did this cause the tub seal to be damaged?
Guy
 
To a point this is normal. I believe there should be a 13 to 18 degree declination, The exact value can be found in a patent. Each mfg uses a slightly different value because of the patents.
 
The tilt is normal and easier to unload.

The machine 'should' sense/be immune to the kind of imbalance that pinches the door gasket between the frame and outer tub. But "should" has become a VERY big word in appliance design of late.

The only way a FL can 'eat' the tub boot is destructive spin imbalance the machine 'should' have caught and responded to but didn't. In a way, that's "normal" too.

The imbalance sense is optimized for radial (deviation from drum axis centerline) imbalance. But imbalance can have an axial (front-rear) component that the sense overlooks but which bashes the tub front into the front frame. It's almost a 'freak' condition but it most assuredly happens. Mine has done it but so far I have been in the same room and shut it off before bad things happen.

I monitor any 'awkward' load at spin times. You shouldn't (there's that 'should' word again) have to do that with these "intelligent" (hah hah) machines. But then I grew up with a FL Westinghouse which MOSTLY worked but now and then went wonky and needed intervention. The Westy on the other hand, could jump 3 feet from its original position and not damage itself beyond resetting the dampers.
 
Thank you all for your help. You know when the front is on and you are just using the washer you really don't notice the declination. But with the front off it looks broke. I just didn't want to put a $80 boot on two days in a row.

Our washer does walk on unbalanced loads. It had not walked this time when water was all over the floor. Maybe a buckle or something got caught. I don't know what was being washed on that load.
 

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