“softener leads to machine failure“ Is this true or is it hogwash?

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Reply #41

The only one who can really comment on this is John Lefever since he’s been working on and servicing machines for the past 50 years or so. He’s seen it all from bad laundry practices to good laundry practices along with people who were meticulous with taking care of their machines inside and out.
 
proper use

I completely agree that proper use should always be practiced. Maybe that's probably why they have "smart" dispensers for laundry detergent and fabric softener to prevent over or under use. But again, there's something that can always go wrong. It would be nice if the bulk dispensers had water flowing through them to turn the above products into a solution that does an effective job.
 
The machine in the second video looks to me like somebody tipped it over to work on it, having forgot the draw was still full of fabric conditioner and liquid detergent.

Also from all that mould and bacterial sludge, I think they probably leave the door and draw closed between washes, so the insides stay nice and humid for mould and bacteria to grow, and probably use a liquid washing detergent, and quite likely not hot enough water.
 

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