If It were me, I would have both units returned and change the brand to either LG or Maytag front.bb loading set. I've had both and am currently using three LGs a Duet Set by Whirlpool and had a GE front loading set. The washer had the same issies as yours. Even though they were both on a service plan, GE wanted to charge for the repairs. After I took it to the dump,I received a renewal on both contracts stating both of them would expire in July,2013. I was furious and called GE Customer service. They are .ow offering me a new front loading set but,after seeing yet another design flaw,I may call them and settle foran induction top electric convection range.
I've currently found two LG Tromm front loaders. Both have the built in heater and recirculating spray. One of them adds the interior drum light and steam. Both have the big 4.0 cu ft. drum.The one is.bb silver,the other is white. The silver one needed a new door lock assembly . I found it on line for $51 and repaired it myself. The white one was still under warranty and had a faulty seal that leaked ruining the spider puley and barings. Bob,the local authorized service tech.,will be back as soon as he gets over a bad cold to rebuild it. There were a few conflicts between us because even though LG Customer service verified the warranty coverage is still active, Bob was going to charge me for the barings,the tub seal and labor claiming LG was telling him a totally different story. I got in touch with LG calling the different number then the one on my unit for customer service and they too verified the full coverage. I had them contact Bob and had a conference call. Evidently,he has been double dipping and not only getting reimbursed for service and parts from LG but is also getting money from customers unaware of the free parts and labor the first year of ownership or that it's transferable if you sell it used or with the house. Bob wasn't mad or embarrassed but,just earlier today at our local Home Depot where this particular unit was purchased,his name came up from an angry customer who has a Hotpoint electric range they bought in November. The door lock is stuck in the lock lksition. The owner claims his wife locked it after setting it to bake at 450 to keep their two year old from getting burned opening the oven door not knowing it would stay locked until cooling down. He charged them $250 to replace the part and received payment from GE too. So,when he comes back,I'm confronting him about it because Home Depot employees hate his service due to him "double dipping".
