When I was working in the appliance department at HD for that ungodly four months of hell, the TOL GE Adora, that has since had its name dropped to just the "5.1 cu.ft" model, still had that same chintzy feel.. For some reason GE has allowed their suspension systems in their washers for the past 20 years to feel unstable and make horrible creaking popping noises when the tub is moved around. The Adora was the same. Lid, dispensers, control panel, everything.
I agree, their machines look nice and the aesthetic designs aren't bad, but that all takes a 180 flip when you actually get hands-on with them.
I almost never blame engineers with these issues. If we lived in a perfect world, and machines were built as the engineers INTENDED them to be built, our home appliances and automobiles would be entirely different than what they are. Big management gets their hands involved and strips them down, replacing anything they can with a cheap, flimsy alternative, and they won't have the first clue as to why the thing was built that way in the first place. But they don't care, so long as manufacturing costs are low, profits are high, and the majority of sales is funneling straight to their pockets.