cnn is a joke… First of all, running the washer with cleaner is the LAST thing you do. Wipe the machine exterior and interior down first with a sanitizing cleaner, remove fabric softener and other dispensers for a deep clean and get in the grooves of the lid and other areas with Q-tips, then you can run it and fill it to the brim with hot water and whatever cleaning detergent you choose, I use cascade Pacs to clean mine, and since I have a older direct drive I’ll let it fill to the top and once it stops filling I’ll hold the water level knob over the SUPER size to allow it to fill to the very top so it can do a full cleanse, on the longest cycle with the highest agitation possible. Sometimes I’ll pause it halfway and allow it to soak overnight and resume in the morning so it can lift crap off the inner tub. And that’s how you clean a top loader!