Customer Service-- "Hall of Fame"

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~sudsshane

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These are the Top 10 Companies considered to be Customer Service "All Stars"

1.Nordstrom
2.Publix Supermarkets
3.Wegmans Supermarkets
4.Starbucks
5.Neiman Marcus
6.Fed Ex
7.Southwest Airlines
8.USAA Insurance
9.UPS
10.T-Mobile
 
I would add Office Max.. I have had nothing but wondeful experiances with them, in 5 difrrent cities and 12 or so diffrent stores
 
UPS? You've gotta be kidding me. I have not had good luck with them, if something you ship with them gets damaged it's always your fault! Try to settle a damage claim with them, it usually takes a letter from a lawyer!

I would agree with Nordstrom. I had shopped at their stores in multiple cities across the country and the service has always been consistenly top notch. I just love the Mall of America location!

I think if you look at most of the companies listed here, you will find that they have consistent customer service training for their employees. And that makes a big difference. Other companies should follow suit.
 
Nordstrom had better have quality customer service, with the prices they charge. I had to be "dressed by Nordstrom" for a previous job, and it was nervewracking: Those $125 ties are a magnet for spills, LOL.

And Southwest may be the tops in Customer Service (I've never had a complaint with that aspect of their operation) but until they go to a more civilized way of seating people, I'll take my chances elsewhere. Maybe I'm just too timid, but I always end up getting shoved in between two loutish people, fresh out of annoyance school. ;-)
 
I went to the Wegmans that we have here once. The place was like an amusement park. I can't comment on the customer service because you couldn't get close enough to a counter to get any! Plus, I found the place very dark. I'll pass, thanks.
 
My favourite supermarket isn't on the list

It is a locally owned (17 or so stores) chain called Acme FreshMarket (NOT the same as Philadelphia's Acme).

They've been in business since 1891....lovely produce, good meats, excellent service. I am "known" at my local one, and treated very well. The fact that I always say "please" and "thank you" may or may not have anything to do with it....

They are willing to special order...the floral department has high quality plants and flowers....the deli is good....

Lawrence/Maytagbear
 
In the Northeast Ohio area Heinen's grocery store seems to be the absolute best as far as service and variety...the only thing is almost everything they carry is a name brand and they don't offer many store-brand lower priced options.

In Texas HEB grocery (H.E. Butt Grocery Co.) seems to be the best. Never had a bad experience at HEB although around here it is often pretty crowded because it's so popular.
 
Heinen's IS good,

but they are clustered around the Cleveland area, and I am not in the Cleveland area.

I am in the greater Akron area. :)

L/Mb
 
Washabear, I work for Wegman's and I have never heard comments like what you have mentioned. Were you at the store during the Grand opening? I know it is like a zoo when they open. My store get's crazy during the holidays. Yes they do have low lighting levels, I find it a problem sometimes wehn trying to read labels. We also may not have the crowded problem because we have three stores in our area. We must be doing something right because we just won the food network award for best supermarket.
 
Actually it was about a year after the grand opening. Maybe I should partly attribute it to the people who live in the area and the fact that it is the only one we have (Hunt Valley, MD). Perhaps I should give it another try. I did want to see the charcuterie but didn't get a chance!

Thanks.

PS: You have several Wegmans in Easton, PA? I love that area. Maybe I should visit the stores up there!
 
I would have to nominate

my local telephone service provider, First Communications, of Akron, Ohio.

After years of Ohio Bell-Ameritech-SBC now AT&T service, I got an offer from them for the same service I had for $10/month less than I was paying. This was their standard rate, not a "promotional-get you to switch" rate. This was about 2-1/2 years ago. I did everything over the internet and my service was switched without a hiccup.

So far, have only had to call Customer Service 1 time. About 6 months ago my line went completely dead on a Saturday morning. Later that afternoon, I called their 800# from a local pay phone expecting the worst, the dreaded computer run around. To my complete surprise, a real live person answered my call. I explained the problem, she put me on hold to check the line and came back to tell me that ,yes, it seemed to be dead and she would transfer me to Repair. I thank her and take a deep breath thinking, "I'm doomed, this will take forever to fix."
To my complete surprise, another real live person came on the line to handle the problem. He explains that it may take 2-3 days to fix and schedules the repair. I thank him and head for home. Oh well, at least no telemarketers for a while.

Sunday afternoon the phone is ringing. It's First Comm's repair department letting me know that they found the problem and confirming that I'm back in service. Again, another real live person. The problem was SBC. They were working to replace some outdated equipment in my apartment complex and had accidentally cut a wire that went unnoticed. I thank him for their prompt service and more importantly for not being a nameless, faceless, uncaring computer generated response. Very rare these days!

The weekly offers from AT&T to "return to the fold" go right into the shredder.

Bill
 
Direct TV

At both this house and my parents I have never had them not show up, take care of business/installation FAST, Usually younger guys electronic savvy, and CAN demonstrate features, explain how to use even their DVR, tivo or whatever it is. Move any furniture back and even clean up the mess from drilling holes. Sure do not want to jinx myself, but they do take care of business.
 
Target is ok, but they usualy give me an issue when i return something.. Lowes Foods is another good store. Also i find Belks here to be quite wonderful stores...
 
Thanks, Mike. That's too bad; a friend and I used to stop there on our way to New England when we were on vacation. Oh, well . . . I guess we can stil enjoy the putz.

First Orrs, and now this!
 
Dan, for Southwest Terry taught me to get a boarding pass on the computer 24 hours ahead of time, so you can be in the A group and go in and get seated first.

The Southwest terminal at LAX is a little weird, but the airline itself I thought was pretty good.

Ebay was probably the death of UPS good service, as were underhanded returns for Target, who once had the easiest return policy in the industry. Years ago UPS would pay right up no questions asked, but Lord knows what they've been through as Ebay has gone on.

KitchenAid from what I've experienced and understand from others is pretty good.
 
A Good Value

The Bon Marche (good store/buy) was a West coast legend that began to be more Target like all the time. The Seattle store became a Macy's two years ago. My experiences there are stellar. I cannot believe some of the mark downs (75% off the last marked price)in the men's department. Cheaper than Value Villiage and cheaper than the cost of dry cleaning. There is a sales rack is in the back corner of every department. The sales attention is better, but I wish they'd drop the goofy practice of making the sales staff walk around the counter to hand you your bag.
Kelly
 
Had a good experience with Intermatic. Bought a programmable wall-switch timer for the porch and soffit lights on front of my house. A particular timer model that works with CFs, and even motors and heaters. Has a positive-action microswitch run by a little motor, instead of electronically controlling the current. Anyway, it worked for a while then started jamming. Exchanged for another at the local store, did the same thing. Contacted Intermatic directly. They suggested a different model, except it wouldn't work with CFs. So they sent a 3rd replacement of the model that will work, which has been flawless thus far (more than a year).

A couple weeks ago, USPS left a package. From Intermatic. ????? A new switch, of a different design that also works with CFs, and a brief letter explaining this is a WARRANTY replacement. Apparently they kept my info on-file and continued to research the problem, engineered a new switch design, and sent it gratis even though I hadn't registered any further trouble with the replacement they had sent more than a year ago.

http://www.intermatic.com
 
OK, I don't just want to be negative. There are some great companies out there who actually care about their customers. Here are my faves, though some are local:

1. Nordstroms: We don't have one here, but I hit one everytime I travel to a city where one is located. Their customer service is subperb, but I do often wonder why they display clothes like a garage sale.
2. Starbucks: Not only good service, but friendly too.
3. Jim's Appliance: Locally owned and actually cares about repeat business.
3. Idaho Banking: Totally warm and fuzzy, just like in the old days.
4. Cricket Communications: Finally a cell phone company that has unlimited talk time anytime and is not centralized to the point of idiocy. They place their humans close to their cutomers.
5. Walgreens: Not too bad for a big retailer. Stores are very pleasantly arranged and merchandised.
6. Costco: Proof positive that low price doesn't have to mean low service.
7. Fred Meyer/Kroger: Spendy, but employees are well-trained, competent, and don't hide from their customers.
8. Dish network back in the late 90's. (Has fallen into the abyss of ousourced poor customer service and less than competent.)
 
My credit union Gateway Metro is good with customer service like last year I disputed some ATM fees cause I made some withdrawals at one of the Co-OP machines and they refunded my money like that
 
A new one: Medicap Pharmacys.. After the hell i whent through trying to get two scripts filled at some one elses favorite drug store, and the fact they refuse to take my insurance any longer because all they have is what was transferred there and they want to see the card which i don't have. Medicap transferred all of my scrips, filled them and took my insurance info and verifed it over the phone in under two hours.. Yeah!
 
#2 for Intermatic. I called last Christmas about a solar garden accent (a plastic squirrel....don't ask) which wouldn't light up any more. My dad had bought a regular rechargeable battery and tried it out...no luck. Found that there was a 2 year warranty on the unit that didn't exclude the battery. Emailed them to ask about the battery...they called back (on the 27th, if I recall) said that Lowes sold them and that I could just pick one up. I did and it worked. Several weeks later, a battery appeared at the house.

The rechargeable batteries WERE different---the ones from the supermarket (which use an AC charger) wouldn't recharge on the low trickle of the solar recharger.

Good service Intermatic!
 

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