GE “Fresh Vent” Front Loaders

[guidelines]

I actually inquired with GE about this feature. Here is their reply. Note the use of the word “quiet.” I’m convinced my machine is faulty.

The Ultra Fresh Vent System is identical across all Ultra Fresh models. While keeping the door closed and when the basket spins, it creates air flow that pulls fresh air into the washer through the vent in the door while the tub quietly spins in 15-minute increments on and off until the gasket and washer tub are dry (up to 8 hours). If you would like to read more about how this system works, I recommend you check out this article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39770

 

[mark_wpduet]

I'm so used

to leaving the door cracked on my duet and the dispenser pulled out to dry that I don't think I could leave it closed, even if it has fresh vent. LOL

I've never had the mold problems by doing this.

I can see it being great for people who can't leave the door cracked because of location, etc.

But honestly, I just don't think I could ever buy anything GE nowadays. I haven't had a GE appliance in so long I can't even remember. But I do like the looks of it.

Does microban wear off or is it there forever?

 

[guidelines]

According to GE, the Microban will last the "life of the machine." That assertion is consistent with Microban's own claims about how their product works.

Frequently Asked Questions | Microban Antimicrobial Protection

Microban takes a look at safety, effectiveness, and how our products work. Find answers to your questions about Microban technology here.

www.microban.com

 

[DADoES]

 
Life of the machine ... so maybe 5 years.

 

[logixx]

The dispenser drawer and its housing on my washer are also Microban treated. Can't tell if it works, as I never left built-up happen. It did have a distinct sweet smell when new but that has long worn off.

 

[jaums]

Noise comparison with LG

Home Depot opened a new "Design Center" near me. They have the GE GFW650 Fresh Vent washer and the LG WM3900.

They were both plugged in so I ran them on spin only to compare the sound.

The GE definitely has an additional sound that the LG doesn't have. It's a mild sort of grating or gear sound that varies with the speed of the drum. It's a sound I could imagine coming from a belt with teeth.

I didn't hear the drain pump on either--both were empty and dry to start with.

Also, the LG was steadier. I couldn't see any wobble of the drum as it span. Just touching my hand on the cabinet I didn't feel any vibration. It seemed completely solid, easily spinning at its highest speed as if it was a natural thing for it to do.

The GE did have a slight drum wobble as it spun and a very mild vibration of the cabinet could be felt. My sense was it was putting effort into speeding up as the fast spinning was not as natural a thing for it to be doing as the LG.

It seems evident that GE put effort into the design of this new line of front loaders & came up with some unique stuff, like the venting and microban, but it's a shame they didn't go as far as to use direct drive motors.

 

[logixx]

Direct Drive motors

I don't see the direct correlation between belt-driven washers and noise. Both Bosch and Miele have washers that are as quiet or quieter than LGs (24", European market) and both of these brands only have belt-driven washers.

 

[johnb300m]

I’ll chime in here.
I have an Electrolux set and the motor sounds nothing like that GE in spin mode.
The Elux belt motor is almost silent until you get to about medium speed. Then it starts to whine like most front loaders. But it is very quiet, I’d say 2nd to the LGs.
The pumps are also more on the quiet side. None of that grating chattering of most brands.

 

[guidelines]

Update from service call

GE Tech was out Monday and didn’t hesitate to agree that something is wrong. He hooked up to the machine, ran diagnostics, etc. - like everything else, parts are on back order until who knows when. I’m currently in conversation with customer service on next steps. I’ll post updates in time, for those who care.

More than anything, I’m profoundly disappointed in my local “sales and service” dealer. They want nothing to do with it and declared to my face, “we’re just the middleman.” I often go out of my way to patronize such business - I’ve bought several appliances there and have recommended them often, but am left wondering why.

 

[henene4]

Well depends

As someone who works for a larger retailer in Germany (and guessing and somewhat knowing that the US is the same for the most) in customer service:

Yes, if it is about a defect on a device outside any return policy of the seller, the manufacturer is responsible and the retailer is out of the whole thing.

Any retailer has - usually - a contract with the manufacturer of the things they sell that any warranty responsibilities is handed back to the manufacturer.

Otherwise, any retailer would have to have their own service backbone including technicians trained on EVERYTHING they sell as well as all the infracstructure.

Every retailer except for the largest would not be abled to offer any reasonable value to consumers anymore.

Now if you walk into our store and ask me to accept a return on a device beyond our return policy but within the manufacturers warranty, I COULD technicly do that.

And I would love too.
Believe me, the less time I spent with a customer while getting an equal solution for you the happier you are and that would mean take back cash refund everytime.

BUT unless the manufacturer (or for that matter carrier of a warranty extension) has an agreement on that with us, WE would carry the cost.

For you that means unless GE gives the go ahead for a return, the seller will not accept any return and will always refer you to GE.

If GE decides to fix the appliance, the seller can't do much.

If the seller would accept the return, he would have a defect machine sitting around he can't really sell and GE could refuse to fix it under warranty.

Now, being customer friendly is another thing.

We take back even if that means a loss SOMETIMES.
That is totaly up to the specific situation.

For example, we took back a 6 month old Gorenje washer as the couple who put it in a flat they rent out tried to get repair appointments for weeks, could proof that, and no appointment was held.

If for example Dyson sends us a NIB replacement vacuum we offer the customer to take that back as we can just sell that again.

Just so you understand what the seller is trying to say.

 

[pierreandreply4]

guideline

if you have to replace your washer depending on the age of your machine maybe you should apply what they call the legal warranty this means the the place where you purchuse your washer must replace your washer with the same model or similar model in other word exchange your washer and take back the defective machine

 

[guidelines]

How long has it been...

I had this machine less than 24 hours, before calling in concerned about the noise. This Friday will be just two weeks since delivery.