Kenmore Guy: My Speed Queen manual for the AWN432 does not say to run a full load empty or with rags as you state that SQ said. This is what my manual said (which I followed): "IMPORTANT: Prior to the first wash, use an all purpose cleaner, or a detergent and water solution, and a damp cloth to remove shipping dust from inside the washtub". When I did that I kept getting a dark gray color on the damp cloth. That is when I called SQ who then had me run to the store to buy Simple Green. They told me to wipe it out with that and then run a hot load thru with it then. They said this was a polishing compound and Simple Green removes it completely. That did absolutely no good at all. On my 2nd call to SQ, after repeatedly scrubbing and running with Simple Green, I was told the same thing by a different tech. What solved the problem was when I decided on my own to run a full empty hot load thru with laundry detergent. That helped, so I did 2 more of those loads which solved the problem. And as someone stated maybe my washer was one produced 3 months ago, but still I was an unsuspecting consumer told incorrect things by SQ. I emailed them and told them what worked and they said they would pass it along to their tech people. My point was if they knew they had this issue, they sure did nothing to alert consumers or dealers about it. I now love the washer, but what I went through really should not have happened.
Grease covering brand new Speed Queen washing machine tub.
- Thread starter mbhokmah
- Start date
Help Support :
Also I forgot to mention, SQ also told me that this polishing compound was inadvertently left in some of their washers instead of being rinsed out as it should have been. It was not in any way a normal amount of debris/dirt from the manufacturing process.
kenmoreguy89
Well-known member
Well, needless to say that of course a mistake like this may happen even to the best...so Speed Queen also, and IMO now like now they're just about being the best.
What I find a little weird though is that they didn't even send someone or give a partial refund, or send people to clean it, or at least provide a cleaner sample and so apologized in any ways....if it is a mistake like they said they should have at least did that.
Of course I even find weird the fact that it was not wrote anywhere to run an empty hot wash with detergent.
Differently than it has been mentioned even in european machines baskets may have greasy covering and polishing residues left, I just recall that as a little boy hanging through washers aisle at the mall one day and checking machines drums i got my hands full of a greasy grey stuff, and mama had to get into the store and buy a can of handwashing paste as it would not come off with the soap they had in the restroom there.
Anyway, is not nice to blame a manufacturer like that for an error that may happend to everyone, a manufacturer that still produce the best and durable machines, moreover if it is probably the only one that is trying to keep production and so jobs in the USA differently than others do, this with all the related conseguences...so reduced personnel and prolonged times to stand all the taxation and related stuff, in short all the matter of the jobs and manufacturing "emigration" we all know! Or not?
So just don't get mad for it, rather try to understand that maybe it was "fault" of a tired hard working american employee that probably had to do some extra that day or month because of reasons I mentioned... and that if it wasn't for this oversight would have provided otherwise a perfect machine..
If we go with this attitude I'm not surprised about economy, people would get mad for a greasy residue left by mistake in a strong, real and reliable machine and would not make stories for a filmsey and plastic "kinda toy" machine that does not wash and work well and that last just few years...
These are things for which get mad, not a silly oversight of this kind!
Beko (Chinese made stuff) had recently called back several dryers due to fire hazard for example! Would you prefer a burned down house?
Or LG calling back ranges for same reason?
Recent Haier's chest freezers matter always for fire hazard?
But they overwork employee and even underaged employee on a regular basis down there in China or whatever...so this is okay, even because they make way more profit of it so that it is not big deal to call back whole lots of stuff turned out bad, after all their earns are ensured with the overwork and "crappy" stuff policy..... "it's all part of the package"...
So a real american manufacturer striving to keep up with taxation, cost of labor etc and still producing right in the USA, so supporting USA economy and regeretting such exploitation policies, and for this and not for last still delivering otherwise perfect machines is to blame just for some grease left by mistake...I feel bad for this.
Anyway, if it was me having to deal with the grease, I would run a real hot wash with some washing soda (way more degreasing than ammonia and other stuff) and some high foming detergent along.
If rim was also covered I would also do like already suggested, so let make a spin drain with hose flowing in the tub as to create a whirlpool that would clean the sides...stopping machine if it starts to get high with risk of overflowing.
That's it...
[this post was last edited: 7/14/2013-13:50]
What I find a little weird though is that they didn't even send someone or give a partial refund, or send people to clean it, or at least provide a cleaner sample and so apologized in any ways....if it is a mistake like they said they should have at least did that.
Of course I even find weird the fact that it was not wrote anywhere to run an empty hot wash with detergent.
Differently than it has been mentioned even in european machines baskets may have greasy covering and polishing residues left, I just recall that as a little boy hanging through washers aisle at the mall one day and checking machines drums i got my hands full of a greasy grey stuff, and mama had to get into the store and buy a can of handwashing paste as it would not come off with the soap they had in the restroom there.
Anyway, is not nice to blame a manufacturer like that for an error that may happend to everyone, a manufacturer that still produce the best and durable machines, moreover if it is probably the only one that is trying to keep production and so jobs in the USA differently than others do, this with all the related conseguences...so reduced personnel and prolonged times to stand all the taxation and related stuff, in short all the matter of the jobs and manufacturing "emigration" we all know! Or not?
So just don't get mad for it, rather try to understand that maybe it was "fault" of a tired hard working american employee that probably had to do some extra that day or month because of reasons I mentioned... and that if it wasn't for this oversight would have provided otherwise a perfect machine..
If we go with this attitude I'm not surprised about economy, people would get mad for a greasy residue left by mistake in a strong, real and reliable machine and would not make stories for a filmsey and plastic "kinda toy" machine that does not wash and work well and that last just few years...
These are things for which get mad, not a silly oversight of this kind!
Beko (Chinese made stuff) had recently called back several dryers due to fire hazard for example! Would you prefer a burned down house?
Or LG calling back ranges for same reason?
Recent Haier's chest freezers matter always for fire hazard?
But they overwork employee and even underaged employee on a regular basis down there in China or whatever...so this is okay, even because they make way more profit of it so that it is not big deal to call back whole lots of stuff turned out bad, after all their earns are ensured with the overwork and "crappy" stuff policy..... "it's all part of the package"...
So a real american manufacturer striving to keep up with taxation, cost of labor etc and still producing right in the USA, so supporting USA economy and regeretting such exploitation policies, and for this and not for last still delivering otherwise perfect machines is to blame just for some grease left by mistake...I feel bad for this.
Anyway, if it was me having to deal with the grease, I would run a real hot wash with some washing soda (way more degreasing than ammonia and other stuff) and some high foming detergent along.
If rim was also covered I would also do like already suggested, so let make a spin drain with hose flowing in the tub as to create a whirlpool that would clean the sides...stopping machine if it starts to get high with risk of overflowing.
That's it...
[this post was last edited: 7/14/2013-13:50]
The affected Beko dryers were made in Turkey. It says so on the tag.
http://www.which.co.uk/news/2012/11/safety-alert-beko-tumble-dryers-at-risk-of-fire-303974/
http://www.which.co.uk/news/2012/11/safety-alert-beko-tumble-dryers-at-risk-of-fire-303974/
kenmoreguy89
Well-known member
You're absolutely right....Beko, like Blomberg (Beko made and of property of Beko factory now) it's a turkish brand you're correct, some stuff are labelled made in Turkey but they're made with lots of chinese imported parts though.
Actually just a small part of the job may be actually done in Turkey to be able to write "made in Turkey"...we all know how these things goes...they always looked like crappy China junk stuff to me.
Also, since they acquired the Changzhou factory in China most of major electric components like motors or pumps etc started to come from there, like many washers branded Beko and components for the ones labelled "made in turkey" ie finally assembled in Turkey... but made with most of chinese parts
After all, despite the Arcelik is pushing alot lately, cuz of so competitive prices (that should make people wonder) is not what I would call reliable....everything that's involved with China like that isn't... then also Turkey IMO has not much to be trusted in matter of quality.....
Actually just a small part of the job may be actually done in Turkey to be able to write "made in Turkey"...we all know how these things goes...they always looked like crappy China junk stuff to me.
Also, since they acquired the Changzhou factory in China most of major electric components like motors or pumps etc started to come from there, like many washers branded Beko and components for the ones labelled "made in turkey" ie finally assembled in Turkey... but made with most of chinese parts
After all, despite the Arcelik is pushing alot lately, cuz of so competitive prices (that should make people wonder) is not what I would call reliable....everything that's involved with China like that isn't... then also Turkey IMO has not much to be trusted in matter of quality.....
I am new here but I have some news for all. We are having the same problem. Yellow grease/rust stains and whites with yellowish color after wash. The technician removed the inner tub. The problem is rust behind the inner tub where they welded the two parts together. He cleaned the rust but I am not sure if it will not show up again. If the tub is SS but the welding material steel the rust will keep coming back.......
kenmoreguy89
Well-known member
First of all Welcome, nice to meet you!
My guess is that the welding alloy they use wasn't meant to rust (actually the opposite)....at least I'd have thought so, for obvious reasons.
Then grease is a thing, rust another....these two give two particular kind of stains/marks (grease often grey/dark and ot green/yellow strips/marks, rust if dissolved in water use to yellow all the laundry "<span id="result_box" class="short_text" lang="en"><span class="hps">homogeneously"</span></span>, rust if in the internal parts in contact with clothes such as basket or compounds, would stain them with marks shaped like the rusted area (this is likely to happen during spin cycles)... but typical grease marks are usually different from rust ones though...you should be able to tell the difference, unless you got both of them...that would be kinda weird though, especially from a new machine...
This leaves me confused and puzzled for many reasons...
If that is the case, what the hell is happening at the Alliance? Oil left in tubs for mistake...well: "Shit happens"
Rusted baskets: No this must not happen!
[this post was last edited: 7/29/2013-15:40]
My guess is that the welding alloy they use wasn't meant to rust (actually the opposite)....at least I'd have thought so, for obvious reasons.
Then grease is a thing, rust another....these two give two particular kind of stains/marks (grease often grey/dark and ot green/yellow strips/marks, rust if dissolved in water use to yellow all the laundry "<span id="result_box" class="short_text" lang="en"><span class="hps">homogeneously"</span></span>, rust if in the internal parts in contact with clothes such as basket or compounds, would stain them with marks shaped like the rusted area (this is likely to happen during spin cycles)... but typical grease marks are usually different from rust ones though...you should be able to tell the difference, unless you got both of them...that would be kinda weird though, especially from a new machine...
This leaves me confused and puzzled for many reasons...
If that is the case, what the hell is happening at the Alliance? Oil left in tubs for mistake...well: "Shit happens"
Rusted baskets: No this must not happen!
[this post was last edited: 7/29/2013-15:40]
Hi there! What you describe is 100% accurate! The clothes have this light yellowish color. The technician said was probably left over dust from the welding but it was rust. All clean now but if the alloy will keep rusting is a mystery.......washer is 1 month old!
Can't get new tub clean
I just had my new SQ AWN542 washer and matching dryer delivered on Saturday. This is my 3rd set of machines in a month(Samsung and AWN432 were returned - another story), and I had hoped that I would not have problems with this one. I ran 4 full loads with various cleaners, including Simple Green, to try to get rid of the grey carbon residue, grease or whatever it is, and scrubbed repeatedly, to no avail. Don't tell me this is a trivial problem. I can't do laundry with a brand new machine that cost me over $700. I've made 3 calls to SQ and been blown off each time. The dealer called for me and was told I should have someone else try cleaning it for me. The dealer was disgusted. I was actually told they might have to replace the transmission on a brand new machine. The warranty servicer had no clue on the phone, and I don't have high hopes for his visit. I was told by another repair guy that SQ has had these problems for a long time, and has done nothing about it. That is not a tired or even lazy factory worker; that is a corporate decision to put out poor quality machines.
I just had my new SQ AWN542 washer and matching dryer delivered on Saturday. This is my 3rd set of machines in a month(Samsung and AWN432 were returned - another story), and I had hoped that I would not have problems with this one. I ran 4 full loads with various cleaners, including Simple Green, to try to get rid of the grey carbon residue, grease or whatever it is, and scrubbed repeatedly, to no avail. Don't tell me this is a trivial problem. I can't do laundry with a brand new machine that cost me over $700. I've made 3 calls to SQ and been blown off each time. The dealer called for me and was told I should have someone else try cleaning it for me. The dealer was disgusted. I was actually told they might have to replace the transmission on a brand new machine. The warranty servicer had no clue on the phone, and I don't have high hopes for his visit. I was told by another repair guy that SQ has had these problems for a long time, and has done nothing about it. That is not a tired or even lazy factory worker; that is a corporate decision to put out poor quality machines.
corporate decision to put out poor quality machines
I think we can realize the absurdity of this statement, clearly someone in a meeting didn't decide things were going too well so "send Jimmy down to mess things up"...
But indeed this issue has been a black eye for Speed Queen, and they (or their dealers) may not have always handled it as well as some might like. I'm sure that things have been rectified in manufacturing by now, but there may be NOS washers out there in warehouses that may pop up for a time before they are all flushed through the system.
Did you happen to take any photos to document the residue or staining? It would be great if you could share them with us if you did. There have been numerous comments about this problem, but almost none of us have visually seen the magnitude of the issue.
It would also be interesting to hear your other experiences with the Samsung and the lower model SQ as well.
I think we can realize the absurdity of this statement, clearly someone in a meeting didn't decide things were going too well so "send Jimmy down to mess things up"...
But indeed this issue has been a black eye for Speed Queen, and they (or their dealers) may not have always handled it as well as some might like. I'm sure that things have been rectified in manufacturing by now, but there may be NOS washers out there in warehouses that may pop up for a time before they are all flushed through the system.
Did you happen to take any photos to document the residue or staining? It would be great if you could share them with us if you did. There have been numerous comments about this problem, but almost none of us have visually seen the magnitude of the issue.
It would also be interesting to hear your other experiences with the Samsung and the lower model SQ as well.
I cannot imagine what it could be........
Did you get stains on your clothes, can you see this grease, is it color-less? Is is something you can feel with your hands when the tub is empty. I ask this because maybe it is detergent residue at this point. I have the AWN542, I bought one for my mother, and my brother has one, we have not encountered any grease problems, thankfully....Speak to someone higher at Allinace ....Chuck, I don;t remember his name, is the North American sales director, they WILL call you back,,,,you DO NOT need a new transmission....but politely ask to speak to a higher up at Alliance, and believe me...they will help you. Good Luck
MIke
Did you get stains on your clothes, can you see this grease, is it color-less? Is is something you can feel with your hands when the tub is empty. I ask this because maybe it is detergent residue at this point. I have the AWN542, I bought one for my mother, and my brother has one, we have not encountered any grease problems, thankfully....Speak to someone higher at Allinace ....Chuck, I don;t remember his name, is the North American sales director, they WILL call you back,,,,you DO NOT need a new transmission....but politely ask to speak to a higher up at Alliance, and believe me...they will help you. Good Luck
MIke
