"Hoover Can Handle It"........ I Think Not!

Automatic Washer - The world's coolest Washing Machines, Dryers and Dishwashers

Help Support :

samsungfl

samsungfl

Well-known member
Joined
Jan 26, 2006
Messages
414
Location
United Kingdom/London
Hey Guys! As you can probably tell from the post heading, I'm really not happy with my Hoover VisionHD 8KG machine (again!.

After having a brand new motor put on it only in March, the same fault has occured again! Was only washing a small load of towels when, about 40 minutes into the cycle, the same burning smell as before started creeping from under the machine!! After a few minutes of this it tottaly gave up and cut out with a "ping" sound from underneath! I tried to get it to at least drain the wash water and unlock, but I had no luck! It drained for a few minutes, and when it was time to start tumbling, it clicked itself off again!

So After about half an hour of waiting, it finally started getting going for a spin, which sounded terrible I must say!

I really am dissapointed with the serivce of this machine, in all other aspects it has been great, but if its going to need a new motor every few months I just do not think its worth, as they dont' come cheap and Hoover must realise this!!

Any Ideas on what I should do/say to Hoover would be a great help!

Many Thanks!

Richard
 
Ooh, really sorry!
I would say you should get them to give you your money back or a more premium model!
This should be done because a new machine/motor shouldn't burn out so quickly, some last 20 years!
Dyson2drums
 
Ur probably using it too much! lol We've never been thu as many machines as u have. I don't think the small loads that u have posted do the machine any good, nay sound silly but I think its always better to try and load the drum with a full load.
 
It is used alot I will agree to that one lol but its still not acceptable. I do often do large loads as well but you can just tell that the motor cant' cope with such weight, which is why most of my loads aveage out at about 5kg's

plus I dont think its right at all that a 4kg load of towels should do so much damage to a machine with such a large drum, I could wash huge loads of towels even in the Zanussi without this amound of trouble lol allbeit the rinsing was terrible, but It'd do it LOL ! I think its about time I get a refund or something, I cant keep going through having to call them out because the motor keeps over heating and creating burning smells!

Cheers for the comments guys keep em comin'!U can imagine im at my wits end tonight lol

Richard
 
Call Hoover, ask to speak to a customer service supervisor and advise them that you would like them to replace your machine at no extra cost, or provide a full refund, as the machine is not fit for the purpose for which it was sold. It may be wise to try this with the store you bought it from first, but keep Hoover advised of what you are doing.
 
Sorry you are having so much trouble with your vision. I and two other friends that have them are over the moon with them. Mine copes spectacularly with all loads thrown at it, even full loads of towels.

It seems that you have been through a heap of machines so as Dyson2drums says, maybe it's time to get a premium product. Good luck
 
Ohh dear. Maybe your folks should cut their loses and buy you a miele!!!! How old is it now richard? You might have a hard time getting it replaced but its worth a try!

Darren
 
Miele seems the only way forward with the way the Hoover's been acting lol! Its about 6 months old now, but bear in mind the motors not even two months old yet! So it just goes to show something isnt right down the line somehow! :S:(!

Its such a shame because I'd keep it if they sorted out the motor issue because I like the way it works, but just throwing the same motor on it is both a waste of money and a waste of my time I think lol

Richard
 
Well you should act fast! They do say though that little loads aren't good for the machine.

You wouldn't have had this problem if it was a real hoover ;-p

Speaking of real hoover, they've dropped the red circle hoover logo on the new optima 7kg machines :(

Darren
 
Yeah I will do! There meant to be coming out to it on Tuesday but I dont think I'm going to let them fix it!! Thing is though, I do small loads simply because the motor cant handle larger loads too often. :(!

Yeah Ive noticed too on the new Hoovers that the circle logo isnt on there!!! Whats it coming to eh!?
 
Samsungfl that is appauling the machine is supposed to be able to handle big loads, surely this will be a case that can be taken to court as the machine cannot handle what it is designed to do. So Hoover Candy say anyway.

Theres that video of a Candy mnachine which has what looks like a quilt in it, the machine is really struggling.

My AEG has a capacity of 6kg een though the brohure said 5.5kg, the machine works much better on a full load, only once I had trouble when I washed a new quilt it kept on sudslocking and the spin kept on stopping and restarting so had to literally take the foam out myself and once the machine was so overloaded the machine struggled to get up to speed to balance the load so kept on tumbling on and on.

I would serioly kick up a fuss about this machine, it is not right that you have this trouble again.
 
Richard

Sorry to hear about your Hoover Richard, First the Samsung broke down, then the zanussi, and now the Hoover, your not having very much luck with washing machines are you?

I can't believe your zanussi packed up so soon, My 2001 Zanussi XC Jetsystem 1200 will be 7 years old in October

its still going stong :)

Get a miele richard or you could go for one of those ise washers they have which have 5 year guarantee
 
Hey guys! I too beliebe that it is appauling that the machine cannot handle what its designed too, Because its quite hard to explain, unless you see it for urself, but the drum is capable of holding so much, but once you go over about 6kg it starts to struggle when it begins to tumble, and starts sparking loads at 1600rpm!

I'm going to be very firm this time with Hoover, because lastime I thought it may just be a one off and had a dodgy motor, but with this one going, I can see a pattern forming! My idea is that I'm going to say to them, repair it this time which will mean another new motor, but if it goes wrong with the same fault( which it will and I imagine it will be the motor again), I will be expecting a refund, and we will splash out on a Miele to stand in its place! We've had too many washing machines now, ever since we got the 14 yr old Bendix machine replaced in 98, we havent had a machine that has lasted a year without breaking down!

So Miele is out last resort!

Richard :)
 
I have an 8kg Hotpoint Aqualtis and it has absolutely none of these issues. Fantastic machine so far, 6 months old now and I haven't seen it struggle with anything.
The large AC motor makes a BIG difference to performance.

Does your model not have one?
 
No this one has the traditional brush motor, one that dosnt seem appropriate for such a large drum! I think its a design flaw to be honest because the motors keep wearing out and overheating very quickly, seems to me that they have installed one which is to small and does not have the power!
 
I was just thinking about buying a new Hoover dryer, since mine is going crazy every time I use it. But okay, now I have to look for something diferrent.
Richard, I´m sorry you have so much trouble with your machine. Look forward getting another one, I really can recommend Bosch/Siemens....but my next washing machine will still be a Miele LOL!
 
Thats what Im going to get lol, a Miele! Ive already had the Bosch experience a few years ago when we had a Bosch Maxx, not something I plan on doing again to be honest lol!
Im going to let Hoover fix the machine again but if it goes wrong again we are going to have a refund and get a Miele, nothing else seems up to the job these days from my experience! Maybe I use them too much lol!!

Richard
 
Richard, I watched your user profile and noticed you´re 16 years old..just like me :D What I´d like to know is, what your parents say when your washing machine´s broken every 4 weeks...My parents say whenever one of our appliances is broken, that it´d be my fault and I destroyed them...LOL...well, one time they even were right :P

But, I´d return this machine and get a Miele as soon as possible ;-) Or are you waiting till it breaks down once again, are you?
 
Yeah I'm going to give it one more chance because other than the motor issue it is a great machine!! If it wasnt then I'd get rid of it straight away LOL!

Well my parents are tottaly angry at the fact that we havent had a washing machine last without any trouble for one year since my mum had her old Bendix machine, which got replaced in 98'! But I dont get blamed for it because I do look after the machine and treat it properly ( I like to think so anyway lol)!

Richard
 
You're entitled to a machine that's fit for purpose. If it can't wash 8kg of clothes without burning out the motor then it's clearly not.

I would suggest that you demand that they replace the machine with an inverter motor version. Accept nothing less.

To me it just proves that Candy (trading as Hoover) are still as crap as ever.
 
To be honest I think its just a design flaw on my model, an incorrect motor. The machine itself is a great piece of kit which is built well and is quite heavy , which is why im slightly resisting them give me one with an inverter motor on, they have less programs, So I may as well let them keep fixing it for a while and before the guarantee runs out I'll get the Miele! :D:D
 
Video!

Thought I'd do a vid of how it sounds now! - Not too healthy at all! Usually theres no motor sound when you turn the drum until it goes past distribution speed!! As you can hear theres a huge diffrence now! :(

Richard

 
Why don't you post a video with the machine going then we can see what u are talking about.

I always thought that when My AEG does Spin Rinse with a large load it was always a strain on the motor because sometimes the motor makes a weired noise when the machine does a spin rinse with a large quilt inside but the motor has been fine and is coping well.

Obviously something is wrong with ur machine, it may well be something with the electronic board if this motor is also smoking.

The fact you cannot do a full load is not good, smaller loads continuously does not do the machine any good.
 
I agree! But if I wash large loads the motor simply just cannot cope with it which i think is quite appauling on my part! Obviously Hoover/Candy havent thought enough about the motor on this model, because when you wash a large load, or even a small load of towels for example, it struggles to start a tumble, this is also the case when it ramps up to 1600, really has to force itself, thats when it starts to spark, which is very audiable sometimes. Or another example is when the machine is unbalanced it dosnt make it to 1600, just goes as fast as it can which is usually about 1500!

However like I say, Hoover are not likely to replace the motor on this machine with one capable to work such a large drum, they will just replace it with the same one which will have the same problem! Therefore I am going to let them keep replacing motors for a while, and before the guarantee runs out I'm going to get a refund and we are going to get a Miele! I'm in the process of telling Hoover this, that if it goes wrong again I'm going to get a refund because this design fault is simply not acceptable and something I know wouldnt happen on a Miele washing machine which have been engineered and tested properly and to a level I find is great!

I have been looking at a Miele washing machine to get, and the one in my link below isnt too far out of our budget so I think I will stick with this one! However is not this one, I do liek the 1400 version, with the controls on the top however this means I may have to have the machine sticking out too far as it is underneath a work top!

http://www.miele.co.uk/Products/Features.aspx?pid=99
 
Hi Samsung. Would u ever consider AEG? Its not exactly premium but its worth a try, I'd like to see if this machine lasts with you. Miele are very good, will def buy this in the future if our AEG goes wrong, But I would find it hard as I love the Spin Rinses in my Aeg Lavamat and the Water Jet.
 
That Sparking thing u mentioned reminded me of an Indesit we had from 1996, it lasted 5 years but the motor used to spark when it wash washing and I could hear it. When had the light off and was looking under the machine nearby you could see all this sparking underneath the machine when it was washing lol
 
They can't just install an AC motor on a machine with a DC motor as the control module would also have to be changed.

Remember, that an AC motor is a variable speed drive. The control module varies the speed by changing the frequency of the electricity that's being supplied to the motor.

Speed control on a DC motor's completely different. Speed is proportional to the voltage supplied. The controller in this case is not unlike a dimmer switch.

AC Variable Speed controls are quite sophisiticated solidstate electronics and they do impact on the cost of the machine.

I suspect if you had gone for the version with the AC motor you'd be really happy with the results.

It's a pretty bad design if the machine can't turn its own drum.

Candy never cease to be unimpressive.

When they specified the motor they would have known exactly what torque is required to rotate the drum with a full load of wet laundry. They should have ordered a motor that was capable of providing that level of torque reliably.
If they didn't they shouldn't be designing washing machines or any appliances with moving parts.
 
mrx : Thats my point exactly! And thanks for the explanation about how the two diffrent types of motors work! A big help! I really dont understand why they have put a motor on it that cant turn the drum properly, utter crap! I'd of been much better of with a 6kg Beko, like my neighbour has, Ive used it today due to the Hoover is out of order so to speak lol and it runs so much smoother and quieter in comparision to the Hoover, and the Beko is two years old!!

AEG03 : I dont think I would try and AEG just to see how long it lasts to be honest, Ive already had a machine from the Electrolux group ( Zanussi), and even though AEG usually work differently, they are still mostly the same inside! My Cousin has the machine in the link below, and whilst its a good machine, these newer ones work exactly like how my Zanussi did! Which is a bit of a turn off!

Thanks for the comments!

Richard

http://www.aeg-electrolux.co.uk/node146.asp?ProdID=3759
 

Similar threads

Unimatic1140
An Interesting Lesson About Replacing Motors
Replies
7
Views
501
qsd-dan
qsd-dan
S
Both my Speed Queen units stop working I don't know what I'm missing or doing wrong - Please help.
Replies
17
Views
894
pierreandreply4
pierreandreply4
michaelh
KDS-57A Sani Cycle Temp
Replies
7
Views
194
qsd-dan
qsd-dan
W
Whirlpool Washer Rant!
3 4 5
Replies
132
Views
6K
DADoES
DADoES
N
Whirlpool Washer WTW4816FW3
Replies
11
Views
920
circlew
C

Latest posts

Back
Top