"Hoover Can Handle It"........ I Think Not!

[samsungfl]

Hey Guys! As you can probably tell from the post heading, I'm really not happy with my Hoover VisionHD 8KG machine (again!.

After having a brand new motor put on it only in March, the same fault has occured again! Was only washing a small load of towels when, about 40 minutes into the cycle, the same burning smell as before started creeping from under the machine!! After a few minutes of this it tottaly gave up and cut out with a "ping" sound from underneath! I tried to get it to at least drain the wash water and unlock, but I had no luck! It drained for a few minutes, and when it was time to start tumbling, it clicked itself off again!

So After about half an hour of waiting, it finally started getting going for a spin, which sounded terrible I must say!

I really am dissapointed with the serivce of this machine, in all other aspects it has been great, but if its going to need a new motor every few months I just do not think its worth, as they dont' come cheap and Hoover must realise this!!

Any Ideas on what I should do/say to Hoover would be a great help!

Many Thanks!

Richard

 

[zodawash]

not again

Richard you really should stay away from washing machines lol

Steve

 

[dyson2drums]

Ooh, really sorry!
I would say you should get them to give you your money back or a more premium model!
This should be done because a new machine/motor shouldn't burn out so quickly, some last 20 years!
Dyson2drums

 

[aeg03]

Ur probably using it too much! lol We've never been thu as many machines as u have. I don't think the small loads that u have posted do the machine any good, nay sound silly but I think its always better to try and load the drum with a full load.

 

[samsungfl]

It is used alot I will agree to that one lol but its still not acceptable. I do often do large loads as well but you can just tell that the motor cant' cope with such weight, which is why most of my loads aveage out at about 5kg's

plus I dont think its right at all that a 4kg load of towels should do so much damage to a machine with such a large drum, I could wash huge loads of towels even in the Zanussi without this amound of trouble lol allbeit the rinsing was terrible, but It'd do it LOL ! I think its about time I get a refund or something, I cant keep going through having to call them out because the motor keeps over heating and creating burning smells!

Cheers for the comments guys keep em comin'!U can imagine im at my wits end tonight lol

Richard

 

[dascot]

Call Hoover, ask to speak to a customer service supervisor and advise them that you would like them to replace your machine at no extra cost, or provide a full refund, as the machine is not fit for the purpose for which it was sold. It may be wise to try this with the store you bought it from first, but keep Hoover advised of what you are doing.

 

[islingtonsteve]

Sorry you are having so much trouble with your vision. I and two other friends that have them are over the moon with them. Mine copes spectacularly with all loads thrown at it, even full loads of towels.

It seems that you have been through a heap of machines so as Dyson2drums says, maybe it's time to get a premium product. Good luck

 

[newwave1]

Ohh dear. Maybe your folks should cut their loses and buy you a miele!!!! How old is it now richard? You might have a hard time getting it replaced but its worth a try!

Darren

 

[samsungfl]

Miele seems the only way forward with the way the Hoover's been acting lol! Its about 6 months old now, but bear in mind the motors not even two months old yet! So it just goes to show something isnt right down the line somehow! :S!

Its such a shame because I'd keep it if they sorted out the motor issue because I like the way it works, but just throwing the same motor on it is both a waste of money and a waste of my time I think lol

Richard

 

[newwave1]

Well you should act fast! They do say though that little loads aren't good for the machine.

You wouldn't have had this problem if it was a real hoover ;-p

Speaking of real hoover, they've dropped the red circle hoover logo on the new optima 7kg machines

Darren

 

[samsungfl]

Yeah I will do! There meant to be coming out to it on Tuesday but I dont think I'm going to let them fix it!! Thing is though, I do small loads simply because the motor cant handle larger loads too often. !

Yeah Ive noticed too on the new Hoovers that the circle logo isnt on there!!! Whats it coming to eh!?

 

[aeg03]

Samsungfl that is appauling the machine is supposed to be able to handle big loads, surely this will be a case that can be taken to court as the machine cannot handle what it is designed to do. So Hoover Candy say anyway.

Theres that video of a Candy mnachine which has what looks like a quilt in it, the machine is really struggling.

My AEG has a capacity of 6kg een though the brohure said 5.5kg, the machine works much better on a full load, only once I had trouble when I washed a new quilt it kept on sudslocking and the spin kept on stopping and restarting so had to literally take the foam out myself and once the machine was so overloaded the machine struggled to get up to speed to balance the load so kept on tumbling on and on.

I would serioly kick up a fuss about this machine, it is not right that you have this trouble again.

 

[zanussi_lover]

Richard

Sorry to hear about your Hoover Richard, First the Samsung broke down, then the zanussi, and now the Hoover, your not having very much luck with washing machines are you?

I can't believe your zanussi packed up so soon, My 2001 Zanussi XC Jetsystem 1200 will be 7 years old in October

its still going stong

Get a miele richard or you could go for one of those ise washers they have which have 5 year guarantee

 

[samsungfl]

Hey guys! I too beliebe that it is appauling that the machine cannot handle what its designed too, Because its quite hard to explain, unless you see it for urself, but the drum is capable of holding so much, but once you go over about 6kg it starts to struggle when it begins to tumble, and starts sparking loads at 1600rpm!

I'm going to be very firm this time with Hoover, because lastime I thought it may just be a one off and had a dodgy motor, but with this one going, I can see a pattern forming! My idea is that I'm going to say to them, repair it this time which will mean another new motor, but if it goes wrong with the same fault( which it will and I imagine it will be the motor again), I will be expecting a refund, and we will splash out on a Miele to stand in its place! We've had too many washing machines now, ever since we got the 14 yr old Bendix machine replaced in 98, we havent had a machine that has lasted a year without breaking down!

So Miele is out last resort!

Richard

 

[MrX]

I have an 8kg Hotpoint Aqualtis and it has absolutely none of these issues. Fantastic machine so far, 6 months old now and I haven't seen it struggle with anything.
The large AC motor makes a BIG difference to performance.

Does your model not have one?

 

[samsungfl]

No this one has the traditional brush motor, one that dosnt seem appropriate for such a large drum! I think its a design flaw to be honest because the motors keep wearing out and overheating very quickly, seems to me that they have installed one which is to small and does not have the power!

 

[lavamat78800]

I was just thinking about buying a new Hoover dryer, since mine is going crazy every time I use it. But okay, now I have to look for something diferrent.
Richard, I´m sorry you have so much trouble with your machine. Look forward getting another one, I really can recommend Bosch/Siemens....but my next washing machine will still be a Miele LOL!

 

[samsungfl]

Thats what Im going to get lol, a Miele! Ive already had the Bosch experience a few years ago when we had a Bosch Maxx, not something I plan on doing again to be honest lol!
Im going to let Hoover fix the machine again but if it goes wrong again we are going to have a refund and get a Miele, nothing else seems up to the job these days from my experience! Maybe I use them too much lol!!

Richard

 

[lavamat78800]

Richard, I watched your user profile and noticed you´re 16 years old..just like me What I´d like to know is, what your parents say when your washing machine´s broken every 4 weeks...My parents say whenever one of our appliances is broken, that it´d be my fault and I destroyed them...LOL...well, one time they even were right

But, I´d return this machine and get a Miele as soon as possible ;-) Or are you waiting till it breaks down once again, are you?