LG Front loader.. What is the consensus

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Hi Steve, I have the same washer. It will be 5 years old this November. Only had one problem with a little leak around the door. Got EXCELLENT service. THey came, ordered a new door and replaced it a week later.

I bought the washer at a chain called PC RIchards, and bought a 10 year contract for $220.00. I think it was well worth it. Machine washe, rinses and spins well. I always used the extra rinse.

If you have any other questions. please let me know

Ray
 
Hi Andy

Hi Andy. Welcome aboard. Ray her from New Jersey also. I have the LG WM2032HW If you can email me the service manual, it would be much appreciated. My email address is in my profile.

Thanks

Ray
 
Whats the story Ray

Hi Steve. I have the washer almost 5 years now. I have had only one problem with it. On occasion, (not every load, or every week), a little water dripped on the floor. I called for service, (through PC RIchards), they came, ordered the door and replaced it. Two other times, I have had another small amount of water from under the machine. This only happened twice, but since my machines are now mounted on pedestals, this problem has not occurred.
I ALWAYS use the extra rinse since not much water is used. However.....the machine does clean and rinse very well. I also use an HE detergent. All in all(despite the small amount of water used, which ALL of the new front loaders are guilty of), I am pretty happy with the machine and also the dryer.

My Neptune dryer broke 8 weeks ago. I replaced the dryer with a close match to the washer. Model DLG0452W. It has the controls on the back just like the washer. This is a GREAT dryer. Very solid, quiet and does a great job drying the clothes with the various temperature settings. Being that it is a larger dryer than the Neptune and matches the washer, a lot of clothes that needed ironing, no longer need it.

I know a lot of people on AW an other forums say good and bad. But it is like anything else. When you buy a new product you are taking a chance. And in this day and age, I think you take a chance at any make that you buy, since a lot of the major companies bought each other out. Certain brands that were excellent years ago are not necessarily good now.

If you have any other questions, please feel free to email me at my email address in my profile.

Hope you enjoy the machine

Ray
 
Thanks and here is an update!

Well after getting the "le" errors yesterday, we just left the machine and went about other normal Sunday stuff less the laundry.

I wound up being home today and figured why not just give it a try and see what it does!

Well, I did 3 loads of laundry and no problems at all.
I did unplug it yesterday for about 2 minutes and replugged it in but didn't try it.

Guess that may have done the trick at least for now.

I had put in a call and email to the guy I bought it from and he said the same thing happened to him when he first got it from HD. Needless to say, he got no help from them and said when he called LG, nobody could tell him what to do!

He also offered to take the machine back or make some kind of adjustment if it happens again. He said it was working fine up until about a month ago. So he said if it craps out again we can talk about an adjustment in price or a refund. I am surprised that there are still people out there like that.

So the loads came out clean depsite nearly no water being used.
and I bet they will be better when we decide it's a keeper and get the HE detergent!

Thanks for all your help Guys. I really appreciate it.

One last question... is there any way to "CANCEL/DRAIN' this machine? My original neptune had the timer dial you could advnce by hand to simply drain or spin and drain without having to go thru a whole cycle.
 
turn on the power button and go directly to the spin speed selector.Once you press it,it goes direcly to the drain and spin mode(12 minutes)OR as I showed you yesterday,press spin speed and soil level buttons hold them in and press power.one press will take you directly to pump out.Press the power button to turn it off.
 
Steve - if it's any consolation, the LG dishwasher has performed flawlessly so far that I have had it. Quiet, efficient, huge capacity and reliable. No regrets with it, and it's very easy to service if needed (of course, I had to take it apart just once!!)
 
Update!

Chuck, I used your directions to drain the machine when I got home because my wife tried to do a load in it and it filled and just circulated the water in the tub. No drum movement and of course the "LE" error again.And again, and again. It would drain but no drum action!

Unplugged the machine numerous times for longer durations and still no drum movement. I took off the back and top panels to check for borken, chewed thru or loose wiring and it all seemed to be fine. Checked the ball switch which seemd to be the off balance switch but to no avail.
Then I put it all back together and still nothing. Unplugged it once more and I think I opened the door to unload and hand rinse the soapy clothes, turned on the power but did not select a cycle and then the selector dial went to quick speed wash which was the last cycle I tried and I closed the door and tried it and the machine started working. I pressed pause and loaded the clothes back in and the cycle went perfectly from start to end! Go figure!

This morning we loaded it again with clothes and tried the normal wash and Voila! it worked again.
What the heck is going on?? I still suspect a bad master control board which is like $152 bucks from Sears(they show it in stock). Have asked the seller to either take back the machine for a full refund or pay for the part. I awat his response.

We actually like the machine and it does a great job of cleaning so far as long as we can get it to wash!
 
A Happy Ending in the making!

Spoke to the seller today and he apologized for the trouble we were having and offered to refund the money for the board.
I know he has had this thing serviced in the past because the back inspection panel had been installed backwards. All the warning labels and wiiring diagrams were facing the wrong way and the original screw marks were on the wrong side when I went to remove it yesterday. Be that as it may, I will collect the money and go from there. We really like the machine and didn't want to give it up especially for the price we paid.
Now let's see how it holds up!
 
the warranty is 2 years parts 1 year labor on the entire unit and the motor is covered (parts only)the following 5 years.You need the serial number and a call to L.G.to find out the date of manufacturing.Then,call the seller and ask them their date of pchse.That is when the warranty kicks in.If they did not regester it,you may want to try and see if L.G.will repair it for free after you,yourself call and regester it.I did that once with a combo I found at the junk yard!L.G.honored it after I pitched a royal bi--h on how I did not understand why my friend who gave it to me should have to give me a receipt and make me find out how much they paid for it.After that and a 6 month wait for my part,they increased the coverage another year!!!
 
Oh those parts

I work for Hobart and cannot imagine waiting so long for parts from any manufacturer. All the horror stories including yours says that LG does not have their act together at all here. I am amazed at how such big operations like HHGregg and HD sell their products. must be extremely profitable, but they are pissing customers off and I foresee low repeat sales by offended customers. I will have to pull the machine out and get the serial number and see what happens.
 
The repair company hat L.g recomended,L&R,said that the reason L.G gave them for the length of ime it took them to send the needed part was that the manufacturer of the part itself was on strike!
 
So Far, So good!

Well, the seller graciously refunded me the cost of the main control board so I actually got a fantastic deal on this machine. By some strange occurence, it has continued to perform perfectly since my last update but I am going to change that board if it happens again. Seems to really do a nice job on the clothes even using non HE detergent which I finally bought today since it now looks like we will keep the washer.
I can't thank all of you enough for the help and advice you always freely provide. One of these days I will have the pleasure of meeting some of you at a wash-in. Or maybe a Dishwash-in!
 
Steve -

Try www.repairclinic.com. I broke the door latch on my LG dishwasher accidentally, and they had a new one to me within 6 days by mail. They had to order it direct from LG, but since the new machine warranty wasn't going to cover it anyway, I just bought one from them for $22 and installed it myself. (Butter knife fell out of my hand and landed square inside of the door latch slot on the door...sprung it backwards so I couldn't lock the door.)

They said there is rarely a wait for parts as they have multiple sources they can get parts from, as long as it's not a warranty issue.
 
Thanks, Andy

Andy, just wanted you to know that the service manual you sent me as referenced above came in handy today when the LG died again.

Was able to troubleshoot it out of the manual and it is back in service again. Now let's see how long it runs from now 'til whenever!
 

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