Whats the story Ray
Hi Steve. I have the washer almost 5 years now. I have had only one problem with it. On occasion, (not every load, or every week), a little water dripped on the floor. I called for service, (through PC RIchards), they came, ordered the door and replaced it. Two other times, I have had another small amount of water from under the machine. This only happened twice, but since my machines are now mounted on pedestals, this problem has not occurred.
I ALWAYS use the extra rinse since not much water is used. However.....the machine does clean and rinse very well. I also use an HE detergent. All in all(despite the small amount of water used, which ALL of the new front loaders are guilty of), I am pretty happy with the machine and also the dryer.
My Neptune dryer broke 8 weeks ago. I replaced the dryer with a close match to the washer. Model DLG0452W. It has the controls on the back just like the washer. This is a GREAT dryer. Very solid, quiet and does a great job drying the clothes with the various temperature settings. Being that it is a larger dryer than the Neptune and matches the washer, a lot of clothes that needed ironing, no longer need it.
I know a lot of people on AW an other forums say good and bad. But it is like anything else. When you buy a new product you are taking a chance. And in this day and age, I think you take a chance at any make that you buy, since a lot of the major companies bought each other out. Certain brands that were excellent years ago are not necessarily good now.
If you have any other questions, please feel free to email me at my email address in my profile.
Hope you enjoy the machine
Ray