Tom Glad to hear your softener arrived. Yesterday I wore one of the shirts I washed in the FS last week. You can still smell the fragrance and it is kind of like "oh what's that nice smell"
Does your bottle look like the one I posted in the picture above. If not they shipped you the older version of the softener so you might want to keep it in a hot area of your house.
Ok what I do with ALL FS is to measure the amount with the cap, pour it into the dispenser, fill the remaining space with water up to the max fill line, and then..... I take my index finger and mix it around. I know some might find this gross, but hey I've been doing this for years with all softeners and washers, and it hasn't hurt me yet, and no I don't lick my finger afterwards.
I also use different softeners for different loads. I alternate between Miele, Purex sweet lavender and cotton or aloe with almond milk, Downy Honey flower, Comfort olive blossom with cotton extract, Suavitel island splash, and La bouquetiere essence of jasmine and roses, so between loads if I change softeners I remove the dispensing system and rinse the compartment out with hot water.
I like that they recognize the people who worked on your order