Am Sorry To Hear....
By contractual obligations Miele USA will not render service, advice, sell parts to etc anyone in Canada, and vice versa for the Canadian Miele. I know this because once called the later about ordering some parts (back when the USA was high against the CDN $), and was promply told the lay of the land.
Was also told if you purchase a Miele appliance in either country and move across the border, don't look for warranty service etc in your new home, if anything. Again see above.
Miele Canada probably never had many of the spiders and or drums to begin with, and as the series went out of production, no further orders were placed. It could also be the parts were ordered as needed from Germany for a warranty repair (the only way Miele does this sort of work down here), and now with the series out of production they don't bother anymore.
Do feel your pain and am that sorry you went into all that effort only to be let down at the last moment.
Whilst ordering the spare bearings and seals from Europe *may* be doable, I'm with you on forgetting about the drum/spider. They are too large, heavy and would have to go probably via freight. This would not be inexpensive.
By contractual obligations Miele USA will not render service, advice, sell parts to etc anyone in Canada, and vice versa for the Canadian Miele. I know this because once called the later about ordering some parts (back when the USA was high against the CDN $), and was promply told the lay of the land.
Was also told if you purchase a Miele appliance in either country and move across the border, don't look for warranty service etc in your new home, if anything. Again see above.
Miele Canada probably never had many of the spiders and or drums to begin with, and as the series went out of production, no further orders were placed. It could also be the parts were ordered as needed from Germany for a warranty repair (the only way Miele does this sort of work down here), and now with the series out of production they don't bother anymore.
Do feel your pain and am that sorry you went into all that effort only to be let down at the last moment.
Whilst ordering the spare bearings and seals from Europe *may* be doable, I'm with you on forgetting about the drum/spider. They are too large, heavy and would have to go probably via freight. This would not be inexpensive.