We may be all set now
Today, a two man team, including a long time employee who trains techs, came out.
There were two issues. Yes, the two zones were reversed. But, as the tech from the other day noted, he couldn't just swap them around, because there was a plumbing issue also. The zone one stat was heating zone two, and two rooms in zone one.
After today's visit, that's all straightened out.
The hot water not staying hot may be a case of user error. We've always tried to conserve water as much as possible. But, they were telling us today, these type of systems have trouble maintaining hot water if you don't meet a minimum gpm flow rate. By us opening the hot tap only as much as we absolutely need, and then tempering it down with cold, we're not meeting the demand.
To try to address a couple of things that you've asked:
This is a reputable company, that's been around since the late '60s or early '70s.
And, I forget if someone specifically asked, but the system is set so that our hot water is 120 degrees at the tap.
We got wet snow mixed with rain today, and it's supposed to be in the 20s overnight tonight. So, I'm very thankful that we have heat, and that we can actually control it from the appropriate thermostat!