New LG Washer!

[peteski50]

My Mom just purchased a new LG front load WM3670HWA - the Gallery Frigidaire 12 years old bit the dust seemed like bearing issues the unit stopped going into a spin and was making a rattle noise.
We decided it wasnt worth fixing. This new unit is really nice and we did 2 test loads yesturday. Mom seems to be pleased but their is a few issues I am trying to resolve. For instance on my LG I am able to use the extra rinse and water plus options at the same time. On this unit it doesnt let me run it simultaneously? I couldnt figure it out so I contacted LG - after spending over 1 hour on the phone and getting absolutely no where they agreed to open a case and look into it. If anyone can give any info it would be appreciated!

 

[greysuds47]

Hey peteski. Our 9 year old LG is being retired this Saturday and we're getting the exact same machine as a replacement. Once it's all hooked up I can let you know if for some reason extra rinse and water plus cannot be selected at the same time. If that's the case it certainly stinks since our existing WM2487 allows use of both options at the same time without issue.

Worst case, this LG uses the old school / adjustable pressure switch which can be adjusted to slightly raise the water level. Essentially this tweak makes every wash a "water plus" wash. I had basically been running our old unit in this way for the last few years. I like the idea that there is extra water to dissolve the detergent and improve the overall wash performance.

Happy Washing.....

 

[peteski50]

LG Answer!

This is what LG answered me in a email. And to me this is a piss poor solution!

Dear Peter,

Thank you for contacting LG Email Services.

Good day!
We’ve received your email about the water plus function and the extra rinse feature. We completely understand how using both features at the same time could be very convenient for our laundry. Could you please try and follow the steps below? Some models will allow you to use both features at the same time but not before the cycle starts.

• Turn on the washer

• Select the desired cycle

• Select Extra Rinse

• Select Start/Pause

The unit will run the load sensing cycle, puts water in it and then will start the wash cycle.

• During the wash, select Start/Pause button to pause the cycle.

• Hit the water plus button once

• Select Start/Pause to resume the cycle

It should allow the unit to continue with the extra rinse feature activated and add water once the cycle is resumed.

Your patience is highly appreciated and we thank you for being the best part of LG! Please contact us again via Email, Live Chat or by calling 800-243-0000 if you need further assistance. LG Electronics is fully committed to customer service and satisfaction. We sincerely apologize for any inconvenience and look forward to serving you in the future!

Thank you for choosing LG. Please enjoy the rest of your day!

Sincerely,

Marc Jon Pierre

 

[gansky1]

Hi Peteski -

At least there is an option for adding more water, they must have had a software change that doesn't allow the pre-selection now. If you reply to them, ask them if they are planning to send you a sticker that says "Semi-Automatic Washer"

Hope you are well and mom is enjoying her new washer!

 

[peteski50]

LG Washer!

Thanks Greg,
You are probably right, the worst thing is no one seems to know anything at LG. I am hoping that maybe the Heavy Duty, Bright Whites or Towels cycles might give 3 rinses instead of 2 like the Normal cycle does and we can add Water Plus like that. The manual gives absolutely no information to any of this?? Amazing how everything is made so complicated that shouldn't be. I will keep all posted. Anyone with a similar washer that can add input would be appreciated.

 

[laundromat]

Hey Peteski,
On the machines from LG I have/had,the water level was adjustable by the turn of a screw on the pressure switch located in the back of the unit under the top. Mine fill to the boot just below the window. It makes a difference especially in the rinse. It also makes watching a bit more exciting. I use Gain liquid and the matching fabric softener.The loads come out clean and fresh smelling and the final rinse water is clear leaving water "dancing" on the window as it spins 1600 rpm.

 

[peteski50]

LG Washer!

I will not make any adjustments on my own I dont want to screw up anything. This is a new machine and I just want some input on all these cycles!

 

[greysuds47]

As I posted earlier, my WM3670 is being delivered tomorrow on 4/1. I will test the cycle options for enabling water plus and extra rinse options to see what behavior I get out of my machine.

Page 23 in the manual has a table which lists all the cycle names and options which (supposedly) can be enabled (or selected) for that cycle.

From what I read, there's nothing in the table or in the following pages which state the use of one of those options (water plus or extra rinse) removes the ability to enable the other at the same time.

More to come after I get mine running tomorrow

 

[appnut]

Peter, I remember when Brent got his LG, he told me Towels did a standard 3 rinses. 

 

[peteski50]

LG Washer!

Chris I hope you get good results, keep me posted! I did hear further information that in order to get 3 rinses you need to use the heavy cycle or the whites cycle and possibly towels cycle. And just adding water plus should give good results. I am still pissed that no one at LG knows anything about anything! The documentation in the manuals sux! These are also simple questions that shouldn't be a problem for LG to answer.

 

[golittlesport]

Nice!

Hi Peter! I have the very similar 3570 and love it. Mine has the turbo wash recirculation system, but does not have the water plus feature. The towels cycle does have a higher water level and three rinses. You can add more rinses to that if you want.

The machine really does a great job of washing and rinsing. I hope your mom enjoys her new washer.

 

[frigilux]

peteski-- Everyone I know who owns an LG front-load washer really likes it. Hope your Mom's gives her years of good service.

Slight hijack: Rich, did a Frigidaire pair once occupy the spot shown in the photo above?

 

[bobbi]

Hi Peteski. I checked every cycle on my LG, and none would allow Water Plus and Extra Rinse. I know it sucks that we cannot select both, but I am at least glad to hear that there is a workaround if needed.

 

[peteski50]

LG Washer!

Rich - that is a really nice set. Hi Bobbi actually I will have her try the heavy duty and bright whites with the water plus option, this way she can get 3 rinses - I hope.

 

[golittlesport]

Hi Eugene

Yes, there was a 2006 Frigidaire set in the laundry room previously. You may have remembered it from Revin Kevin's towel test threads we did with the 1955 Frigidaire pair.

I gave the 2006 Frigidaire set to my son and daughter-in-law when they bought a house and they are still going strong. I decided I wanted a front loader that had an option to heat the water.

 

[bobbi]

Peteski - let me know for sure if she did get at least three rinses out of those two cycles. I am just going by memory now. When I first got the machine, I was monitoring everything about each cycle I had used and writing things down as I went. Don't know where those notes are now, so just going by memory.

 

[peteski50]

LG Washer!

It was a long day with Mom doing errands and catching up on things. We managed to get 4 loads of wash done. First we did a load of mixed items with towels and various other items. We used the Brights Whites cycle. Set on normal soil with water plus option. It registered at 1hr 22 mins. The wash cycle lasted maybe 20 mins and didnt use much water at all. But it rinsed 4 times with water level just below boot on door. She is a big bleach user so this cycle is perfect and will rinse away all residue. Next I did my load of laundry I brought with me which included towels, under wear and white socks. I dont use bleach. I decided to use Heavy Duty - it bumps the soil up to heavy - I changed it to normal soil with water plus option. It registered 1 hr 52 mins. Again water in wash was kind of low but clothes were completely wet! I was doing so many things around the house that I could tell if it did 3 or 4 rinses. But it was at least 3! And they also filled with the water level just below boot on door. It was one hell of a long wash. Next Mom only wanted to do a real small load. It only had 1 pair of jeans and a sweat shirt and some socks. We put it on Speed Wash with extra rinse. It registered 23 mins. The wash was about 5 mins with 2 rinses and no spins between the rinses. This small load come out good. Last she wanted to do 2 sets of queen sheets she had saved up. I was going to have her run Normal but she insisted on using bleach so we used Brights Whites cycle again. Results were great. It is impossible to use all these options. I am impressed that using the water plus option gives decent deep rinses. I just really wish we didnt have to go through all these contortions to accomplish washing the way we want to. And I also wish LG could have given me this information without such a hassle. Anyone with more information please keep me posted.

 

[henene4]

Hm, 4 rinses seems an odd number. Maybe WaterPlus includes one extra rinse with the raised water levels? Seems possible as that would explain the exclusion of Extra Rinse when Water Plus is selected. But don't quote me on that.

I'd try to talk her out of using chlorine bleach as much; I personaly found that oxygen bleach based products work better in lower temperatures and short cycle times and are gentler on clothing. They for the most part rinse out easier as well in my experience.
However, chlorine bleach should actually be used from time to time. Just can't beat its cleaning and disinfecting power. Maybe with specific periodicly run loads (I do that every time I wash cleaning clothes).

If she is a fan of deep cleaning beyong visible difference, the steam option will really suit here. Adds some time and results in verry high tempertures.
Allergene is perfect for heat resistent pillows and blankets or comforters. Sanatize is more focused on long high temp exposure and as far as I have heared is less focused on rinsing, but still rinses I think twice or thrice.

Normal with Water Plus should be perfect for most every day loads. Shouldn't take more than an hour, and give a good balance of washtime and rinsing.
Perm Press is perfect for easy creasables, like tableclothes, shirts, blouses etc.

Just general things I figured out through research.

 

[bobbi]

Seems to me that the Bulky cycle with Water Plus gives you more water right off the bat, while the Heavy Duty cycle with Water Plus adds the extra water about 10 minutes before the washing portion is complete giving you a mostly catalyst wash.

As far as rinsing, so far I have not had one load that seemed not rinsed well with whatever rinses that cycle included automatically.

Now that the ambient temperatures are warmer in the house, it does seem as though Hot does get a bit warmer. I am washing everything, except filthy work clothing, in Hot because it's really not THAT hot.