Sorry haven't said much about my ironer woes lately, but have been keeping mum for two reasons:
One, had a few things on the fire and did'nt wish to tempt fate to put the jinx on things.
Two, one really does not belive in wailing one's woes out in public. Best to press on and make do.
Being as all this may, the ironer is now fixed!
Long story short, was able to liason with a senior Pfaff person who provided information on determining what was wrong with the appliance and what parts would be required to remedy the damage. Next was put in contact with a Pfaff technician who trained in Germany and more important knew of the ironers.
Ordered parts from Europe, and last week Pfaff technican arrived (two of them actually), and though my German (both spoke English and German to each other), is limited, was able to have a great old time while they repaired my ironer.
As was related to me by my Secret Squirrel in Germany (YOU know who you are), it was VERY good for me these wonderful technicans offered to do an in house service call as it was. Removing the ironer roll was NOT something one without knowledge could have done easily as it pretty much involved opening up much of the unit, disconnecting electrical cords and switches, and taking off the roller with European Hex keys, (which were rather long).
Any who, once the ironer was apart, the problem was as I originally thought and the senior Pfaff person confirmed. A plastic gear wheel had broken, and was quickly replaced. Once that was done the very nice gentlemen cleaned up the roller (it was now totally apart with the insides where the motor and gears lie outside), then put the roller back together, and returned it to the unit.
But wait, they weren't finished yet, my unit was given a good going over, with issues I hadn't even suspected or bothered about addressed. Was shown little tricks and tips, and while some small problems could not be addressed, (parts were not ordered as one didn't know)this time, will order them to have on hand if and when the two are ever in my neck of the woods again.
Haven't had a chance to really do much ironing yet, as been too busy with other work, but from the limited testing done after repairs were complete, the unit works a treat!
I want to take a moment and give a shout out to all the members who offered such kind words of support and comfort. Especilly Panthera who went well above and beyond!
All told paid more for the whole enterprise, incudingl long distance and over seas telehone calls, parts, labour and such than origianlly paid for the unit itself, but was well worth it IMHO. As stated several problems one never thought to address are now cured, so the unit works better than it did upon arrival.
Methinks shall start an export-import business scouring Germany and bringing Pfaff ironers to the United States, am sure there is a huge market for them
Ciao for now,
L.
One, had a few things on the fire and did'nt wish to tempt fate to put the jinx on things.
Two, one really does not belive in wailing one's woes out in public. Best to press on and make do.
Being as all this may, the ironer is now fixed!
Long story short, was able to liason with a senior Pfaff person who provided information on determining what was wrong with the appliance and what parts would be required to remedy the damage. Next was put in contact with a Pfaff technician who trained in Germany and more important knew of the ironers.
Ordered parts from Europe, and last week Pfaff technican arrived (two of them actually), and though my German (both spoke English and German to each other), is limited, was able to have a great old time while they repaired my ironer.
As was related to me by my Secret Squirrel in Germany (YOU know who you are), it was VERY good for me these wonderful technicans offered to do an in house service call as it was. Removing the ironer roll was NOT something one without knowledge could have done easily as it pretty much involved opening up much of the unit, disconnecting electrical cords and switches, and taking off the roller with European Hex keys, (which were rather long).
Any who, once the ironer was apart, the problem was as I originally thought and the senior Pfaff person confirmed. A plastic gear wheel had broken, and was quickly replaced. Once that was done the very nice gentlemen cleaned up the roller (it was now totally apart with the insides where the motor and gears lie outside), then put the roller back together, and returned it to the unit.
But wait, they weren't finished yet, my unit was given a good going over, with issues I hadn't even suspected or bothered about addressed. Was shown little tricks and tips, and while some small problems could not be addressed, (parts were not ordered as one didn't know)this time, will order them to have on hand if and when the two are ever in my neck of the woods again.
Haven't had a chance to really do much ironing yet, as been too busy with other work, but from the limited testing done after repairs were complete, the unit works a treat!
I want to take a moment and give a shout out to all the members who offered such kind words of support and comfort. Especilly Panthera who went well above and beyond!
All told paid more for the whole enterprise, incudingl long distance and over seas telehone calls, parts, labour and such than origianlly paid for the unit itself, but was well worth it IMHO. As stated several problems one never thought to address are now cured, so the unit works better than it did upon arrival.
Methinks shall start an export-import business scouring Germany and bringing Pfaff ironers to the United States, am sure there is a huge market for them
Ciao for now,
L.
