Pre 2010 Candy Explodes in the UK

[nrones]

Just finish it!

Do what ever you need to doo! Even court!
I love Candy washing machines, because they are very popular here, and their customer service is good! I hate Indesit, because here, their costumer service is extreamly bad! So, If was I in that situation like you, I"d probobly write the same things as I wrote with Indesit... Just change it!

 

[solsburian]

They have received my letter (I sent it by signed post). Hopefully they will get back soon.

The machine has just had another nasty out of balance spin and has knocked out and broke one of the covers for where the transit bolts go.

@hoover1100: What issues did you have with the dryer?

 

[hoover1100]

solsburian

It squealed constantly from new, and the fan housing was dented in so that the fan caught on it, Hotpoint claimed that since the dryer was fully functional they had no obligation to fix or replace it because the only fault was the (earsplitting) noise.

Eventually they replaced the fan housing, but it still caught on the fan, so after a lot of hassle and a few housing changes, they finally managed to fit a housing that it wouldn't catch on.

It still squeaked when it tumbled, but they refused to touch that, claiming it would "wear off", we ended up having that dryer for 11 years until last summer, and it squeaked the whole time!

Matt

 

[solsburian]

Thats disgraceful - it's not acceptable to have a machine that makes any sort of abnormal noise.

I bet you wold think twice about buying one of them again!

 

[hoover1100]

I bet you wold think twice about buying one of them again!

Especially now they're part of the Indesit company.

This was back when they were supposedly 'Good'!

Matt

 

[paulinroyton]

Sales Of Goods Act

Hi Solsburian.

When I had trouble with my Bosch Maxx 5, now sold, I was told by Which Legal Team you have 6 years to report a fault under the Sales Of Goods Act. If you have had it repaired and you feel it is still faulty, quote the sales of good act.

Cheers

Paul

 

[nrones]

We would be lucky if it was only Indesit and Candy..

Just reading this, reading the same story, only different names.. Happend to me with Indesit, solsburian with Candy, my friend with Bosch, I read in newspaper about Gorenje..
Bosch and Gorenje here are funny.. both claming 5 years guarantee, while bosch apparently has a maximum number of times engineer can visit, and then the guarantee has expired! while gorenje"s repairman is comming on every 2 weeks, waiting for guarantee to expire, so he can get money.. those guarantee"s are only marketing stuff.. replacing a washer is = 2 washer loss - one that is broken can"t be sold again, and 2nd new is given for free.. It is so crazy everywhere with that.. nothing new, or strange

 

[solsburian]

@hoover1100

I know the dryers for the group are still made in the UK and would seem to be largely the same (excluding condensers). Mind you they could do what Candy did with Merthyr Tydfil and insist all parts are sourced from their suppliers in the continent etc.

@paulinroyton:

I quoted the Sales of Goods and Service Act, mainly that goods have to be fit for purpose and of satisfactory quality and that it was up to the supplier, not the manufacturer to ensure this.

@nrones:

The sad thing is that Washing Machine companies often make a mint on fleecing customers with after sales service, if they can (and the retailers) worm their way out of anything and make you pay their shocking service costs.

At the end of the day, the retailers and manufactures want to make as much money as they can, and they don't by making and selling stuff that lasts. Instead, they pile the stores to the roof with cheap tat that is cheap to make (and depending on the brand, will have an inflated price mark up), but expensive for the end user to maintain, ensuring that:

1. The Manufacturer can make a nice profit on selling you service/spare parts.
2. The customer will keep going back to the retailer every 1-5 years rather then 10-20 years.

 

[haxisfan]

I saw your vid and commented on it... I was wondering... does the rattling sound occur with an out of balance load or does it do it all the time? I think your best bet is to take some of the advice given above (Paul) and identify some faults with the machine hence get yourself some justice... and whatever you do, keep all corrispondence as evidence.

I also had a nasty experience back in 2000 with an Indesit dishwasher... but my battle wasn't with the manufacturer but with the retailer. It took a whole 3 years of telephone calls, letters, emails and faxes before I obtained some acknowledgement of the ordeal I was going through... and when I finally saw justice it even felt anticlimactic... but at least it helped me to realise that such things don't easily go without a fight... and sometimes they might even prove more distressful than necessary. I even trusted Indesit again... and perhaps that was another mistake... well, we'll see how long the new PCB in my washer-dryer lasts!

On a brighter note... from the latest comments I've read here... some of you had issues related to operation noises... 'operation' being the operative word here... in my case I could hardly get neither my dishes not my laundry clean as it was impossible to operate the appliances in question. I'm not saying that you should put up with it... I'm just trying to sweeten the pill a little ;-)

 

[paulinroyton]

Faulty Goods

You have to give the engineer time to repair the machine, however, if your not happy, then its the retailer who you have to go back to.

I had loads of problems with Comet, and my Bosch Maxx 5. Comet have a deal with Bosch and Comet Engineers repair all Bosch machines for them. My door interlock was faulty on my Bosch machine and it took over 2 weeks to repair it.

As a member of the Which Legal Team I took their advice. I was told to be given date for the machine to be repaired, if it wasn,t fixed by a certain date, then claim for a new machine.

Cheers

Paul

 

[hoover1100]

@solsburian

The dryers are still made at the same factory, but they've been an Indesit design since 2004 or so, whereas previously they had been a Creda design.

The Creda design left a lot to be desired IMO, but the Indesit one is considerably poorer.

Matt

 

[solsburian]

Haxisfan:

At first it only do it on an out of balance spin but it now also does it on a full load regardless of how balanced it is. The suspension also feels very light, when loading the machine the drum has a lot give and will sometimes bounce slightly.

I've been through this before with my old MacBook - it had about 5 repairs in the 2.5 years I had it for the same faults (it was under a 3 year academic warranty). When it broke again, I phoned Apple and asked for a new one, I got no joy with them until I wrote a letter and 3 weeks later they replaced it, apparently there were major defects with the logic board and other components.

@paulinroyton:

The machine has had a repair now (the engineer let us keep the old heating element for evidence) and it’s still not right so hopefully they will replace it.

 

[haxisfan]

I see... right... that's the reason why I previously thought it couldn't have been the suspension as your machine didn't look unbalanced in the video. So my guess now is that 1 of the shock absorbers is no longer in place... perhaps broken or defective.

Most mid to low end washers nowadays have crude suspension (theoretically this should justify cutting back manufacturing costs further) for the simple reason that the electronics won't allow an unbalanced load to enter the spin phase... although some would still spin after a number of unsuccessful attempts, this not being the case with the Candy/Hoover machines I know which would abort the spin cycle instead. Still, maybe your model does allow an unbalanced load to go into spin after its fair share of spin attempts.

I'm surprised the engineer failed to notice this during their last visit... actually... I thought again: I'm not surprised

 

[solsburian]

I’m not surprised if it could be one of the shock absorbers, given the number of suicide runs the machine has had.

From what I've seen, I think the OOB sensor may be a bit duff as well. Sometimes the machine will take ages to balance a load, even though the drum turns evenly when distributing and the motor makes a even noise, other times it will go straight into a spin (doing the distributing and spin bursts first though) when the load is clearly unbalanced at the start of the cycle. The last engineer said the machine should never enter an unbalanced spin ether.

Thinking back, I'm sure there may be problems with the electronics as if you pause the machine it forgets the wash time and will default to some other time.

 

[solsburian]

I've filmed another video of the rattles during the spin, its picked them up much better this time!

 

[solsburian]

I've taken a photo of the heater element and the damaged transit bolt hole cover. I've marked out where the drum was rubbing against the element.

 

[chestermikeuk]

"Seems to be the norm to expect such poor treatment from

Should read "Low End products From Manufacturers"

The lower end spec machines may differ but the top ranges i.e. Vision and Aqualtis are providing rather more stable!!!

Is your engineer from Hoover Candy or Retailer??

And if you are talking customer service, i.e. on-line stock control, fast efficient timeslot deliveries, installation & removal and customer care lines then believe you me Hotpoint / Indesit come out on top even beating the hell out of the "M" company from my (IMHO) point of view!!!

With the costs of oil and steel productions rising most manufacturers are hiking their prices!!! most of our stock has risen by 10% to 28% over the last month...

 

[solsburian]

The engineers who have been to see my machine are from Hoover Candy.

The first engineer who came out said there was no difference in terms of parts/quality between all of the Candy/Hoover ranges - mind you based on my experiences I would hesitate to believe him!

 

[haxisfan]

Now you made me think!

What 'Chestermike' said really would explain the existence of many contrasting opinions about Candy/Hoover products and other brands for what it's worth, between those who resent a given brand and those who can't get enough satisfaction out of them. However it's still as clear as mud to me! For example, the fact that having read 'washing machine' advice pages on more then one site I often found claims as to the same quality level of a given appliance by a given manufacturer applies to the rest of their range... another thing... when searching for a particular spare part you find that it is usually shared by several models across the range.

Now the question remains... is it possible that a top of the range model built by a manufacturer has been assembled with a tad of extra TLC in the production line compared to the bottom of the range machine built by the same manufacturer using the same components? Now, if you think of 'reviews', these can go either way and they're not a very good indication of any particular trend... sometimes you see the low end model getting better marks than the high ranking one and vice versa.

Please forgive me for mentioning my Candy/Hoover appliances once again only to support my point here, they aren't the top of the range, nor the bottom, and they're still relentless at doing their stuff after several years of above average use... so why is that? When I got the 1st and 2nd Hoover washers back in 2004 which were exchanged for cosmetic reasons for a higher spec model, I noticed to a very small degree that there was something about them that just wasn't right... I couldn't put my finger on it... but that's why I've never even mentioned this.

 

[hassney]

I'm not hardly suprised by Candy

**sighs** another Candy Machines explodes...I remember the same thing happening in the 90s I am surprised the company is going with the bad reputation they have, Thumbs down.