We've sold quite a few of these. The machine pictured has a final spin of 800rpm. These aren't as quiet as I'd like, but not bad. As for the tangling, I haven't had a complaint. Here is a quote from a Maytag service bulletin that we use to help defuse any potential problems:
"With the introduction of an agitatorless top load washing machine, Maytag consumers are more likely to notice a common washing machine occurrence in the Neptune TL than they may have noticed in previous machines.
The long sleeves of dress shirts and the legs of pants can wrap around one another. The consumer may indicate that their clothes are "tangling". This is not a new phenomenon. What is new is that, without an agitator, a consumer can lift the whole load of laundry out of the machine in one group. It is easier for the customer to see that legs and arms wrap around each other.
One way to reduce this wrapping is to use the Wrinkle Control cycle. The tumbling cycle is modified in the different modes and this mode will reduce wrapping. Using a lower soil level setting will reduce the tumbling time and reduce wrapping. Remember, a heavy soil setting is designed for clothes that are truly quite dirty.
Another common consumer issue is wrinkled clothing. New high efficiency washing machines use higher spin speeds to remove the water from the clothing. This reduces drying time. This higher spin speed also applied a significantly higher centrifugal force on the clothing. This higher force results in the appearance of deeper and more pronounced wrinkles. In most cases, these wrinkles are not set into the fabric. If the clothes are laid out of hung to dry without any tumbling to relax the wrinkles, the wrinkles will remain.
Using fabric softener in the washing machine will also reduce wrinkles. Remember to have the customer dilute the softener in the dispenser.
A quick and easy solution to both the wrapping issue and the wrinkling issue is sitting right next to the washing machine, the dryer. Load the laundry into the dryer and most wrapping and wrinkling will disappear. If the consumer wishes to dry their garments flat or hanging up, a short tumble in the dryer at low heat to relax the wrinkles and wrapping followed by flat or line drying will have great results.
The energy savings offered by high efficiency washing machines can more than offset additional effort needed to get great results. Just like with anything new, there is a certain time needed for adjustment. If the customer gives the washer and dryer pair the opportunity to work together as designed, they will in most cases be happy with the performance and the cleaning levels offered through new washing technologies."