I looked the other day at sq website, the tr7 had a 3 star review. Miraculously today it’s back up to 5 stars. The one star review just *vanished*
Speed queen scrubbing their reviews
- Thread starter lorainfurniture
- Start date
Help Support :
Keep an eye on the independent review sites. When I was shopping on my mom's behalf for a new vacuum cleaner, the Hoover marketing department had invaded almost every review site I visited with lengthy accounts of miraculous performances.
I say, let SQ do the same thing, on their own site and elsewhere. It will bring them down that much sooner once buyers fork over big bucks for a machine that's poorly designed and can't clean worth a damn.
I say, let SQ do the same thing, on their own site and elsewhere. It will bring them down that much sooner once buyers fork over big bucks for a machine that's poorly designed and can't clean worth a damn.
corvairgeek
Well-known member
First time poster!
I had noticed that as well on the SQ site. The lady had given it one star and said it was going back to the store because it wouldn't clean her husbands work clothes.
So glad our beloved Whirlpool DD gave up the ghost (>13K cycles estimated, needed a brake/clutch part that took out the original coupler, new timer, and a mystery leak of soapy water - suspect outer tub failure) in December and we got the AWN432. I had always expected SQ to be there
I had noticed that as well on the SQ site. The lady had given it one star and said it was going back to the store because it wouldn't clean her husbands work clothes.
So glad our beloved Whirlpool DD gave up the ghost (>13K cycles estimated, needed a brake/clutch part that took out the original coupler, new timer, and a mystery leak of soapy water - suspect outer tub failure) in December and we got the AWN432. I had always expected SQ to be there
Me thinks
They want out of the residential market. There is now way that philosophy will work or not get noticed in this day and age.
They want out of the residential market. There is now way that philosophy will work or not get noticed in this day and age.
mrb627
Well-known member
What?
Are these even in the stores yet?
Are these even in the stores yet?
New SQ TL Washer
Believe me they do NOT want out of the residential market, they would not have spent more than five years and tens of millions developing this new washer, and no Whirlpool is not going to buy Alliance Laundry Systems.
I do predict that you may see a few changes in their lineup sooner than they planned however, they may bring back one model with a transmission, they may take another look at selling FL washers for home use and they may redesign this new TL washer, but this will take a while.
John L.
Believe me they do NOT want out of the residential market, they would not have spent more than five years and tens of millions developing this new washer, and no Whirlpool is not going to buy Alliance Laundry Systems.
I do predict that you may see a few changes in their lineup sooner than they planned however, they may bring back one model with a transmission, they may take another look at selling FL washers for home use and they may redesign this new TL washer, but this will take a while.
John L.
That review about her husbands work clothes could have been posted by Lorraine Furniture. Why do some people want to see SpeedQueen fail? They will get the kinks out in time. They treated Lorraine Furniture the way any Manufacturer or Distributor would treat a retail partner who goes against them. And one or two rogue retailers is not going to bring down a large corporation.
norgeway
Well-known member
It could
Very well ruin their name in the process.
Very well ruin their name in the process.
Very disrespectful!
That was very disrespectful what Speed Queen did! They're trying to protect their image! Look at what happened with Maytag! Whirlpool bought them! I forsee the future of Speed Queen's demise!
That was very disrespectful what Speed Queen did! They're trying to protect their image! Look at what happened with Maytag! Whirlpool bought them! I forsee the future of Speed Queen's demise!
@combo52: I believe you. Granted I am not Alliance by any stretch of the imagination, but I just don't understand why they would self inflict a wound that is obvious to everyone. Silencing customers is the #1 way to generate bad PR in the modern age.
Granted I did see a few negative reviews on the TR's which did not make sense as the machines had yet to be released, but I mean still. Respond with 'we do not believe this review reflects the TR7 because as of December this model has yet to be released' or something like 'we are sorry about your experience and this review is being forwarded to the design team on how the product can be improved. Also what you describe may come from X problem, please see your warrantee to schedule a possible showing for a service technician'
I know because they should ask GE. GE receives BOAT loads of negative reviews and every other one gets something like this: 'Hi this is Nancy from GE. We are sorry to hear of your experience and want to take the time sincerely apologize as customer satisfaction is of utmost priority at GE. This review is being forwarded to our engineering team for further evaluation. In the mean time feel free to contact customer service at xxxxxx' or 'Hi this is Patrick from GE. We are sorry to hear this. There are things you can do to improve cleaning performance such as using the Hotstart option, filling both detergent cups, and running the hot water at the sink for 2 minutes before starting the machine. If this does not improve wash-ability, you may schedule service under warranty. Please see XXXX'
Perhaps not word for word, but thats what SQ should be doing that instead of turning their backs like Sears and every other business that went under or got burned did. It may have worked in the 90s and early 2000s, but today people reason with respect and honesty, not arrogance and stonewalling. You can not sell me something and expect me to like it or condition me to like it.
I hope they bring back a transmission model, that would win a lot of customers over IMO.
Granted I did see a few negative reviews on the TR's which did not make sense as the machines had yet to be released, but I mean still. Respond with 'we do not believe this review reflects the TR7 because as of December this model has yet to be released' or something like 'we are sorry about your experience and this review is being forwarded to the design team on how the product can be improved. Also what you describe may come from X problem, please see your warrantee to schedule a possible showing for a service technician'
I know because they should ask GE. GE receives BOAT loads of negative reviews and every other one gets something like this: 'Hi this is Nancy from GE. We are sorry to hear of your experience and want to take the time sincerely apologize as customer satisfaction is of utmost priority at GE. This review is being forwarded to our engineering team for further evaluation. In the mean time feel free to contact customer service at xxxxxx' or 'Hi this is Patrick from GE. We are sorry to hear this. There are things you can do to improve cleaning performance such as using the Hotstart option, filling both detergent cups, and running the hot water at the sink for 2 minutes before starting the machine. If this does not improve wash-ability, you may schedule service under warranty. Please see XXXX'
Perhaps not word for word, but thats what SQ should be doing that instead of turning their backs like Sears and every other business that went under or got burned did. It may have worked in the 90s and early 2000s, but today people reason with respect and honesty, not arrogance and stonewalling. You can not sell me something and expect me to like it or condition me to like it.
I hope they bring back a transmission model, that would win a lot of customers over IMO.
spinmon
Well-known member
made obvious...
Was thinking today that the black consoles on the new dud SQ's are indicative of the 'black death' occurring to a good machine and decent company. Sad.
Was thinking today that the black consoles on the new dud SQ's are indicative of the 'black death' occurring to a good machine and decent company. Sad.
Said black death even comes with a ghostly wail during "agitation".
spinmon
Well-known member
Copy that.
Hey everyone
I know this is a long shot, but did anyone snag a screenshot of that review on sq. Com? Also, if anyone finds a negative review moving forward, snap a screenshot of it as I’m compiling some information for an upcoming video.
I know this is a long shot, but did anyone snag a screenshot of that review on sq. Com? Also, if anyone finds a negative review moving forward, snap a screenshot of it as I’m compiling some information for an upcoming video.
I’ll just leave this right here
For the record
For the record
I did see that review too but I haven't been back on since it vanished.
If a person leaves a reply that offends another user, can your account be shadow banned or reprimanded? That comment deserves a well written reply.
Send me the link to that video
What a shame!
I expected a furious tidal wave of water in the washer, especially on the heavy-duty cycle! It has a 1 horsepower inverter motor with giant pulley and a 7 ribbed belt but the wash action sucks! What a shame!
I expected a furious tidal wave of water in the washer, especially on the heavy-duty cycle! It has a 1 horsepower inverter motor with giant pulley and a 7 ribbed belt but the wash action sucks! What a shame!
toploader55
Well-known member
Speed Queen Vid
What a load of Horse Puckey.
What a load of Horse Puckey.
dylanmitchell
Well-known member
Scrubbing reviews and not taking customer feedback is a good way to destroy a respected brand.
On the 2018 SQ's can the autofill be disabled for full water loads? Saw mention of autofill feature being something you can turn on or off. And are the 2018 SQ dryers mechanically different in any way. I prefer the old style silver vs the super black that reminds me of Kit or Star Wars. Though I'd take any color if it still worked.
Prices are up a bit reasonable for a year to year or model change if the new model was better. AWNE92SP was selling her for around $949 to $999 new AWNE9RS $1,039.
On the 2018 SQ's can the autofill be disabled for full water loads? Saw mention of autofill feature being something you can turn on or off. And are the 2018 SQ dryers mechanically different in any way. I prefer the old style silver vs the super black that reminds me of Kit or Star Wars. Though I'd take any color if it still worked.
Prices are up a bit reasonable for a year to year or model change if the new model was better. AWNE92SP was selling her for around $949 to $999 new AWNE9RS $1,039.
toploader55
Well-known member
OK Boys and Girls
I posted a reply to SQ's Video and attached a link to the Maytag Commercial.
Here's the reply...
eddiewhaler1
1 hour ago
After watching this video I see nothing but poor performance and practically non existent agitation. You could get clothes cleaner with a washboard. I never expected this from Speed Queen. In my own opinion and gut feelings are telling me that the positive reviews are Allied Employees or relatives of Allied Employees. That is the most lame washing I ever have seen in my life. The Commercial Maytag is absolute dream when it comes to buying a new toploader.
Show less
REPLY
1
SpeedQueenHome
Highlighted reply
SpeedQueenHome
26 minutes ago
We understand your concern, eddiewhaler1. Regarding the wash action of our newest top load washer, we are seeing some confusion about how it works. There’s no doubt that our wash action is radically different from our previous top load model. If one opens the lid on the new machine and expects what’s happening to look as it did before, it will be a surprise. It is different. It is a new design. A game-changing design, and one that came as a result of three years of extensive research and development from a company that cannot and will not cut corners. But our customers don’t buy Speed Queen solely because it’s well tested. They buy because it delivers quality performance as well. They also don’t take “it really is better” as an answer. Numbers have to tell this story; and they do. Speed Queen’s new top load produces 5 percent better wash results than the previous model and it is 19 percent more gentle. These are numbers from standardized Association of Home Appliance Manufacturers (AHAM) tests. So again, while the wash action is not what you are used to seeing, it produces even better results. If you have any further questions, please don’t hesitate to reach back out. We hope you will give the new Speed Queen top load washer a try. We are confident you will be impressed.
Show less
REPLY
I posted a reply to SQ's Video and attached a link to the Maytag Commercial.
Here's the reply...
eddiewhaler1
1 hour ago
After watching this video I see nothing but poor performance and practically non existent agitation. You could get clothes cleaner with a washboard. I never expected this from Speed Queen. In my own opinion and gut feelings are telling me that the positive reviews are Allied Employees or relatives of Allied Employees. That is the most lame washing I ever have seen in my life. The Commercial Maytag is absolute dream when it comes to buying a new toploader.
Show less
REPLY
1
SpeedQueenHome
Highlighted reply
SpeedQueenHome
26 minutes ago
We understand your concern, eddiewhaler1. Regarding the wash action of our newest top load washer, we are seeing some confusion about how it works. There’s no doubt that our wash action is radically different from our previous top load model. If one opens the lid on the new machine and expects what’s happening to look as it did before, it will be a surprise. It is different. It is a new design. A game-changing design, and one that came as a result of three years of extensive research and development from a company that cannot and will not cut corners. But our customers don’t buy Speed Queen solely because it’s well tested. They buy because it delivers quality performance as well. They also don’t take “it really is better” as an answer. Numbers have to tell this story; and they do. Speed Queen’s new top load produces 5 percent better wash results than the previous model and it is 19 percent more gentle. These are numbers from standardized Association of Home Appliance Manufacturers (AHAM) tests. So again, while the wash action is not what you are used to seeing, it produces even better results. If you have any further questions, please don’t hesitate to reach back out. We hope you will give the new Speed Queen top load washer a try. We are confident you will be impressed.
Show less
REPLY
i replied
Per Speed Queen reply: "Speed Queen’s new top load produces 5 percent better wash results than the previous model and it is 19 percent more gentle."
I can understand the new models being 19 percent more gentle since items in the tub are just swished back and forth while floating during wash and rinse. But just how could they produce 5 percent better wash results? From what I've seen I'm not buying it.
I can understand the new models being 19 percent more gentle since items in the tub are just swished back and forth while floating during wash and rinse. But just how could they produce 5 percent better wash results? From what I've seen I'm not buying it.
speedqueen
Well-known member
AHAM tests, indeed!
Alliance Laundry Systems LLC. isn't even a member of the AHAM.
Here is their members list:
http://www.aham.org/AHAM/AuxCurrentMembers
Their test procedures don't seem to be public, either. You have to pay $110 to find out what they are, it sounds as though SQ tested their own washer and deem it better.
The link to the AHAM standards for washers purchase page, just in case anyone has the money to waste.
https://www.aham.org/ItemDetail?iProductCode=20002&Category=MADSTD
Alliance Laundry Systems LLC. isn't even a member of the AHAM.
Here is their members list:
http://www.aham.org/AHAM/AuxCurrentMembers
Their test procedures don't seem to be public, either. You have to pay $110 to find out what they are, it sounds as though SQ tested their own washer and deem it better.
The link to the AHAM standards for washers purchase page, just in case anyone has the money to waste.
https://www.aham.org/ItemDetail?iProductCode=20002&Category=MADSTD
I made a comment on Youtube and SQ promptly replied with their new boilerplate about the 5% and 19%. They also said they don't expect word of mouth or videos the prove their point. The numbers are proof.
They're right.
I'll wait for Cnet, Reviewed and Consumer Reports to do their AHAM stain and thread tests. See how THOSE numbers actually come out before I pass full judgement.
They're right.
I'll wait for Cnet, Reviewed and Consumer Reports to do their AHAM stain and thread tests. See how THOSE numbers actually come out before I pass full judgement.
My new video coming soon
I’m currently doing a better quality ,well lit video putting the new queen against the old. It’s going to be a bloodbath.
My first couple of videos I ever did I was trying to shine the new queen in the best light possible. I’m going to be brutally honest this round with real video evidence to back it up.
I’m currently doing a better quality ,well lit video putting the new queen against the old. It’s going to be a bloodbath.
My first couple of videos I ever did I was trying to shine the new queen in the best light possible. I’m going to be brutally honest this round with real video evidence to back it up.
toploader55
Well-known member
GO EUGENE !!!
I'm sure it will be cringe worthy for Alliance.
I can't wait for that.
I'm sure it will be cringe worthy for Alliance.
I can't wait for that.
Similar threads
