OMG what a mess, this is what we came home to after Katrina our house did not flood, but a tree fell through the roof. I am sure you have thought of this, open every closet and cabinet door, you never know where the insulation "wicked" the water. weeks after other priorities were accomplished i found moldy shoes in our guest room closet (a seemingly unaffected area). And yes you need accomodations at an extended stay type hotel, that was the worse thing for us, there was no where else to go. Stay on that insurance adjustors butt, get other accomodations and be good to yourselves. Your house is so nice, i hate to see something like this. alr2903
The time has come... (roofing)
- Thread starter perc-o-prince
- Start date
Help Support :
There is something to be said about being "Hyancith Bucket" (pronouced "Bouquet"), when having person in the house to do work. These days one finds one must keep on them and at them at every turn to make sure the job is done right.
We had mice, called an exterminator. Man came, went around the place with copper "wool" and pronouced all holes were plugged, gave us some glue traps, handed us a bill and went. Needless to say the mice were soon back and one could swear they were snickering behind my back. Long story short, called another person in and sat on his chest until one was certian EVERYTHING had been moved, plastered and such. No more mice.
Perc-o-Prince, we truly feel for you, and hope all is done to make this ghastly situation right and quickly. Keep on them and don't be afraid to use your "outside" voice to get a fire going and get them moving. Take pictures and document every single inch of your house, even areas you assume or think water never entered or touched. Things may seem well now, but a different story may emerge a few months later, especially when the heating season begins.
When it comes to indoor repair work, make them pay for your guys to do the work, not some slop artist on their payroll. You want everything the way it was before, not repaired just good enough.
L.
We had mice, called an exterminator. Man came, went around the place with copper "wool" and pronouced all holes were plugged, gave us some glue traps, handed us a bill and went. Needless to say the mice were soon back and one could swear they were snickering behind my back. Long story short, called another person in and sat on his chest until one was certian EVERYTHING had been moved, plastered and such. No more mice.
Perc-o-Prince, we truly feel for you, and hope all is done to make this ghastly situation right and quickly. Keep on them and don't be afraid to use your "outside" voice to get a fire going and get them moving. Take pictures and document every single inch of your house, even areas you assume or think water never entered or touched. Things may seem well now, but a different story may emerge a few months later, especially when the heating season begins.
When it comes to indoor repair work, make them pay for your guys to do the work, not some slop artist on their payroll. You want everything the way it was before, not repaired just good enough.
L.
rayjay
Well-known member
Rich, Chuck. I feel so sorry for you. I wish I lived closer, I would help you guys. What a shame.
perc-o-prince
Well-known member
make them pay for your guys to do the work
Oh, yeah! "like and kind" is my motto right now. I (we) want it back the way it was up to and including the curve in the ceiling! BTW- I think some of your mice headed up this way. I've heard the snickering too!
alr2903- I can't even imagine what you went through w/ Katrina. You were lucky enough to not have flooded, but a tree through the roof? Funny- when we got our homo-owner's policy, they wanted the flowering crabs trimmed back because in one of the pix, they looked too close to the roof. The higher limbs that could have only been blown horizontally to get on the roof are about 2" diameter. The ones they were looking to have trimmed topped out at maybe 1". Meanwhile, we have oak trees that are probably 50-60' tall nearby. It's possible that with the right conditions the nearest one to the house could drop a biggie on the roof. They didn't say a word about those.
Rich- a waterfall over the electrical box? Cool! Don't blame you for beatin' feet outta there!
Ray- thanks, but all I really need to do is get the phone calls made and keep on top of the ins co once they've contacted me. 9:12am and still no call from the agent. Guess what I'm gonna do right now???
Chuck
Oh, yeah! "like and kind" is my motto right now. I (we) want it back the way it was up to and including the curve in the ceiling! BTW- I think some of your mice headed up this way. I've heard the snickering too!
alr2903- I can't even imagine what you went through w/ Katrina. You were lucky enough to not have flooded, but a tree through the roof? Funny- when we got our homo-owner's policy, they wanted the flowering crabs trimmed back because in one of the pix, they looked too close to the roof. The higher limbs that could have only been blown horizontally to get on the roof are about 2" diameter. The ones they were looking to have trimmed topped out at maybe 1". Meanwhile, we have oak trees that are probably 50-60' tall nearby. It's possible that with the right conditions the nearest one to the house could drop a biggie on the roof. They didn't say a word about those.
Rich- a waterfall over the electrical box? Cool! Don't blame you for beatin' feet outta there!
Ray- thanks, but all I really need to do is get the phone calls made and keep on top of the ins co once they've contacted me. 9:12am and still no call from the agent. Guess what I'm gonna do right now???
Chuck
And all because they didn't take the time to wrap the chimney properly. Infuriating!
It sounds like you have your ducks in a row. Steel yourself for the inevitable insurance runaround. If that fails, buy a jazzy pistol and wave it around a lot.
You two will be in prayers and on minds. Keep us posted.
It sounds like you have your ducks in a row. Steel yourself for the inevitable insurance runaround. If that fails, buy a jazzy pistol and wave it around a lot.
You two will be in prayers and on minds. Keep us posted.
perc-o-prince
Well-known member
And all because they didn't take the time to wrap the ch
Yep!!! The owner said one of the things he was proud to tell clients was that they've never had a claim! I feel badly for the guy as he has no idea what to do. I'm basically leading him through it when he's here.
What fun trying to get hold of the agent (Matt)! I called about every 1/2 hour, and he was clearly dodging my calls. Finally, about 1/2 an hour ago, I told the receptionist that all I wanted was the number for the insurance company. She asked me to hold. When she came back, she said she didn't have it but Matt would call them again in a little while to check up on them. I told her I'd be happy to speak with any other agent as they would all have access to the number. Hold. When she came back this time, she said that Matt would call them as soon as he was done with his other customer. I explained to her again that I was only looking for the number, had no interest in speaking with Matt, let her know that I'm sorry she's stuck in the middle of this, but tat Matt needed to know that I could either take the number over the phone, or I could come down to the office right now and get it myself.
VOILA! Matt came to the phone! I was told that the claim was filed, and that I needed to be patient. I said all I was looking for was the number for Colony and I would take care of calling them. He started in again about being patient, and I just kept repeating myself about wanting the number. He hung up on me! Yes, my voice was slightly raised during this, but never did I lose my cool or yell.
I called back, and he answered. I told him not to hang up on me again, and he said not to tell him what to do! I asked again for the number. "I'm transferring you to the owner of the company."
"Hello, this is Walter Evanowski."
"I'm sorry, your name again?" (making sure I'd heard correctly)
"Walter Urbanowski."
Great. Same last name. These guys are related. Now I know I'll get nowhere, but tried anyway. I let him know that I had been trying to reach Matt since 4pm yestersay, left several messages for a call-back, and wondered why he was dodging my calls. It was 'spained to me that I need to be patient and not keep calling as they're not supposed to be even talking to me since I'm not their client (and they've spoken to me enough already!). Claims can take 24 hours before they get into the system, and Matt will call me when he has the information and not before. "You do what you have to do."
WOW!!!
So, forgetting that I looked up Colony on Tuesday, but called after hours, I called my agent. He got me a number and said to call back if it wasn't right. I called, they looked up the policy, and it was the right company! I explained the situation to the receptionist, and asked about speaking with anyone that might be able to help. She transferred me to a support person. After listening to my story, she apologizedfor the agent, and had a look for the paperwork. When she came back, she confirmed that it did arrive, but had not been entered into the system. She offered to do it if I could hold, did it, took my information, and sent it over to a claims manager with an urgent tag to call me ASAP!
Since I started writing this, I was on the phone with my agent again (as well as the roofing co. owner, Rich, and a few others), and mentioned loss of use of the bedroom. He said that may make things happen a little quicker because getting us a room would be an on-going expense. So, I just called and left the support person that message.
It never ends!!!
Chuck
Yep!!! The owner said one of the things he was proud to tell clients was that they've never had a claim! I feel badly for the guy as he has no idea what to do. I'm basically leading him through it when he's here.
What fun trying to get hold of the agent (Matt)! I called about every 1/2 hour, and he was clearly dodging my calls. Finally, about 1/2 an hour ago, I told the receptionist that all I wanted was the number for the insurance company. She asked me to hold. When she came back, she said she didn't have it but Matt would call them again in a little while to check up on them. I told her I'd be happy to speak with any other agent as they would all have access to the number. Hold. When she came back this time, she said that Matt would call them as soon as he was done with his other customer. I explained to her again that I was only looking for the number, had no interest in speaking with Matt, let her know that I'm sorry she's stuck in the middle of this, but tat Matt needed to know that I could either take the number over the phone, or I could come down to the office right now and get it myself.
VOILA! Matt came to the phone! I was told that the claim was filed, and that I needed to be patient. I said all I was looking for was the number for Colony and I would take care of calling them. He started in again about being patient, and I just kept repeating myself about wanting the number. He hung up on me! Yes, my voice was slightly raised during this, but never did I lose my cool or yell.
I called back, and he answered. I told him not to hang up on me again, and he said not to tell him what to do! I asked again for the number. "I'm transferring you to the owner of the company."
"Hello, this is Walter Evanowski."
"I'm sorry, your name again?" (making sure I'd heard correctly)
"Walter Urbanowski."
Great. Same last name. These guys are related. Now I know I'll get nowhere, but tried anyway. I let him know that I had been trying to reach Matt since 4pm yestersay, left several messages for a call-back, and wondered why he was dodging my calls. It was 'spained to me that I need to be patient and not keep calling as they're not supposed to be even talking to me since I'm not their client (and they've spoken to me enough already!). Claims can take 24 hours before they get into the system, and Matt will call me when he has the information and not before. "You do what you have to do."
WOW!!!
So, forgetting that I looked up Colony on Tuesday, but called after hours, I called my agent. He got me a number and said to call back if it wasn't right. I called, they looked up the policy, and it was the right company! I explained the situation to the receptionist, and asked about speaking with anyone that might be able to help. She transferred me to a support person. After listening to my story, she apologizedfor the agent, and had a look for the paperwork. When she came back, she confirmed that it did arrive, but had not been entered into the system. She offered to do it if I could hold, did it, took my information, and sent it over to a claims manager with an urgent tag to call me ASAP!
Since I started writing this, I was on the phone with my agent again (as well as the roofing co. owner, Rich, and a few others), and mentioned loss of use of the bedroom. He said that may make things happen a little quicker because getting us a room would be an on-going expense. So, I just called and left the support person that message.
It never ends!!!
Chuck
perc-o-prince
Well-known member
It was 'spained to me
Should have been 'splained!
And, I just found out the owner of the ins. co. was that agent's father!
C
Should have been 'splained!
And, I just found out the owner of the ins. co. was that agent's father!
C
polkanut
Well-known member
Chuck & Rich,
Nothing like good old-fashioned nepotism at work! My parents went through the exact same fiasco. The roof was tarped, but not weighted down, and a strong gust of wind caught the tarp and caused a massive leak. Their limed oak bedroom set was ruined and had to be refinshed, maple flooring needed to be sanded and refinished, and the ceiling in their bedroom had to be replaced.
Nothing like good old-fashioned nepotism at work! My parents went through the exact same fiasco. The roof was tarped, but not weighted down, and a strong gust of wind caught the tarp and caused a massive leak. Their limed oak bedroom set was ruined and had to be refinshed, maple flooring needed to be sanded and refinished, and the ceiling in their bedroom had to be replaced.
Chuck,
By all means you should move into a hotel room - or at least sleep there - to help these bozos get your home back to the condition it was in before they ruined it.
If they drag their feet on agreeing to a room, I'd just go and check into the most expensive hotel in the vicinity, and then call them up and let them know that you'll be sending them the hotel bills for reimbursement... and copy both insurance companies on the bills.
As for my "waterfall breaker box" experience, it was truly surreal. I mean, that utility room was full of main conduits going this way and that, and it was just one of several breaker boxes. Even more surreal was the assertion of the contractor when I talked to him later... "It was safe". Huh? I was flabbergasted. How could water flowing out of an electrical circuit box be "safe"? He shut up after I went on about that for a while, but of course nothing really came of it. I figure he was trying the "proof by bald faced lying" approach.
By all means you should move into a hotel room - or at least sleep there - to help these bozos get your home back to the condition it was in before they ruined it.
If they drag their feet on agreeing to a room, I'd just go and check into the most expensive hotel in the vicinity, and then call them up and let them know that you'll be sending them the hotel bills for reimbursement... and copy both insurance companies on the bills.
As for my "waterfall breaker box" experience, it was truly surreal. I mean, that utility room was full of main conduits going this way and that, and it was just one of several breaker boxes. Even more surreal was the assertion of the contractor when I talked to him later... "It was safe". Huh? I was flabbergasted. How could water flowing out of an electrical circuit box be "safe"? He shut up after I went on about that for a while, but of course nothing really came of it. I figure he was trying the "proof by bald faced lying" approach.
Jeesshus, Here I came back looking for more hotties. That is awful. Can't say any more than anyone else had said other than I'd be more than furious. I'd be vibrating
perc-o-prince
Well-known member
"It was safe"
Of course it was safe. You were being a baby!
UPDATE:
I had an adjusters name and ext. by 4pm, no thanks to the f*ckhead at the insurance co. I called him. He listened, then okayed ServiceMaster to come in. They might make it tomorrow. Then we discussed the sleeping arrangements, and he agreed to a pro-rated $600 for the mattress. I thanked him immensely for helping me even though he hadn't reviewed the entire case.
What I didn't think of at the time was... a mattress allowance is great, but they're doing demo in the only working bedroom! AAAARRRRGGGGHHHH! I'll be calling the adjuster tomorrow and letting him know that that little detail slipped my mind. No fangs yet with him. Still nice and plasant, and a little schmoozie. He's supposed to have a local adjuster come by tomorrow to inspect. Boy will he be in for an enlightening! Oh yeah... I'm sure the box spring will be needin' replace'n once we get the mattress off. Add a little more to the bill.
Enough, already?? Nope!
So, when the worker, Matt, pulled down the ceiling in the porch to access the rafters to cut and prep for the skylight, the ceiling (luan) was wet and rotting! YAY!!! More crap to deal with!!! AND, we noticed some ant damage once everything was exposed. I have an exterminator coming in about noon tomorrow to take care of that. Trouble is, the roofers should be putting up the new luan about that time!!! I'll be doing a stall job par excellance. AAAARRRRGGGGHHHH!
I'm going to call the salesman for the roofing co. and try to strike a deal where we put up the luan and cut the hole for the light to come in, and he gives us a break on something else. This will give us time to get the area dried out (BTW it was wet up there thanks to the hack job the idiot roofer did 10 years ago), and for me to do some fancy electrical work that would be convenient to do while the ceiling's down.
We already put up 3 2x6 joists in that area, ready for attaching, and the guys will air-nail them in for us tomorrow.
It never ends!!!
Chuck
p.s.- could be worse. We found out today that our aunt Donda had 5" of water in her basement and Carol's septic system backed up into her basement! Both of them live behind us.
Of course it was safe. You were being a baby!
UPDATE:
I had an adjusters name and ext. by 4pm, no thanks to the f*ckhead at the insurance co. I called him. He listened, then okayed ServiceMaster to come in. They might make it tomorrow. Then we discussed the sleeping arrangements, and he agreed to a pro-rated $600 for the mattress. I thanked him immensely for helping me even though he hadn't reviewed the entire case.
What I didn't think of at the time was... a mattress allowance is great, but they're doing demo in the only working bedroom! AAAARRRRGGGGHHHH! I'll be calling the adjuster tomorrow and letting him know that that little detail slipped my mind. No fangs yet with him. Still nice and plasant, and a little schmoozie. He's supposed to have a local adjuster come by tomorrow to inspect. Boy will he be in for an enlightening! Oh yeah... I'm sure the box spring will be needin' replace'n once we get the mattress off. Add a little more to the bill.
Enough, already?? Nope!
So, when the worker, Matt, pulled down the ceiling in the porch to access the rafters to cut and prep for the skylight, the ceiling (luan) was wet and rotting! YAY!!! More crap to deal with!!! AND, we noticed some ant damage once everything was exposed. I have an exterminator coming in about noon tomorrow to take care of that. Trouble is, the roofers should be putting up the new luan about that time!!! I'll be doing a stall job par excellance. AAAARRRRGGGGHHHH!
I'm going to call the salesman for the roofing co. and try to strike a deal where we put up the luan and cut the hole for the light to come in, and he gives us a break on something else. This will give us time to get the area dried out (BTW it was wet up there thanks to the hack job the idiot roofer did 10 years ago), and for me to do some fancy electrical work that would be convenient to do while the ceiling's down.
We already put up 3 2x6 joists in that area, ready for attaching, and the guys will air-nail them in for us tomorrow.
It never ends!!!
Chuck
p.s.- could be worse. We found out today that our aunt Donda had 5" of water in her basement and Carol's septic system backed up into her basement! Both of them live behind us.
Well, it's starting to sound like it's a good thing that the ceiling in that area needs to come down, due to long term damage from the old leaky roof.
I wouldn't worry too much about the workers and the exterminator showing up at the same time. Something tells me at least one of them will be hours late...
I wouldn't worry too much about the workers and the exterminator showing up at the same time. Something tells me at least one of them will be hours late...
polkanut
Well-known member
Rich (Sudsmaster),
Once in a great while the stars are in proper alignment and everyone shows up on time, LOL. But, of course this only rarely happens.
Once in a great while the stars are in proper alignment and everyone shows up on time, LOL. But, of course this only rarely happens.
mrb627
Well-known member
Friday Already
Well, here it is Friday and the roofers have finally showed up. Pix to follow.
MRB
Well, here it is Friday and the roofers have finally showed up. Pix to follow.
MRB
bethann
New member
Holy Shit
Just got on here today for the first time in a long time.
What a mess! Dumbass's should have never ever left anything uncovered!
I'm going to give you guy's a buzz.
Just got on here today for the first time in a long time.
What a mess! Dumbass's should have never ever left anything uncovered!
I'm going to give you guy's a buzz.
perc-o-prince
Well-known member
I'm going to give you guy's a buzz.
I could go for a good buzz right now!
I was supposed to email you to let you know when the job started so you could keep tabs- oops! Sorry about that!!! Thanks again for your help on the deal!!!
Chuck
I could go for a good buzz right now!
I was supposed to email you to let you know when the job started so you could keep tabs- oops! Sorry about that!!! Thanks again for your help on the deal!!!
Chuck
iheartmaytag
Well-known member
Not to hijack your thread
I feel you pain man. I am going to have to have my house re-roofed and re-sided after the giant hail storm we had Wednesday night. P's me off too, as this was just done in '06 for another hail storm.
As an added bonus, both cars are a total loss.
I added a link to the newspaper picture gallary if anyone is interested.
I feel you pain man. I am going to have to have my house re-roofed and re-sided after the giant hail storm we had Wednesday night. P's me off too, as this was just done in '06 for another hail storm.
As an added bonus, both cars are a total loss.
I added a link to the newspaper picture gallary if anyone is interested.
mrb627
Well-known member
Roof Complete
Here is the result.
Here is the result.
Absolutely Beautiful!!!
I know you're glad it's done......
next time, keep them on the roof, pull the ladder away!!!BEAR TRAP!!!...lol
I know you're glad it's done......
next time, keep them on the roof, pull the ladder away!!!BEAR TRAP!!!...lol
mrb627
Well-known member
Sadly
None of them were photo-worthy.
None of them were photo-worthy.
