2 weeks back Thursday I waited days for the salesman to send me a quote on installing a new Mitsubishi or Fujitsu mini split. These were the people who installed and maintained my now defunct unit. I followed up on Friday afternoon to voice mail. No quote on Monday. On Tuesday he replied via email saying they were very busy on quotes blah blah blah. So I immediately called the company that has helped me with my boiler a couple of times. As I was explaining to the co-owner he said "why don't I just come over now and have a look" and he was here in 20 minutes. He gave me a few options and suggested a Carrier heat/pump model being as it was only $200 more than a cool only unit and that he would send me quotes by the morning, which he did. I said I'd go with the 2.5 ton heat pump because if something goes wrong with the boiler I'll at least have some heat (hopefully) until that gets fixed. Only thing was is that they have the condenser in stock but will have to order the evap unit but it should be here this week and they can come and install it.. I'm not betting on it with my luck but you never know. Oh and the Carrier quote was $1200. less than the Mitsu quote. Fingers crossed