So Mike,
Regarding CR, I don't go only by their records but also from my own. I worked at a Home Depot in Florida. We sold LG and I alone went to all of the KBIS shows seeing them and the mechanics used along with design and ease of operation,capacity features and price. After that,I had my own personal doubts but,after calling a few of my customers and receiving absolutely happy results, I personally bought one to see why they became our very best sellers. After five years of constant use of mine with absolutely no issues,Consumer Reports ratings of their Frequency of repair was the absolute best by a mile. By then, I'd sold hundreds of them and had two complaints. One was from a family who's in laws bought them a pair but didn't know about the button catcher. I had/ service go out on a cutesy call,no charge,and replace the pump. After that,no more issues. The second call was on a full size combination they make. That call was sarcastic and the couple was so glad I told them what to do. They lived in a condo on the eighth floor,had ability to install a full set and bought a Maytag set six years before. The dryer was taking two to three hours because it wad vented up six stories to the roof of the complex.I told them the problem and showed them a machine they never heard of. A ventless, 110 volt,all in one washer dryer combo. They bought it,had it installed and fell in love with it. We've kept in touch and they bought a SRCOND ONE to go next to the other. That was back in
2002. No issues.I still believe most of the problems folks ate having with front loaders is the way they abuse ALL their appliances. From overloading to closing the door on the front loaders causing mold to grow on rubber parts. They use way too much detergent assuming suds get clothes cleaner. The more you see,the cleaner the clothes are getting. We all know that's bullshit
If you don't like a,product because we don't make it here,your fooling only yourself. We had our own chances to make great front loaders but decided to build them overseas. The Whirlpools and their subsidiaries. Front loaders were made in Germany ,the Frigidaires in Mexico. The Neptunes were a joke and embarrassment to those of us who sold AND serviced them and the GEs were made in China. The Speed Queens had,issues and, with a smaller capacity (3.1 cu ft.) Their over rating and,over pricing limited their sales. I have yet to see any of the newer models of The Speed Queens but,they'd have to have an interior drum light you can turn on to watch it operate and a heater for sensitization and great clean out of the tubs. From what I have gathered so far,the SQs have neither. In my 8000 set, I can wash my KINGSIZE bedspread,both sheets,the skirt and pillow cases .The only SQ s I know that can handle that kind of load are commercial and pre set. I had three Affinities,all if which are now defunct, two GEs, BOTH of which are now defunct. Four Asko pairs I sold and serviced and seven of the older Admiral, Magic Chef and Philco compact sets that died horribly. I now have four LGs, a Miele Touchtronic full size front loader and another LG that's top loading(WT1101CW) and is the best washer i've ever had brand new,never used. That I got for FREE from a local used dealer who has contracts with Home Depot and Lowe's to remove broken down or damaged appliances and older units,picked up during delivery. The owner, Charlie Smith, just called me with yet another LG he doesn't want. This one has the square window but isn't an 8000. He said it won't come on and shows DL on the board. That's door lock. It might just need a new door lock assembly. I get them on line for $45. We'll see. Anyway, I sell the LGs for $459. So far, I've sold three and no issues at all. The first one was sold back in 2011. The last one,back in July,2014. Teaching customers how to maintain their appliances is necessary because that way they can't blame you for their own incompetence. Aloha.
Chuck
[this post was last edited: 5/21/2015-03:08]