Wasted a few of hours today due to Apple. I was on my iPad2 that I bought about 6 years ago, reading an interesting article "My Adventures With the Trip Doctors-The researchers and renegades bringing psychedelic drugs into the mental health mainstream" when half way through the story my iPad blips out and tells me I need to active it! I've been using the thing for 6 years! I ignore it, reboot and go back to reading the story, it happens again, and this time it wont let me skip the activate screen.
It asks for the password to a defunct email account that has been dead for years. I have no idea what password I used that long ago, and there is no way to email it since that server does not exist. Ok, go online, log into Apple, look around, found a contact number and called it. Talked to a reasonable guy but he had no idea why it happened. Told me to go the iCloud and hit "find my iPad, It showed up but could not find my iPad, because I was in my basement with no GPS. So now I'm running up and down the stairs to my PC. Tried a number of things, nothing worked. Told me it was happening because at some point I had enabled Find my iPad. OK, not a help, but sure.
After about 45 minutes on the phone trying this and that he tells me the only option is to send Apple a copy of my original receipt! There is nothing they can do if I cannot do that, basically my iPad is a door stop without that. Now I can be a bit of a pack rat, and I knew where the box and stuff used to be, in my foyer closet top shelf - but a couple of years ago I cleaned it out and tossed much of that stuff. However I did manage to save that box in one of the bedroom closets. Had a Micro Center paper in it my not the actual receipt. This is 2+ hours in... I give up and try to guess what password I might have used.
After a good number of failed attempts I tired the password that I had set up on Apple when I logged int their site, and it worked! The iPad displayed the WRONG email address in the display, and there appears no way to change it. So all told close to 3 hours of frustration, simply because Apple feels I might have stole and 6 year old iPad. Their security measures are way way over the top. They could see I've had an account with them for 6 years, I've had an active back up, as of May 2nd, I'm calling from the number listed in the account, I could log into the site and icloud but because of a defunct email server I might have had to trash my tablet.
I will never buy an Apple product again.
It asks for the password to a defunct email account that has been dead for years. I have no idea what password I used that long ago, and there is no way to email it since that server does not exist. Ok, go online, log into Apple, look around, found a contact number and called it. Talked to a reasonable guy but he had no idea why it happened. Told me to go the iCloud and hit "find my iPad, It showed up but could not find my iPad, because I was in my basement with no GPS. So now I'm running up and down the stairs to my PC. Tried a number of things, nothing worked. Told me it was happening because at some point I had enabled Find my iPad. OK, not a help, but sure.
After about 45 minutes on the phone trying this and that he tells me the only option is to send Apple a copy of my original receipt! There is nothing they can do if I cannot do that, basically my iPad is a door stop without that. Now I can be a bit of a pack rat, and I knew where the box and stuff used to be, in my foyer closet top shelf - but a couple of years ago I cleaned it out and tossed much of that stuff. However I did manage to save that box in one of the bedroom closets. Had a Micro Center paper in it my not the actual receipt. This is 2+ hours in... I give up and try to guess what password I might have used.
After a good number of failed attempts I tired the password that I had set up on Apple when I logged int their site, and it worked! The iPad displayed the WRONG email address in the display, and there appears no way to change it. So all told close to 3 hours of frustration, simply because Apple feels I might have stole and 6 year old iPad. Their security measures are way way over the top. They could see I've had an account with them for 6 years, I've had an active back up, as of May 2nd, I'm calling from the number listed in the account, I could log into the site and icloud but because of a defunct email server I might have had to trash my tablet.
I will never buy an Apple product again.