Did I mention I worked for Amtrak for a summer?
It was in the summer of 1971 and then again in 1972. The very beginning of Amtrak. The idea (as it was explained to me) was that the government was going to try to save the railroads by running them like an airline. They hired quite a number of ex-airline types in the beginning (including the first president, Roger Lewis).
I started out as a ticket agent at the CUS (Chicago Union Station). Later I upgraded to a Customer Service Rep (red coat). There was no training, you just worked with an old salty pre-Amtrak agent who showed you the ropes for three days and then you were on your own. Originally we didn't have computers at the station, we had a direct line to reservations where we'd call just the same as passengers would. Since I was going to school full time during the school year learning the airline industry I thought the railroad industry was very strange. There really was no such thing as a fare between places. If you wrote a ticket and the train went across several different RR companies tracks you had a separate fare segment and ticket segment for each of these companies. The trains going into the NE were the worst for this. The trains for the west we better. It was either, UP, BN or SF all the way on those.
I got to work up in reservations for a week that summer. I don't know what they called the first reservation system but it used these weird Sanders 720 computer terminals. Oh yes, I think it was called the ADR system for automated diagram retrieval system. Anyway all it did was display seats in each car showing you between what city pairs they were occupied. You could have a situation where seats were available but only on certain segments along the way. Then you'd mix and match seats to get people on the train. Agents used to have to write tickets with these changing seat assignments on them.
Right before I left they got something called the "ARTS III" system. It used the airline style PNR system for controlling reservations. A huge improvement. But I don't think that lasted very long before they went to something called "Arrow". I was long gone by that time.
The equipment was pitiful. Santa Fe and Burlington Northern seemed to have the best equipment, and Union Pacific stuff wasn't too bad, but the Penn Central and Illinois Central cars were in horrible condition. Every now and then you'd see a mock up sent by Amtrak WAS to us to see what the future would be like for Amtrak. Usually they were old cars with new carpeting and upholstery (pink and purple) added.
The air conditioning on most of the cars didn't work right. You could always tell when an a/c unit was going out when it was still cool in the car but the humidity was rising. This turned a lot of people away. Also the conductors were known to be very surly. As a red coat, I took the printed consist down to the train and gave it to the conductor who usually hurled insults at me about Amtrak. Those train crews were a very rough crowd.
I took a few trips on Amtrak.(1971) One was to Memphis on "The Panama Limited". It had a lot of college kids going to school in Champaign, IL and Carbondale, IL on it. But past that it was also loaded with a ton of little kids going down to Mississippi to live with Grandma for the summer.
I also took the Denver Zepyhr to Denver once with a group of other Amtrak agents. It was a fun time. Get on the train, have a few drinks, have dinner, go to bed. Wake up and have breakfast and then get off the train in Denver. The most relaxing trip of all!
I also took the Empire Builder to Glacier Park (1973) It was a nice trip. Nice clean train, no breakdowns.
I took a train from Chicago to Houston in later 1972. I had stocked up on non-rev tickets before I left!) It was the train trip from hell! All it had was two coach cars and a mixed sleeper car (I had a roomette) and a bar car which served prewrapped meals. I don't think that damned train went over 20 mph the entire trip. It took us 44 hours to make that trip. Nothing to look at, the bar car a/c went out and it was hotter than hell inside there. I read two books on this trip. I was bored out of my mind! I definitely found out that a train trip is much more fun when you go with a group of people than by yourself.
And believe it or not a few of the people I first met at Amtrak now work at Northwest! There is a Customer Service Agent at TPA that I first met as an Amtrak CSR. Another Amtrak CSR is now a NW F/A. Small world, isn't it?